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Rockwall Kia

Rockwall, TX

Overview
Employees
Reviews
Vehicles
4.3
1,054 Reviews
OUR WHY We believe in challenging the Status Quo and are committed to redefining the business of car selling. HOW? Non-Commissioned Sales Staff All of our non-commissioned sales professionals are concerned with your needs first. We are motivated and eager to make sure you are comfortable throughout the entire buying experience. FIVE Locations Across DFW and Austin Southwest Kia has grown over the years and now has more dealerships to serve you. We have our stores in the DFW area in Dallas, Mesquite, and Rockwall. We also serve the Austin area with our dealerships in Austin and Round Rock. VIP Service We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time. We provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water. WHAT YOU CAN EXPECT From the moment you walk into your showroom, you will be treated like family. We are dedicated to not only earn you business, but your trust. We are an action oriented dealership striving to build long lasting relationships with our customers.
Contact Dealership

1790 I-30 Frontage Rd

Rockwall, TX

75087

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Showing 1,054 reviews

September 01, 2024

The facility was clean, accommodating, and inviting. The service advisor gave excellent service and took care of all my needs. More

by smurfin1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaela Gibson
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Sep 03, 2024 -

Rockwall Kia responded

Thank you for sharing your experience! We're glad to hear our team at Rockwall Kia provided excellent service and that you found the facility welcoming. We appreciate your support!

August 28, 2024

Luke was my advisor. He was exceptional. He was communicative and prompt. He was also knowledgeable. More

by jerilynnah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke love joy
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Aug 29, 2024 -

Rockwall Kia responded

We're delighted to hear that Luke provided exceptional service at Rockwall Kia. Thank you for sharing your positive experience!

August 27, 2024

Christopher Collyer finance manager crook better check your paperwork good before you sign lot of hidden costs then won't return your call after you make final deal dealership just not good crooked More

by Bcotten47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ethan Hatfield
2.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Collyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

Rockwall Kia responded

This feedback is very concerning to receive. We strive for transparency and integrity in all our dealings, so it's disappointing to hear about your experience. Please reach out directly so we can address these issues and assist you further. Thank you Alex Reese General Sales Manager alexanderreese@lithia.com

Aug 28, 2024 -

Bcotten47 responded

If it's truly concerning to you then why not take off the contract the three items that were snuck in there and sell me the vehicle for what it listed at not $7,000 more

Aug 29, 2024 -

Rockwall Kia responded

Thank you for your follow-up. I want to assure you that we are committed to providing fully transparent sales transactions. We believe in clear communication and ensuring that all aspects of the deal are fully understood before anything is finalized. I apologize if there was any confusion or misunderstanding regarding your contract. Please reach out to me directly at your earliest convenience so that we can discuss this matter in detail and work towards a resolution. Your satisfaction is important to us, and we are here to assist you. Best regards, Alex Reese General Sales Manager alexanderreese@lithia.com

Aug 30, 2024 -

Bcotten47 responded

My phone number is 4302664881 feel free to call any time

Sep 06, 2024 -

Bcotten47 responded

That's what I thought no response and won't call me back knew you were just putting on a show. If anyone else has had this happen to them please respond to this message I need three people that this happened to you from this dealership.

August 25, 2024

Absolutely the best sales and service around. I will purchase from southwest kia again! Thank you More

by tinantexas01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Collyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Rockwall Kia responded

Tina, thank you for the fantastic review! We’re thrilled to hear that you had the best sales and service experience with us and that you plan to purchase from Rockwall Kia again. We appreciate your support and look forward to assisting you next time at Rockwall Kia!

August 24, 2024

Good service department. Never have a problem getting appointment, or even walk-in when they are not extremely busy. More

by jamkeywal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley, Jaela
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Aug 26, 2024 -

Rockwall Kia responded

We're glad to hear that our service department at Rockwall Kia has been accommodating and efficient for you. Thank you for the positive feedback!

August 14, 2024

My car was booked for 2pm, I got there 1:40 and they took the car immediately, worked on it, and I was out by 4pm. They give recommendations on other areas as well. Great service! More

by Makario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 15, 2024 -

Rockwall Kia responded

Thank you for sharing your experience! We're glad to hear the team at Rockwall Kia provided prompt and efficient service. We appreciate your feedback and look forward to serving you again!

August 14, 2024

Luke and his crew did an excellent job in fixing the trim on our Carnival's sliding doors. He got us in fast and got it handle quickly. More

by cjcy2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Lovejoy
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Aug 15, 2024 -

Rockwall Kia responded

Thank you for the great feedback! We're glad Luke and his team at Rockwall Kia could assist you promptly with your Carnival's sliding doors. Safe travels ahead!

August 14, 2024

I was helped within a few moments of arriving on the lot. Tucker was very informative and helpful throughout the whole car buying process. Would definitely recommend others to shop for cars. I felt like team More

by MysticBeauty
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tucker Heath
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Aug 14, 2024 -

Rockwall Kia responded

Thank you for sharing your experience! We're glad to hear Tucker and the Rockwall Kia team provided informative and helpful service. Enjoy your new vehicle, and we appreciate the recommendation!

August 11, 2024

They have really good people working there. They were quick and efficient. I will refer them to family and friends. More

by Nana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service center
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Aug 12, 2024 -

Rockwall Kia responded

Nana, thank you for the kind words! We're glad to hear you had a great experience with our team at Rockwall Kia. We appreciate your referrals and support!

August 09, 2024

Very knowledgeable and accommodating. Did exactly what was needed in a timely manner. Shuttle service was prompt. More

by jayloar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock
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Aug 12, 2024 -

Rockwall Kia responded

Jayloar, we're glad to hear you had a great experience with our team at Rockwall Kia! Thank you for the positive feedback and support.

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