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Rocky Mountain Auto Brokers - Service Center

Colorado Springs, CO

3.8
225 Reviews

225 Reviews of Rocky Mountain Auto Brokers - Service Center

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March 09, 2023

Always taking my Truck to get serviced here! The waiting area is sweet too! They even let you discuss concerns with the mechanic if you want!!! More

by Brendandidyoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Martinez, Darwin Mcintyre
Mar 10, 2023 -

Rocky Mountain Auto Brokers responded

Thanks for sharing about your experience with Rocky Mountain Auto Brokers. We appreciate your business and hope to see you again soon! Steve Zornacki Service Director (719) 651-2780

March 07, 2023

Very clean facility, and very friendly staff. Got my car in and out within an hour! More

by AE16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Martinez, Darwin Mcintyre
Mar 08, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for taking the time to leave us a five-star review. Thanks for your great feedback. We truly appreciate your business. Steve Zornacki Service Director (719) 651-2780

March 06, 2023

They are incompetent liars. I will never return to this place. Doing work I did not request. One of the most dishonest places I have been to. More

by Jared Polis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna Martinez, Darwin Mcintyre
Mar 10, 2023 -

Rocky Mountain Auto Brokers responded

We're sorry to hear about your experience, Jared, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sylvester Hagan General Sales Manager (719) 477-9009

March 04, 2023

Great service ! Friendly, knowledgeable and fair! No pressure sales. One of the best experiences I have had in a dealership. I will definitely be going back for fur More

by lawamberl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neiman Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Martinez
Mar 05, 2023 -

Rocky Mountain Auto Brokers responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rocky Mountain Auto Brokers! Steve Zornacki Service Director (719) 651-2780

March 02, 2023

My car was serviced and so appreciate the courtesy ride to and from the dealership and the great service of my car. More

by iltlwamh7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Martinez, Darwin Mcintyre
Mar 02, 2023 -

Rocky Mountain Auto Brokers responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rocky Mountain Auto Brokers, we look forward to having you as one of our valued customers for many more years to come! Steve Zornacki Service Director (719) 651-2780

March 01, 2023

Went in to address a shake in the front end. Told the service writer it is at high speeds 70-80. The tech did not get the vehicle fast enough to replicate the problem. So that was it for the sha More

by CJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Schwebke
Mar 05, 2023 -

Rocky Mountain Auto Brokers responded

Providing a positive experience is our top priority, and we're sorry that we failed here. I would love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to me directly to let us know the best way to contact you and we will reach out. Sylvester Hagan General Sales Manager (719) 477-9009

February 28, 2023

Issues supposed to have been fixed from initial sale still not fixed. Now charging us! More

by cheermom928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna Martinez, Darwin Mcintyre
Mar 04, 2023 -

Rocky Mountain Auto Brokers responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sylvester Hagan General Sales Manager (719) 477-9009

February 26, 2023

Very unprofessional and just an unpleasant experience. Sylvester came out and lied to our faces multiple times. He told us prices he would honor to only leave and change what he had quoted. When we mentio More

by masj07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Neiman Lee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sylvester Hagan
Mar 02, 2023 -

Rocky Mountain Auto Brokers responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sylvester Hagan General Sales Manager (719) 477-9009

February 21, 2023

Great interior detail for an unbeatable price, I will certainly be coming back and tell all my friends and family about it as well. More

by Caroline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Martinez
Feb 22, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for the kind words for our service department, Caroline! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Steve Zornacki Service Director (719) 651-2780

February 20, 2023

Very professional, knowledgeable and personable. I now have a great car that I absolutely love at a great price. More

by Val
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Schwebke, Brianna Martinez
Feb 21, 2023 -

Rocky Mountain Auto Brokers responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rocky Mountain Auto Brokers, Val, we look forward to having you as a valued customer for many years to come! Steve Zornacki Service Director (719) 651-2780

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