Rocky Mountain Auto Brokers - Service Center

This service center goes above and beyond expectation. They’ve taken very good care of us and we are glad we bought the service agreement when we purchased the car. They’ve taken very good care of us and we are glad we bought the service agreement when we purchased the car. More

Oil change didn't put new sticker on windshield. Passenger safety system fault, needs to new seat sensor. Paid for an extended warranty when I bought the car from Rocky Mtn and was told by the sal Passenger safety system fault, needs to new seat sensor. Paid for an extended warranty when I bought the car from Rocky Mtn and was told by the sales / finance manager it was essentially bumper to bumper coverage for 3 years. This safety issue supposedly isn't covered and cost $1,100 to repair. More

Always taking my car to shop. Finally got rid of car and took a loss however a win as I was able to trade car in for 2024 car . Probably all of issues to deal with on this car. It Finally got rid of car and took a loss however a win as I was able to trade car in for 2024 car . Probably all of issues to deal with on this car. It’s a BMW by the way. More

Taking care of the customer. Did not happen. Whole entire suspension system needing to be replaced in lat than 2 year Did not happen. Whole entire suspension system needing to be replaced in lat than 2 year More

I have been coming here for 3 years and feel like I'm treated as a good friend. They go out of their way to make you feel welcome and really fo help you find the best deals.Mike is amazing in the service treated as a good friend. They go out of their way to make you feel welcome and really fo help you find the best deals.Mike is amazing in the service department. Thank you for your sincerity. More

Thanks Michael, Rachel and Trinity for the great customer service!!! They always take great care of my Kia Optima service!!! They always take great care of my Kia Optima More

Rocky Mountain Auto Brokers has pushy dealers, and terrible customer service in their service center. Services and repairs are not completed in a timely manner, and overall our experience with Rocky M terrible customer service in their service center. Services and repairs are not completed in a timely manner, and overall our experience with Rocky Mountain Auto Brokers has been terrible. I regret purchasing the service portfolio package with them up front, now we're stuck with them for the next 5 years. More

My car had been ready for hours and no one called me. I finally called to check on it 3 hours after drop off for an oil change and they told me this fact. The lady was so rude and just said “i have 3 ph I finally called to check on it 3 hours after drop off for an oil change and they told me this fact. The lady was so rude and just said “i have 3 phone lines ringing at once what do you want from me?”My ride had left for work and I had to pay for an Uber to get me there and it was $45. More

An update from my 9/9/2004 review. The dealer called a week or 2 later to make appointment to correct a couple error codes on the car after the sale. (2018 BMW 530 X-drive) Took the The dealer called a week or 2 later to make appointment to correct a couple error codes on the car after the sale. (2018 BMW 530 X-drive) Took the car in...& error codes were solved after leaving it for the whole day. This is completely understandable as the car wasn't gone thru by them prior. It was pulled out of the service dept. before it's "going-through" & putting it out on the lot for sale. (I basically took it before they could go thru it & correct any issues) This was a no charge "after-sale" maintenance issue. This the interesting part people need to know about.....they called again a week later to make another appointment...for an AUX battery replacement. What!? I'm an older version BMW guy & didn't even know there was an AUX battery in this car and everything in the car was working perfectly. This speaks volumes to the credit of this dealership. They didn't have to tell me or do this & I'd have never know of it...and that needs replacing. I took the car in again & waited a couple hr's. Later I noticed it may have been an electronic battery that must have been on the way out or failing as some personal preferance programming in the car had to be re-programmed. Again, they could have said nothing & I wouldn't have noticed. They corrected all these issues at "no charge" to me. Have to say, this place is not your usual "used car rip-off" place we're all been informed about. I'm very impressed & they have my trust now. G/luck! More

If I could give you a zero, I would. We purchased a car for our son, Subaru legacy from Rocky Mountain Auto Brokers. Mind you, the car was 17K, not a cheap car. That car has given us pro We purchased a car for our son, Subaru legacy from Rocky Mountain Auto Brokers. Mind you, the car was 17K, not a cheap car. That car has given us problems since we drove it off the lot. We have taken the car to get “repaired” multiple times since purchasing it, and it always comes back with different problems. We submitted a survey in July and nobody reached out to us. I also know of another person that purchased a car from you and has had the same problem with her car. I have made it a purpose to let people know of our experience and to avoid buying cars from you. We will never recommend you nor purchase from you again. You have taken no responsibility for selling us a bad car, and now you are wanting to charge us the maintenance the car needs knowing that these issues existed when you sold us the car. We are very disappointed and are out of 17K from this car. I will also submit a review on Google and spread the word as much as possible. More