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Rocky Mountain Auto Brokers - Service Center

Colorado Springs, CO

4.1
204 Reviews
Call Service Center (719) 477-9009

204 Reviews of Rocky Mountain Auto Brokers - Service Center

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November 30, 2023

Found a mark on my rim after having tires rotated. And then as I leave the lights for the tires went off. Had to take it to a tire place to put air back in tires.they were very under inflated More

by nicholegeraci88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Young kid looked like he was the one that delt with my car.
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Dec 01, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for letting us know about your experience. We take all complaints and or concerns seriously. Please give me a call as soon as possible to discuss this matter. Sylvester Hagan Genral Sales Manager 719-477-9009

Helpful
November 25, 2023

They have the best service manager ever, Stephen Zornacki. Always prompt and awesome service on our vehicles! More

by dakco64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Zornacki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for your positive review. We appreciate your business! Sylvester Hagan General Sales Manager 719-477-9009

Helpful
November 17, 2023

The service department needs an update on technicians and their communication skills when communicating with clients about their vehicles requiring service. More

by BRANDENBLEIBAUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Dec 01, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for letting us know about your experience. We take all complaints and or concerns seriously. Please give me a call as soon as possible to discuss this matter. Sylvester Hagan Genral Sales Manager 719-477-9009

Helpful
November 13, 2023

Dealership is clean and staffed with good personnel, sales and service writers. Nice building and comfortable interior for customers. More

by cosrai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Aderholt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Harnouss
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Nov 16, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for your positive review. We appreciate your business! Sylvester Hagan General Sales Manager 719-477-9009

Helpful
November 09, 2023

The service was professional and courteous at all times. They were able to diagnose any issues and resolve them without it being an arm and a leg. I appreciate their staff, and the work they do behind the s More

by MM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
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Nov 16, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for your positive review. We appreciate your business! Sylvester Hagan General Sales Manager 719-477-9009

Helpful
November 02, 2023

Quick, easy, affordable service. I highly recommend if you live in or around Colorado Springs. More

by tcmcfadin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall
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Nov 03, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for your positive review. We appreciate your business! Sylvester Hagan General Sales Manager 719-477-9009

Helpful
October 31, 2023

Brakes are bad and during check this wasn’t discovered. I’ve only had the car 8 months and I’m already have my to replace parts on my car. More

by Maurice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sylvester Hagan
Report | Print
Oct 31, 2023 -

Maurice responded

I have recently purchased my car, back in February and I am replacing parts on my car. The intake hose. Not cheap replaced this. Brakes not cheap. Have to get these replaced. Struts on the front making noise, will have to replace these. Not cheap. I suggest that these things are taken care of before the customer even leaves the dealership. I put down a hefty amount of money and paid for all these services. None of the things I'm replacing are covered. How are customers compensated for things like such if they have not had the car longer than a year?

Nov 03, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for your positive review. We appreciate your business! Sylvester Hagan General Sales Manager 719-477-9009

Helpful
October 26, 2023

Very slow with the paperwork and took more than 2 weeks get my car fixed very disappointed with the service I got More

by srk030391
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Zornacki
3.0
This rating includes all reviews, with more weight given to recent reviews.
Lex Arencibia
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for letting us know about your experience. We take all complaints and or concerns seriously. Please give me a call as soon as possible to discuss this matter. Sylvester Hagan Genral Sales Manager 719-477-9009

Helpful
October 20, 2023

Service center is always respectful and helpful. Steve is very knowledgeable and always willing to work with our schedule. Great job. More

by itzthereallinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in service
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Oct 21, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for your positive review. We appreciate your business! Sylvester Hagan General Sales Manager 719-477-9009

Helpful
October 12, 2023

Steve is a miricale worker. The shop is number 1 in my book and everyone I talk to I will send there. Thanks steve! Your my hero!! I think I love you. Jeff More

by Greenlightautosales2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Zornacki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bailey Kuiper
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Oct 12, 2023 -

Greenlightautosales2023 responded

What an absolutely remarkable dealership. Been driving for over 50 years. Dealt with countless dealerships. I have NEVER EVER been treated so well. The general manager (Rocky Rodriguez) took time out of his busy day just to make sure I was 100% completely satisfied. Customer Service is second to none. Selection is incredible. And the entire staff is absolutely perfect. I highly recommend this dealership. Bar none.

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