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Rocky Mountain Auto Brokers - Service Center

Colorado Springs, CO

4.1
203 Reviews

203 Reviews of Rocky Mountain Auto Brokers - Service Center

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July 12, 2022

I was sent to Steve from a mutual friend, and he really took care of me More

by Devin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Zornacki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2022 -

Rocky Mountain Auto Brokers responded

Thank you for choosing Rocky Mountain Auto Brokers, Devin, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Steve Zornacki Service Director (719) 651-2780

July 08, 2022

Rocky Mountain Auto Brokers took the time to get my service completed and provided excellent customer service, especially Steve, the service manager. More

by bruce42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Zornacki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Shable
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Rocky Mountain Auto Brokers responded

Thanks for sharing your thoughts about your experience with Rocky Mountain Auto Brokers. We appreciate your business and hope to see you again soon! Steve Zornacki Service Director (719) 651-2780

July 08, 2022

They are very helpful when issues arise and make sure the warranty covers. Great job More

by tweetiegal9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brianna Martinez
Jul 11, 2022 -

Rocky Mountain Auto Brokers responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rocky Mountain Auto Brokers. Steve Zornacki Service Director (719) 651-2780

July 08, 2022

They got me in quickly and was able to fix my tire. Two other places wouldn’t. They were very personable and reliable. More

by gaunce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darwin Mcintyre
Jul 11, 2022 -

Rocky Mountain Auto Brokers responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Steve Zornacki Service Director (719) 651-2780

June 27, 2022

The service center was great to work with. The techs were very quick and actually talked to you. More

by Pollock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brianna Martinez, Darwin Mcintyre
Jun 28, 2022 -

Rocky Mountain Auto Brokers responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Rocky Mountain Auto Brokers. Please don't hesitate to reach out if you need anything else. Steve Zornacki Service Director (719) 651-2780

June 22, 2022

Worst customer service experience in my entire life. I bought a car at this location not even a few months ago. Have been given the run around by this service center. I have brought my car here on 3/4 s More

by neillkadence
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bryce
Jun 25, 2022 -

Rocky Mountain Auto Brokers responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sylvester Hagan General Sales Manager (719) 477-9009

June 22, 2022

My vehicle has been there nearly 2 week after just having bought it in February. It was supposed to be taken to the Hyundai dealership yesterday. Today it took them hours to find that it was never taken the More

by Coneill1211
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bryce and Steve
Jun 25, 2022 -

Rocky Mountain Auto Brokers responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Sylvester Hagan General Sales Manager (719) 477-9009

June 17, 2022

Salesman said his cars are not going to have to be in the shop or getting repaired all the time but the vehicle I got has spent most of its time getting fixed . It's been to the service department there More

by scstl78
Customer Service
Recommend Dealer
No
Employees Worked With
Brianna Martinez
Jun 23, 2022 -

Rocky Mountain Auto Brokers responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Sylvester Hagan General Sales Manager (719) 477-9009

June 16, 2022

I got my car serviced and detailed here. It looks great! My car is so clean and the oil change and tire rotation was done in a timely manner. Steve in service gave me updates while they had More

by Bk719
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rocky Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Zornacki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Martinez, Darwin Mcintyre
Jun 20, 2022 -

Rocky Mountain Auto Brokers responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rocky Mountain Auto Brokers. Steve Zornacki Service Director (719) 651-2780

June 14, 2022

Everytime I have gone in or called for assistance I have received excellent service. They have addressed my needs each time and tried their best to fix the issues. More

by KATELYNMB721
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brianna Martinez, Darwin Mcintyre
Jun 15, 2022 -

Rocky Mountain Auto Brokers responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rocky Mountain Auto Brokers, Katelyn, we look forward to having you as one of our valued customers for many more years to come! Steve Zornacki Service Director (719) 651-2780

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