Rocky Top Chrysler Jeep Dodge

Unacceptable wait time 1st trip was appt for batt going dead on my 2014 ram. Batt tested bad but dealership didn't have it in stock. Required a second trip; 3 hr driving tim 1st trip was appt for batt going dead on my 2014 ram. Batt tested bad but dealership didn't have it in stock. Required a second trip; 3 hr driving time plus 4.5 hr in waiting room. Doesn't seem unreasonable for dealership to keep a battery in stock for warranty replacement. 2nd trip was appointment for oil change. A 2 hr wait for an oil change is ridiculous in light of the fact I had an appt. it appeared the process didn't begin until 1.5 hrs after the scheduled appt. additionally, the technician spillled oil all over the engine & transmission while replacing the filter. He blamed it on poor design of the engine but it was actually due to him not following proper removal procedures from my research. The service rep called to my attention there was a recall notice & 2 rrt's due on my truck but they didn't have time to perform them. On the paperwork I received, she stated I had "declined" the service because of time. Total BUNK to cover themselves. I have since called another dealership to make an appt for the service. They told me it was simply some software updates & wouldn't require an appt. just stop by & they'd perform it in a matter of a few minutes!!! Definitely disappointed in rockytop!! More