Rockwall Ford
Rockwall, TX
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Great Service I was very surprise with how smooth everything went. I have bought a lot of cars in the past from different dealerships around the metroplex and I giv I was very surprise with how smooth everything went. I have bought a lot of cars in the past from different dealerships around the metroplex and I give Rockwall Ford 2 thumbs up. More
I took my 2018 F150 for warranty work for the power tailgate and a cracked spray in bedliner. The tailgate was properly repaired but the service department was insistent that Ford did not offer sprayed tailgate and a cracked spray in bedliner. The tailgate was properly repaired but the service department was insistent that Ford did not offer sprayed in bedliners from the factory. It is on my window sticker. Ford.com not only shows the Ford Toughbed as an option, there is a description of it. I did not purchase the truck here, but I have bought vehicles at Rockwall Ford. My understanding when I purchased the truck was that warranty work was performed at all Ford dealerships. More
Great Experience Thanks for not being "pushy" about extra services. Recommendations were made, but not pushed. Ron was very friendly and kept me informed about what Thanks for not being "pushy" about extra services. Recommendations were made, but not pushed. Ron was very friendly and kept me informed about what was going on with my car. More
Top notch service. kept me updated and went above and beyond. He really took care of my truck. And repaired quickly. Great dealership experience. Highly recommend. beyond. He really took care of my truck. And repaired quickly. Great dealership experience. Highly recommend. More
Very friendly and helpful service department personnel. My services visor Jackie, she is very knowledgeable and very helpful. Jessie the young man that picks up the cars and bring them to you. He’s very fr My services visor Jackie, she is very knowledgeable and very helpful. Jessie the young man that picks up the cars and bring them to you. He’s very friendly and courteous. The only negative is that they may need to have somebody there to take cash. Sometimes there are people that don’t carry credit cards or debit cards with them and they only use cash. Lucky, that I had my debit card with me at that time. That is the only reason that I can not give a “5” Star rating at this time. I was surprised that they did not take cash anymore. That’s the only negative of my experience. I would recommend the service department to my Friends. As far as buying a new vehicle from them I was not there to buy a new vehicle. I was there to have my vehicle serviced. More
2019 F150 purchase This was my 2nd purchase from ROCKWALL Ford and I could not be happier. My 1st purchase was a used Truck in 2005, and it was painless. After that expe This was my 2nd purchase from ROCKWALL Ford and I could not be happier. My 1st purchase was a used Truck in 2005, and it was painless. After that experience it was a no brainier to try again. I contacted multiple dealerships in the DFW area. ROCKWALL Ford wAs by far the most responsive and seemed to go the extra mile to keep my business. Excellent trade in valve on my 2009 F150 and no haggling, I told 5hem what I wanted and what I expected and my expectations were exceeded. Very happy with the whole process and highly recommend this dealership. More
Chris is always great to work with. So helpful and keeps me informed. Give him a raise!!! He goes above and way beyond to make sure u am more than satisfied. me informed. Give him a raise!!! He goes above and way beyond to make sure u am more than satisfied. More
Bought a 2018 Hyundai Sonata Sport. Great experience & price, hassle free, and friendly service. I would definitely buy another vehicle from them in the future. price, hassle free, and friendly service. I would definitely buy another vehicle from them in the future. More