Rockwall Kia

My fiancé and I walked into the dealership expecting the worst from some shady car salesman. Teresa was the total opposite, she was polite, friendly and bent over backwards to make sure that we were sa the worst from some shady car salesman. Teresa was the total opposite, she was polite, friendly and bent over backwards to make sure that we were satisfied with our purchases. We both love our new cars and I know that if we need anything, Teresa will be happy to help us again. More

Friendly staff, but I was very disappointed in trade offer. Whoever did the appraisal didn't even include CD player or cruise control which adds $300 to the value according to kbb. I was offered $1000 u offer. Whoever did the appraisal didn't even include CD player or cruise control which adds $300 to the value according to kbb. I was offered $1000 under kbbs lowest trade value. Weren't willing to give me a penny more to make the sale. Also wasn't able to get a good interest rate unless I was willing to sacrifice rebates. I called Crown Kia in Tyler. They offered me 1000 more on my trade sight unseen. They also let me use my bank to finance which is much lower on interest and saves about 21 dollars a month on payments. Why couldn't Southwest be as accommodating? I guess if you have more customers you can afford to wait for the next sucker. More

After months of searching at multiple dealerships, I had just about given up on the car sales industry, and chosen to buy from in individual. I spoke with David, first on the phone, then email, and fin just about given up on the car sales industry, and chosen to buy from in individual. I spoke with David, first on the phone, then email, and finally in person at the dealership. What a pleasant experience it turned out to be, with minimal negotiation because of David's reasonable approach. I would highly recommend to anyone reading this review, if you'd like a painless car buying experience with a positive result, you truly need only one phone call to get you started. This dealership was service oriented, but David Thompson absolutely made me and my family feel extremely welcome, and I'm referring all of my friends and family to him directly. ZERO buyer's remorse.......with David Thompson at Southwest Kia of Rockwall.. More

I came to test drive a Kia Optima and drove away with it. After being a Honda owner for several years, I can say that I love my Kia. David's customer service in my buying experience was exceptional. I would After being a Honda owner for several years, I can say that I love my Kia. David's customer service in my buying experience was exceptional. I would recommend David and Southwest Kia of Rockwall to friends and family. More

Great buying experience! My faith in car dealers has been restored thanks to David! I will definitely recommend David and Southwest Kia to anyone ready to buy a new car! Thanks David! been restored thanks to David! I will definitely recommend David and Southwest Kia to anyone ready to buy a new car! Thanks David! More

I went to Southwest Kia on May 07,2012 looking for a new car. Kathy Parks was my sales person and she was AWESOME! She was very kind and took the time to explain things to me as a first time buyer. I trad car. Kathy Parks was my sales person and she was AWESOME! She was very kind and took the time to explain things to me as a first time buyer. I traded in my 2010 Honda Civic. The deal was done on May 08,2012. I received my first car payment invoice at the end of May, so I thought that everything was completed. I was going through my emails (that I rarely check) and notice an email from the company that financed my honda. It has now been one month since the car deal was final and my trade in had not been paid off yet. I call and spoke with Eric in the finance department on June 01, 2012 and he was very non-chaulant about things and explained that this happens sometimes and not to worry, the check that the car lot sent in is pre-dated and the company that financed my Honda has to post the payment for the date that is on the check (Lie #1). He explained that the reason the car had not been paid off is because there was a little confusion on my down payment... my question is, IF THERE WAS CONFUSION...WHY DIDNT I GET A CALL?!? I took what Eric said and thought about it all that weekend, and it just didnt make that much sense to me, So I called the company that financed my vehicle and when I asked them if the pay off check is pre-dated if it is posted on that day. I basically got laughed at by the man on the phone and he said no. So I called Eric again on June 02,2012 and he said then he was sure the check was sent out (Lie #2) and not to worry about thing and he would give me a call back (Lie #3). I waited until 2:00 that Monday (June 04,2012) afternoon and there was no call back from Eric. I called Southwest back and Eric was out of the office and I spoke with a man by the name of Bill. He told me he would contact the accounting department and he would get back with me. I contacted the company that financed my vehicle again and they said noone had even called for a pay off amount on my vehicle. I called and spoke with Bill again a few days later and he told me the check was sent out but he was not sure when it was sent. I contacted the other company again and they told me the automated system was accessed on June 05,2012 for the first and only time... I went about 2 weeks trying to call people and noone would return my phone calls. UNTIL the car lot needed my signature on the back of a insurance check was sent to them...Eric called me and whenever I wanted to talk about the pay off on my car he said "Obviously I am not getting anywhere with you Lady Ill have my manager call you" So I waited a few days and I called Eric's manager, Paul, myself. He was the RUDEST person I had ever spoke with. On June 20,2012 my car was FINALLY paid off ONE day before it went against my credit. The car lot called and asked if they could send someone to my job to sign the insurance check. I explained to the man that I didnt work at the Hotel I previously worked at and he said ok he would call before he sent someone and get directions. The poor girl drove one hour out of her way and drove to my old job and I had to tell her to come to the bank I now work at. After all of that was setteled.. I get my license plates in the mail...with no registration sticker...hmmmm... so I called and the lady on the phone basically told me that there was nothing she could do about it and the only thing she could think of is it got lost on someone's desk in the process and call my local tax office and they will register it... Little does the know, BY LAW THE CAR LOT HAS TO PROVIDE ME WITH A STICKER! The same day, I get a thank you card in the mail... (on the day your deal is final they take your picture with your new car..they took mine and my husband's picture together) I appreciate the card... but who the people are in the picture...I DONT HAVE A CLUE... so my picture is floating around somewhere... Thanks but NO THANKS.... To make a LONG LONG LONG AWFUL story/experience short... Southwest KIA needs to get some sort of organization skills and learn better customer service....!!!!!!!! More

I went to southwest Kia in ROCKWALL to purchase a new car, the salesman, David Thompson was so helpful and his attitude toward the questions I had about the car was awesome! He also sold a car to my mom car, the salesman, David Thompson was so helpful and his attitude toward the questions I had about the car was awesome! He also sold a car to my mom a few months ago and that is why I went there because she told me that he is a good salesman, and she was right. I love the Kia soul that he sold me and I am definitely glad that I won't there to purchase my vehicle! He gets a five star rating from is! He was great! I will definitely tell my grinds and family members to have David help them with their car purchases. VERY PLEASED! More