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Rocky Mountain Auto Brokers - Service Center

Colorado Springs, CO

3.8
229 Reviews
Call Service Center (719) 477-9009

229 Reviews of Rocky Mountain Auto Brokers - Service Center

Sort by
April 14, 2022

Sales sucks service did a good job. They did drop the ball for keeping informed like they said they would. More

by jillebo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Aderholt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Claudine Kunstt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sylvester Hagan, Jessica Rodriguez, Brianna Martinez, Darwin Mcintyre, Marc Ceballos
Report | Print
Apr 16, 2022 -

Rocky Mountain Auto Brokers responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story. Steve Zornacki Service Director (719) 651-2780

April 01, 2022

Wonderful and great service. Very professional and was finished before I expected it to be. More

by Mike Wright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Zornacki
Report | Print
Apr 02, 2022 -

Rocky Mountain Auto Brokers responded

It has been a pleasure serving you, Mike. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rocky Mountain Auto Brokers; we look forward to having you as one of our valued customers for many more years to come! Steve Zornacki Service Director (719) 651-2780

March 21, 2022

Had items on our owe list that were addresses but still are not correct. Back of seat still not intact/hanging. More

by wallacedandn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darwin Mcintyre
Report | Print
Apr 07, 2022 -

Rocky Mountain Auto Brokers responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sylvester Hagan General Sales Manager (719) 477-9009

March 07, 2022

They were helpful and did a great job detailing my vehicle. Also they found a leak on it that other places have missed. More

by dillonschoenfeld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Zornacki, Brianna Martinez
Report | Print
Mar 08, 2022 -

Rocky Mountain Auto Brokers responded

Thanks for sharing your thoughts about your experience with Rocky Mountain Auto Brokers. We appreciate your business and hope to see you again soon! Steve Zornacki Service Director (719) 651-2780

March 04, 2022

The customer service has always been fantastic through the sales and service center. Everyone always makes sure I’m taken care of when I’m there and they always go above and beyond. More

by LKIRK17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Zornacki, Brianna Martinez, Darwin Mcintyre
Report | Print
Mar 07, 2022 -

Rocky Mountain Auto Brokers responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rocky Mountain Auto Brokers. Steve Zornacki Service Director (719) 651-2780

December 31, 2021

They are not honest there is no communication and I would not recommend them to anyone More

by proctorshay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephen Zornacki
Report | Print
Jan 17, 2022 -

Rocky Mountain Auto Brokers responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Sylvester Hagan General Sales Manager (719) 477-9009

December 31, 2021

This is by far the best place to get a vehicle, great experience, and excellent customer service, Jessica it's the best and most professional person I have ever worked with, I most definitely recommend R More

by oscar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Rodriguez
Report | Print
Dec 31, 2021 -

Rocky Mountain Auto Brokers responded

Thank you for choosing Rocky Mountain Auto Brokers, your feedback and rating mean a lot to us. We're glad Jessica and our team were able to help, and we hope to see you again! Steve Zornacki Service Director (719) 651-2780

December 29, 2021

We have had a great experience with Rocky Mountain auto brokers! Good experience with buying a car and also with taking car back for maintenance. Highly recommend! More

by tandagraves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neiman Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lex Arencibia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Marin, Alexander Samlaska, Austin Gleason, Josh Butts, Amanda Borth, Raymond Andrews, Darren Nicholson, Kevin Marin
Report | Print
Dec 30, 2021 -

Rocky Mountain Auto Brokers responded

Thanks for sharing your thoughts about your experience with Rocky Mountain Auto Brokers. We appreciate your business and hope to see you again soon! Steve Zornacki Service Director (719) 651-2780

December 28, 2021

Bought many cars in my life time but this was one of the best places I have shopped at very friendly sales staff and the service dept is top notch More

by golfrman33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianna Martinez, Darwin Mcintyre, Marc Ceballos
Report | Print
Dec 29, 2021 -

Rocky Mountain Auto Brokers responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rocky Mountain Auto Brokers. Steve Zornacki Service Director (719) 651-2780

December 24, 2021

My Service Advisor was very professional and knowledgeable. His name is Bryce Teller. I found him to be extremely helpful. More

by mrjmoore6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce Teller
Report | Print
Dec 27, 2021 -

Rocky Mountain Auto Brokers responded

Thank you for your business and this review. We're happy to hear Bryce was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Steve Zornacki Service Director (719) 651-2780

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