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Rockwall Ford

Rockwall, TX

4.7
1,271 Reviews

990 E I-30

Rockwall, TX

75087

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Showing 1,271 reviews

March 19, 2021

Don't come here, this place is a joke. They quoted me a price for some parts, then I drive 30 minutes for them to tell me that's not the right price and try to charge me $45 more. These guys are crooks. More

by These guys are a joke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Some idiot
Mar 22, 2021 -

Rockwall Ford responded

I apologize for your parts quote. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jhicks@rockwallford.com. Jeff Hicks General Manager

March 18, 2021

Started looking at trucks for my husband and I last November. I got an Edge and came back for truck month to see about a 150. Hubby got his King Ranch 150 and both experiences were smooth and easy More

by R & C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brycen Henderson and Rick Ruth. Also in finance, Carlos on the edge but I forgot the gentleman on the truck.
Mar 19, 2021 -

Rockwall Ford responded

Thank you for your kind words for our team! We are thrilled that you always have the best experience here with us! Thank you for your continued business and we look forward to your next visit!

March 17, 2021

Melissa arranged to have our car picked up for an oil change. She was very responsive to my questions, and took full charge of getting it done on the timeframe I needed! Great Job Rockwall Ford......Bu More

by Guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa
Mar 17, 2021 -

Rockwall Ford responded

Thank you Guy for your kind words for Melissa! We are thrilled that she provided you with a great service visit. We look forward to your business with us again!

March 12, 2021

I had an excellent experience at ROCKWALL FORD. Mark Moxr greeted us in the parking lot and immediately began our car buying experience. He listened to exactly what I was looking for, RED specifically, 3rd r More

by fwebb0360
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Moxr
Mar 22, 2021 -

Rockwall Ford responded

Thank you Frankie for your kind words for Mark! We are thrilled that he provided you with the best car buying experience. Congratulations on your new 2021 Ford Explorer!

March 11, 2021

My experience with Ron was great! I appreciated the time he took with me to go over what would be done, he sent me text messages and called throughout the process. More

by FordDriver2021
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Greene
Mar 12, 2021 -

Rockwall Ford responded

Thank you for your kind words for Rob, we appreciate it!

March 08, 2021

The process was easy, terms were met without delays or games, made the purchase easy. Third vehicle that I have purchased there, good folks to deal with More

by chuck.lilly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt L.
Mar 08, 2021 -

Rockwall Ford responded

Thank you Chuck for your kind words for our team! We are thrilled that you always have an easy car-buying experience here with us! Thank you for your continued business and we look forward to your next visit!

March 03, 2021

horrendous customer service. we have tried to get a hold of Richard Glover and he will not return our calls or emails. go buy some where else! More

by Suarez2174
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard Glover
Mar 05, 2021 -

Rockwall Ford responded

Thank you for speaking with us about your experience. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me at jhicks@rockwallford.com. Jeffrey Hicks General Manager

January 18, 2021

The sales person was very familiar with my vehicle that I purchased. She was Friendly through the whole process. I would recommend Rockwall Ford to my family and friends, and would tell them to ask for Mi More

by david
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Misty Moore
Jan 20, 2021 -

Rockwall Ford responded

Thank you David for your kind words for Misty! We are thrilled that she provided you with a friendly car buying experience. Congratulations on your new car!

January 18, 2021

Took my car to get an oil change and there was an oil leak. Last time I had it serviced back in October my engine crapped out. I’m not sure what to think except this is my first and last time buying a Fo More

by HN93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Jan 20, 2021 -

Rockwall Ford responded

Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to fix this and to earn your business, please contact me. I look forward to speaking with you. Jeff Hicks General Manager jhicks@rockwallford.com

January 02, 2021

Goin over the holidays. Was able to get the vehicle I wanted for my wife and family. Perfect Christmas gift. Carlos and Stephen were great to do business with. More

by Tvr406
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos, Stephen.
Jan 04, 2021 -

Rockwall Ford responded

Thank you for your kind words for Carlos and Stephen! We thank you for your business and look forward to your next visit!

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