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Rocky Mountain Auto Brokers - Service Center

Colorado Springs, CO

3.9
216 Reviews
Call Service Center (719) 477-9009

216 Reviews of Rocky Mountain Auto Brokers - Service Center

Sort by
April 11, 2023

When they had the part it was a fast fix and I was in and out. More

by alcorn8989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Zornacki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Martinez, Darwin Mcintyre
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April 08, 2023

Great Friendly Service! Efficient, Accommodating. Exceeded my expectations. I will use the service center again. More

by Scotti208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Martinez
Report | Print
April 08, 2023

I bought my vehicle from here and I always take it here for any service that is needed for my vehicle. I would definitely recommend this shop to anyone More

by Mamabear4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
Report | Print
March 28, 2023

I've not bought a vehicle, but the service department is fantastic .very nice professional people. More

by justtoppings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Zornacki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Steve Zornacki Service Director (719) 651-2780

March 25, 2023

I brought my car into Rocky Mountain Auto Brokers for the first time for an oil change. It was very easy to make an appointment and I found the customer service to be outstanding. I will definitely come ba More

by evicki222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darwin Mcintyre
Report | Print
Mar 27, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Steve Zornacki Service Director (719) 651-2780

March 24, 2023

I bought my car from Rocky Mountain, and so I trusted them to take good care of it. They did the oil change for me, and I will continue going to them. More

by Karen5056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Martinez
Report | Print
Mar 27, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Karen, and it's great to hear about your excellent experience here at Rocky Mountain Auto Brokers. Steve Zornacki Service Director (719) 651-2780

March 21, 2023

I have only had this car for a little over a year when my transmission went out! Very disappointing! I had poor communication with the service agent and my car was in shop for 2 weeks! Also had to lease my o More

by cindydalton64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna Martinez, Darwin Mcintyre
Report | Print
Mar 24, 2023 -

Rocky Mountain Auto Brokers responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sylvester Hagan General Sales Manager (719) 477-9009

March 21, 2023

The service department is FANTASTIC! Steve in the service department was professional, super kind and got my brake line replaced in less time than anyone else said they could do it. More

by Sherri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neiman Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Aderholt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tawairn Muniz,
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Mar 22, 2023 -

Rocky Mountain Auto Brokers responded

Thank you, Sherri! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rocky Mountain Auto Brokers. Steve Zornacki Service Director (719) 651-2780

March 21, 2023

The workers kept in contact with me through out the day. Even was respectful with my budget. More

by Jeanette H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Aderholt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudine Kunstt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Zornacki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Rodriguez, Brianna Martinez, Darwin Mcintyre
Report | Print
Mar 21, 2023 -

Rocky Mountain Auto Brokers responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rocky Mountain Auto Brokers! Steve Zornacki Service Director (719) 651-2780

March 20, 2023

The Customer service is good, The mechanical service is questionable, second time in for an oil leak and the oil leak still exist. I brought the truck in to get the continuing oil leak fixed, and while i More

by VRLOANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Martinez, Savannah Helton
Report | Print
Mar 20, 2023 -

Rocky Mountain Auto Brokers responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you. Steve Zornacki Service Director (719) 651-2780

Mar 21, 2023 -

VRLOANS responded

Hi Steve, I brought the truck in to get the oil leak fixed for the second time and since it was going to be in the shop regular full-service oil change. Unfortunately, they apparently changed the oil and charged me $130.00+ for the service but did not repair the oil leak, or if they did it didn’t work still leaking, will need to schedule to bring it back. Last time I talked to Savana and was under the impression they would get it cured, sadly the day I brought it in Savana was not working and the person who received the vehicle claimed to be aware of the service needed but it doesn’t look like they did anything to cure the oil leak. Would like to schedule an appointment to get it repaired.

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