Rod Baker Ford Sales Inc

I had a good experience trading in my vehicle and purchasing a used one. The only negative was the length of time it took in negotiating and paperwork. Other than that it was a pleasant, no push en purchasing a used one. The only negative was the length of time it took in negotiating and paperwork. Other than that it was a pleasant, no push environment. More

service was reluctant to take my car in next day thought it needed to be jump started 2 days in a row. Was dropped off 1030AM wited 40 min for shuttle ride home ( not an issue) bathroom was broken w 1 wo it needed to be jump started 2 days in a row. Was dropped off 1030AM wited 40 min for shuttle ride home ( not an issue) bathroom was broken w 1 working toilet and stream of employees heading in there not worth the wait. 4 PM no word called service to check on the car was told they would try to complete by day end, 510 PM call car wa not going to be done rental agency closed 10 min prior. Next day my car was completed however due to not getting rental till next morning could not get to dealership till 8 PM, keys to my car not with cashier. Left a message for the General Manger to call which was not returned by end of business next day. Upon picking my vehicle up the following day I was given the keys to a car that was not mine. This was the 6 th warranty service visit on my 2013 ESCAPE in 12 months. 2 for possible fire recalls, 2 to reprogram the computer 1 window regulator and a battery failure. This is the first Ford product I have driven possibly my last. While the staff was friendly I was not impressed by the overall experience. I was very disappointed the general manger did not care enough to call me back More

It is nice to do business with a dealership that does not treat the customer like a walking ATM machine. Their prices are more than competitive, and they go out of their way to make the transaction as stress treat the customer like a walking ATM machine. Their prices are more than competitive, and they go out of their way to make the transaction as stress free as possible. No high pressure sales tactics here. I felt like I was being dealt with honestly and fairly throughout the new car purchase process. I bought a 2013 Mustang on this occasion, and am very happy with the price and the purchase experience. I have had previous dealings with the service and parts department here. I have always found them to be exceptional, especially when compared with other dealerships. As a Ford Racing Dealership, they not only deal with the everyday car/truck, but also high performance products. As such, their mechanics are a cut above the rest and very methodical and professional. I have always had prompt courteous service, but, more importantly, I have always had my car fixed right the first time, as well as on time, and under the estimate. If you have to travel far to get here and need to leave the car, they won't leave you stranded; you will get a loaner. All in all, a great place. I wish all dealers were like this one so I did not have to drive 45 miles to get here. More

I have been buying vehicles from Tony LePore for over 10 years and will continue to do so. Jeff was my sales rep and could not of been more helpful. This is the first time anyone has taken the time to sho years and will continue to do so. Jeff was my sales rep and could not of been more helpful. This is the first time anyone has taken the time to show me all the particulars with my new vehicles. Prior to buying a new vehicles I had my 2007 Mountaineer service at Rod Baker and Joe was extremely friendly and helpful. I would encourage anyone interested in a new or used vehicle to contact Rod Baker and if you need service they are the place to go to. Please do not release my email address or contact information. Thank you. More

Not feeling pressured into anything was a BIG plus. The salesman was awesome even with my 9 and 5 year asking him questions and playing with everything on his desk. Jeff was polite and courteous and helped salesman was awesome even with my 9 and 5 year asking him questions and playing with everything on his desk. Jeff was polite and courteous and helped me in every way possible! More

I did a significant amount of on-line research prior to making my purchase. We looked at several cars at various dealerships and test drove a few. We knew we wanted a Ford Escape, used to replace the one making my purchase. We looked at several cars at various dealerships and test drove a few. We knew we wanted a Ford Escape, used to replace the one my son had totaled. At Rod Baker Ford, we weren't pressured to purchase a car. Rob listened to us, showed us what we were interested in. We told him we had one more stop to make to look at another Escape at CarMax, Rob did an outstanding job of educating us on what to be aware of, price, the low financing rate that Ford was offering and the Certified Used Car warranty. We looked at the other Escape and decided based on how Rob worked with us we were getting the better deal at Rod Baker, I called Rob after leaving CarMax and told him we would be in around 2PM the next day to purchase the Escape, which we did. Some of the other dealerships we went to acted as if we really didn't want to buy and we felt like they didn't really want to listen to what we wanted. Thank you and we will be back. Chuck and Clare Ritli More

I worked with Jimmy and Jeff Walters while car shopping and of all the dealerships I went to, these two gentlemen made the car buying experience extremely easy and pleasant for me. Not only did they provid and of all the dealerships I went to, these two gentlemen made the car buying experience extremely easy and pleasant for me. Not only did they provide honest feedback to candid questions, but were very honest about finding a car that was right for my needs, even when it would have been easier to sell me a car that wasn't what I was looking for. I got a great price, APR, and vehicle and am happy with my purchase. The used vehicle I bought had some issues with it that my mechanic found before I signed the papers, and they did all the work free of charge. The entire process was so simple. As long as you get the vehicles checked out by a trusted third-party mechanic to ensure there are no problems, I highly recommend this dealership. More

I did not think I could get a loan and Jeff was a great help. The best service I ever had going to a dealership I will be back and let my friends and family know. I was treated perfectly by Jeff and the s help. The best service I ever had going to a dealership I will be back and let my friends and family know. I was treated perfectly by Jeff and the sales manager Anthony...a true pleasurable experience. More

I had the best experience at rod baker! Great customer service ! Ford has won me over as a customer due to this dealerships service! Thanks so much! service ! Ford has won me over as a customer due to this dealerships service! Thanks so much! More

Customer service was great because they helped me updated on which used cars they were getting to help me find the perfect match for myself and called me whenever a car fit the description i was looking for. on which used cars they were getting to help me find the perfect match for myself and called me whenever a car fit the description i was looking for. Since my family and I have bought several cars from this dealer before, they know us on a first name basis and i appreciated the great level of friendliness and I have a lot of trust in the dealership. I will definitely be looking for my next here again as well. More