Rockwall Ford

Always the best customer service! I went in for an oil change and tire rotation early after making an appointment the day prior and was in and out with 65 minutes. change and tire rotation early after making an appointment the day prior and was in and out with 65 minutes. More

Great customer service. Even though there were several people in front of me Ron was able to get me in and out in less than 2 hours people in front of me Ron was able to get me in and out in less than 2 hours More

The service advisors keep you informed on the progress all the time.they let you know if other services are required. Good info to know. all the time.they let you know if other services are required. Good info to know. More

Great sales staff, felt at ease and not pressured to buy. Looked up exactly what I needed in a truck. Brycen was great. Was and easy purchase Looked up exactly what I needed in a truck. Brycen was great. Was and easy purchase More

Great service on my truck. Got it all done quickly and a great price. Buddy walked right out and checked me in and text me with an concerns or issues. great price. Buddy walked right out and checked me in and text me with an concerns or issues. More

Great service, Service advisor, Barry Hipple double checked my requested 60k service and saw that many of the items had been done in an earlier visit, so let me know I didn't have to do them again, red checked my requested 60k service and saw that many of the items had been done in an earlier visit, so let me know I didn't have to do them again, reducing my cost way below what I was expecting. Noe gave me a ride home and picked me up when service was complete. Thank you! More

The Service Department was exceptional. Pricilla and Buddy were amazing! Very good customer service! Great at communication and went over and beyond for me. Greatly appreciate the customer care Buddy were amazing! Very good customer service! Great at communication and went over and beyond for me. Greatly appreciate the customer care More

Fantastic service as always! You may sometimes pay a few dollars more but you get it back ten fold, and you know it will be repaired correctly! dollars more but you get it back ten fold, and you know it will be repaired correctly! More

Great service. Completed my service request while I waited. Took COVID seriously. Cost was less than quoted over the phone. Competent employees. I will return. waited. Took COVID seriously. Cost was less than quoted over the phone. Competent employees. I will return. More

Summary: Incompetent or untrained sales staff, high-pressure tactics, ignoring customer needs to move inventory. We visited this dealership to look at some F-150s and had what can only be descr high-pressure tactics, ignoring customer needs to move inventory. We visited this dealership to look at some F-150s and had what can only be described as the single worst experience I have ever had with a car dealership. This includes such wonderfully reputable used car “tote-the-note” places. I’m not sure if that’s because the salesperson was new (I’m trying to be generous here, she did not say she was new), if she just did not know how to handle customers who know exactly what they’re looking for, if she just plain didn’t know anything about trucks, or if the sales manager had a problem somewhere and wanted to get us out of the dealership. It doesn’t matter, because I don’t think we’re ever stepping foot on this dealership again. We parked and, before we’re even out of the car, we have a salesperson practically pushing us into the building rather than coming with us to see what we’re interested in. She asked us what we were looking for. We laid out what we wanted and told the salesperson that we were not willing to discuss numbers at this point because right now we’re doing research on the vehicles that just can’t be done on the internet. Things like comfort, feel, and the undefinable factors that I like to call the “X-Factor.” Of these requirements, we included “3.5L V6, max tow package, no leather, and either new or factory warranty.” The first truck she showed was an “as is, no warranty” used F-150 Lariat with leather seats. And it was not the 3.5L V6. She went all the way back to the building to get another truck, which was another “as-is, no warranty” used F-150 Lariat with leather seats. At this point, I have to admit, I got upset. I told her “no used trucks” and “no leather seats.” She decided to go find another truck and we decided to look around while she was doing that. We found exactly what we were looking for. She came back and we sent her to get the keys. She finally came back with the keys to that truck. We started the truck, and the fuel tank was empty. We asked to get more fuel because 3-mile estimated range is a bit too close for comfort. So, we drove to the building, she got permission to fuel it up. We drove around the back of the service building with her and she tried to pump fuel into it. I’m not sure if the truck had a problem registering the fuel, if the pump didn’t deliver a registerable amount fuel in the time she took to try to fuel it, or if she did not know how to work the pump (it was more reminiscent of a farm pump instead of a gas station pump). Either way, the test drive was pretty much over at that point. We walked back to the main building, where she disappeared again. While waiting, my boyfriend and I talked, and we decided we were done. I would highly recommend going to pretty much any other Ford dealership than this one. More