Rocky Mountain Auto Brokers - Service Center

This company sucks. They buy parts from distributors and when the parts come the are defected so then making you bring your vehicle back for longer stays. Then they tell They buy parts from distributors and when the parts come the are defected so then making you bring your vehicle back for longer stays. Then they tell you that to honor the warranty, you have to bring the car back to them for the repairs in which they also charge you for your deductible!!!!!!! More

Purchased a used car, supposedly went through the 100 point inspection. Struts were blown, major oil leak, sunroof motor was broken. Purchased the car drove it for 2 days, spent 8 weeks in the shop. point inspection. Struts were blown, major oil leak, sunroof motor was broken. Purchased the car drove it for 2 days, spent 8 weeks in the shop. More

Was told by salesman that ball joints would be replaced. Supposed to pick up on Friday, oops ordered wrong parts. It’ll be ready on Monday. Went and picked up truck on Monday. Trusted the ball joints would Supposed to pick up on Friday, oops ordered wrong parts. It’ll be ready on Monday. Went and picked up truck on Monday. Trusted the ball joints would be replaced . About a week later, thought I’d crawl under truck and see if ball joint had been replaced. They hadn’t. Went back to dealership, kind of got the run around for a bit, they finally agreed to replace ball joints. Scheduled an appointment, and dropped off truck in the morning. Called about 3pm to see if ready for pickup. Oops ordered the wrong parts. It’ll be ready in one or two days. Seems like not customer oriented. Don’t really care once you’ve signed the papers. I’ll never go there again More

They were friendly and took my car in right away. They got my key fob fixed They got my key fob fixed More

Car needed new trans after only having it one month! The shop did not keep in communication with me about progress/process of repairs. They force some kind of cosmetic ins on to you and I still can figu The shop did not keep in communication with me about progress/process of repairs. They force some kind of cosmetic ins on to you and I still can figure out how to even use it. All after forking out over $17,000 cash total. Do not recommend. More

I took my car in, in the spur of the moment for a brake check because I heard a noise and didn’t know if it was a rock stuck or if I needed new brakes. It was without an appointment and they were able to d check because I heard a noise and didn’t know if it was a rock stuck or if I needed new brakes. It was without an appointment and they were able to do whatever it took to replace my brakes and rotors in the time it took to get the parts and put them on. Won’t always be like that but they knew it was important to me to get it done as soon as possible since I use my car for my job. They were very attentive and kept me up on what they were doing. I was in and out in minimal time, and they did an awesome job and I recommend them!!! Thank you all!!! More

This service center has awesome customer service. I don't want to comply with your 15 word minimum. I don't want to comply with your 15 word minimum. More

This place is a ripoff. They have horrible customer service and flat out lie to you. Avoid Rocky Mountain Auto Brokers at all cost! They have horrible customer service and flat out lie to you. Avoid Rocky Mountain Auto Brokers at all cost! More

Grethel was very professional at keeping me up dated on my vehicle. I will continue to bring my car to them for any future mait. my vehicle. I will continue to bring my car to them for any future mait. More

The service department was awesome! Job was done on time and even a little less than the estimate. Steve the service manager and Rocky Rodriguez the general manager were both involved, Job was done on time and even a little less than the estimate. Steve the service manager and Rocky Rodriguez the general manager were both involved, and extremely gracious and helpful. I would recommend Rocky Mountain auto brokers service department to EVERYONE. Good make that GREAT service is so hard to come by anymore. Definitely give these guys a shot. You won’t regret it. More