Rocky Top Ford Lincoln - Service Center

Great service. Special shout out to Otto in Service who was our hero for helping us while we were on vacation. Thanks Otto. You're the best Special shout out to Otto in Service who was our hero for helping us while we were on vacation. Thanks Otto. You're the best More

Very poor service. New car I bought is very disappointing.When I had a problem the men working there never would actually talk to me .There wasn't even a complete senten New car I bought is very disappointing.When I had a problem the men working there never would actually talk to me .There wasn't even a complete sentence when he called me.On the bill they listed the repair as a completely different problem. More

Our 11-year old F 150 broke down on the Tuesday evening of Thanksgiving week while on vacation. We were stranded for about 3 hours in Pigeon Forge before the tow truck arrived through AAA. While evening of Thanksgiving week while on vacation. We were stranded for about 3 hours in Pigeon Forge before the tow truck arrived through AAA. While sitting there waiting, we went ahead and called the Rocky Top Ford dealer to inform them our truck was being towed there. Chris, in the Service Department, answered and was so kind. We were naturally upset about our truck, but he was so calming and helpful. He did keep in touch with us on the Wednesday before Thanksgiving day. They had to go to Knoxville to obtain the part. We were so thankful that they were able to complete the repairs on Friday by 1:30 pm in order for us to head back to Ohio. We truly appreciate the mechanics who worked on our truck and Chris for being such a wonderful man. We truly feel that he was a God send! Thank you to everyone who had a part in getting our truck repaired, and keep up the good work! So thankful!! The dealership was beautiful! More

I’m reviewing there service department. 2 times I’ve called about services on on the trans and newest on recall on Takata airbags. I’m not supposed to drive the car. They never return my ca 2 times I’ve called about services on on the trans and newest on recall on Takata airbags. I’m not supposed to drive the car. They never return my call on both issues. I guess they don’t want my business. The airbag is a very important issue.Now I have to find a dealer farther away. More

Very poor service on our f350 dually. Took in for service before we left on trip pulling our camper. Got home and noticed the tire pressure was not right on the rear wheels. Took to our lo Took in for service before we left on trip pulling our camper. Got home and noticed the tire pressure was not right on the rear wheels. Took to our local tire shop to put air in the inside rear wheel and found out that 4 lug nuts were just barely on. He checked the front for us and 1 of those was the same way. Good thing we checked before leaving town. Will not use them again. More

I've taken my vehicle which I purchased there 2xs for routine service and every time I've been told it needs else something done. The first time was new rotors and breaks. Upton my husband and father who routine service and every time I've been told it needs else something done. The first time was new rotors and breaks. Upton my husband and father who is a retired garage business owner for 30 yrs said they were like new and didn't need replacing.This would of cost 500.00 and didn't need replaced. Then it was an oil change and was told CV joints leaking. Nothing wrong again..Just $ racket. And was charge 72.00 for a basic oil change. More

Great people who know the meaning of customer service! Would highly recommend buying or servicing here! Thank you Rocky Top Ford! Would highly recommend buying or servicing here! Thank you Rocky Top Ford! More

If I could give -5 stars I would. After 2 weeks of trying to schedule an appointment, I had to email the Sales Manager, Mr. Bass to have someone call me back. I made the appointment, Showed up 30 min trying to schedule an appointment, I had to email the Sales Manager, Mr. Bass to have someone call me back. I made the appointment, Showed up 30 min early for the appointment. An hour and a half after the appointment time, I still did not have my car. I went to check on the progress and I saw my keys sitting on the counter while every service advisor and service manager sitting at the desk, going through their Subway order. I went to the sales desk, and the young man that asked me what was going on regretted asking me. He informed me that they get a lot of complaints on the service department. While I was waiting on him to get my vehicle, another customer was having an issue with the service department trying to charge her for something that they had broke. I was in for The Works Package, typically runs $39.95-$49.95. The cashier told me my bill was $82!!! I hit the roof. They never advised me of that cost. There was no paperwork of with my signature that agreed on that price. I'm pretty sure that is illegal. When the service Manager, Ms. Dill, finally came to the cashier window, she advised me that she wasn't going to charge me. Of coarse you aren't. This assures 3 things, #1 I will not get a survey from Ford, because it now is an internal service ticket. #2 it now only cost them the price of the oil, and #3, no litigation in a court of law for unfair business practices due to not disclosing the price. Shame on you More

Terrible at even getting through by phone. When you do and the service department is busy, they take a message and promised a call back. Well no call back so I left a email for the service department that and the service department is busy, they take a message and promised a call back. Well no call back so I left a email for the service department that of course went unanswered. This is the most unprofessional Ford Dealership that I have ever had any dealings with. I would not recommend this dealership to anyone. Guess Rusty Wallace will get my business now. More

I have tried sending emails thru their website for scheduling service with no response after 1 week, then made telephone calls to speak to a person in service to schedule service and after being put o scheduling service with no response after 1 week, then made telephone calls to speak to a person in service to schedule service and after being put on eternal hold and then put on hold again and again, I have decided to take all my business elsewhere along with my word of mouth recommendations. Not really sure what this dealerships problem is however it is a poor excuse for anytype of service. Will never inquire with them again will gladly drive 30 min out of my way to another dealership where they at least answer the phone and emails. More