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Rockwall Kia

Rockwall, TX

Overview
Employees
Reviews
Vehicles
4.3
1,054 Reviews
OUR WHY We believe in challenging the Status Quo and are committed to redefining the business of car selling. HOW? Non-Commissioned Sales Staff All of our non-commissioned sales professionals are concerned with your needs first. We are motivated and eager to make sure you are comfortable throughout the entire buying experience. FIVE Locations Across DFW and Austin Southwest Kia has grown over the years and now has more dealerships to serve you. We have our stores in the DFW area in Dallas, Mesquite, and Rockwall. We also serve the Austin area with our dealerships in Austin and Round Rock. VIP Service We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time. We provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water. WHAT YOU CAN EXPECT From the moment you walk into your showroom, you will be treated like family. We are dedicated to not only earn you business, but your trust. We are an action oriented dealership striving to build long lasting relationships with our customers.
Contact Dealership

1790 I-30 Frontage Rd

Rockwall, TX

75087

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Showing 1,054 reviews

November 26, 2024

I just bought a used car and the service I received was exceptional and professional in fact I will recommend the people I know to buy in this place, they do not play games, they make the experience of buy More

by Manuel B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Everly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafay
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Nov 26, 2024 -

Rockwall Kia responded

Thank you so much for your kind words, Manuel! We’re thrilled to hear you had such a positive experience with us. Rafay, Erick, and the entire team truly appreciate your recommendation. It’s customers like you that make our work so rewarding, and we’re grateful for the opportunity to serve you. We look forward to assisting you again in the future!

November 26, 2024

Service was very good. My service representative was friendly, helpful and professional in taking care of my car More

by Trevabray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Llaha
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Nov 26, 2024 -

Rockwall Kia responded

Treva, we're delighted to hear that you had a positive experience with our team at Rockwall Kia. Thank you for sharing your feedback!

November 25, 2024

Never got to make a deal because the transparency was just not there. Initial quotes received were LOADED with Extra's that I didn't need or want. They refused to remove them, but was going to discount More

by evirola777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bryan Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Hatfield
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2024 -

Rockwall Kia responded

Thank you for your feedback, and I’m sorry to hear about your experience. Transparency is extremely important to us, and I regret that we didn’t meet your expectations in this regard. We aim to provide all customers with clear and honest communication while respecting their needs and preferences. I’d appreciate the opportunity to discuss your experience further and work toward a resolution. Please feel free to contact me directly at alexanderreese@lithia.com so we can address your concerns. Thank you, Alex Reese General Sales Manager alexanderreese@lithia.com

November 21, 2024

I went to the service department for a recall problem. The whole customer service department was super friendly and helpful. More

by jlemmons49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 21, 2024 -

Rockwall Kia responded

Thank you for the positive feedback! We're delighted to hear that our Rockwall Kia service team provided friendly and helpful assistance. We appreciate your visit and look forward to serving you again in the future!

November 08, 2024

Fantastic service from start to finish. Ashley the service rep was fantastic! Great communication, my car was finished ahead of schedule. More

by Sheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley from service dept. Tech was fantastic too
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Nov 08, 2024 -

Rockwall Kia responded

Hi Sheryl, Thank you for the stellar review! We're delighted to hear that Ashley and the Rockwall Kia team provided you with fantastic service! Please let us know how we can serve you in the future!

Nov 08, 2024 -

Sheryl responded

i want you to know that of all my experiences with the dealership Ashley by far has stood out! Great hire on your part! She is very special indeed, I spent 30 yrs in customer service, and she exemplifies everything we always stressed with our employees. A rarity in todays work world!.

November 06, 2024

They are clean, prompt, and thorough! I’ve been coming here for years and I’m always pleased. More

by cassidy.elizabethmae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Adams - Service
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Nov 07, 2024 -

Rockwall Kia responded

Cheers to the 5-stars! We truly appreciate your continued support at Rockwall Kia. We're here for your future automotive service and sales needs. See you at your next visit!

November 06, 2024

Love going here, they’re always so nice! No pressure either! Customer service is great and the customer lounge is always clean. I feel very comfortable here. And to me that says a lot. More

by shumom482
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaela Gibson
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Nov 07, 2024 -

Rockwall Kia responded

Thank you for sharing your experience with us at Rockwall Kia! We're delighted to hear that our team and facilities make you feel comfortable. We appreciate your support and look forward to welcoming you back soon!

November 04, 2024

Great salesman and finance man. Both were very nice and friendly. Would definitely recommend to others More

by kdmitchell0804
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Everly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Collyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antoine Roberson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus Taylor
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Nov 04, 2024 -

Rockwall Kia responded

We're delighted to hear that our team at Rockwall Kia provided you with such a positive experience! Thank you for recommending us, and we look forward to assisting more wonderful customers like yourself.

November 02, 2024

The service person was pleasant and professional. The waiting area was clean and comfortable. I would recommend this dealership to others. More

by dcmmcquillan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
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Nov 04, 2024 -

Rockwall Kia responded

Thank you for recommending Rockwall Kia! We're delighted to hear that our service team and facilities met your expectations. We look forward to welcoming you back in the future!

October 27, 2024

Rockwall Kia provided a professional, friendly experience with attentive staff, transparent communication, and reliable service throughout. More

by alexander2262
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan Hatfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Collyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Rockwall Kia responded

Alexander, we're delighted to hear that you had a positive experience with our team at Rockwall Kia. Thank you for the kind words and support!

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