Rockwall Ford

Don't waste your time or money with this service department. Not only do they not listen to their customers, they also don't believe in communicating with their customers. First impressions are ev department. Not only do they not listen to their customers, they also don't believe in communicating with their customers. First impressions are everything. My first encounter was with the service advisor Sam. He went MIA on me and push me onto another advisor Gary, who was worse than Sam. They had my vehicle for several days and refused to give me a status. Both my husband and I made attempts to get a status but no one would return our calls. We had to physically go up there before they gave us a half-xxx answer. When I finally received my vehicle, the problem had not been fixed. Thinking that maybe it was just those two advisors that were the issue, I decided to get additional repairs done, but with a different advisor - this time I as given Brian. I got the same crappy service: vehicle not ready when promised, Service Advisor not returning my text messages or phone calls, and my vehicle is still having the same problems I went in from initially. I am out of pocket almost $1200. More

Rockwall Ford has always been better than the other Ford dealers. The assocaites are always good Mark and Ron are the best service guys they have dealers. The assocaites are always good Mark and Ron are the best service guys they have More

Dealership was clean and running efficiently.Met a great Dealership was clean and running efficiently. Met a great man in my new Service Writer. Ron Greene was extremely personable and professional. He kno Dealership was clean and running efficiently. Met a great man in my new Service Writer. Ron Greene was extremely personable and professional. He knows his business well and went above standard protocol to see if some items in question would be covered by my extended warranty. They were in fact covered but after a second thorough inspection before the work began; they figured out there was a mis diagnosis from the original inspection. Ron took the time to let the technician know where he mis diagnosed and used it as a training excercise in order to further the technicians knowledge! Anyway, I felt well looked after upon closing out my work order. I have just used the first available service writer in the past but will definitely be looking for Ron on my next service visit!!! It's rare these days to find good help but Ron fits that description and actually exceeds it... More

Chris was very supportive and ensured the issue was covered by the powertrain warranty. He took the time to explain the issue and reassure me that they were doing everything they could to minimize the covered by the powertrain warranty. He took the time to explain the issue and reassure me that they were doing everything they could to minimize the downtime, More

Great Customer Service! They offered shuttle service from their facility to my work and back. Work done well and in a timely manner. Would recommend them. their facility to my work and back. Work done well and in a timely manner. Would recommend them. More

Very punctual and prepared. Listened to details and done in an efficient manner. Communicated well throughout the process. Customer area was clean and quiet. Great experience. in an efficient manner. Communicated well throughout the process. Customer area was clean and quiet. Great experience. More

Ron was great and fast to resolve my issue and will return for future repairs and look forward to saving this location for my future needs. return for future repairs and look forward to saving this location for my future needs. More

Easy to deal with,able to work with Morris on pricing,showed me how to use the all of the bells and stuff as best he could explain to a 77 year old. I really enjoyed working with Morris. He was v pricing,showed me how to use the all of the bells and stuff as best he could explain to a 77 year old. I really enjoyed working with Morris. He was very helpful although I will have to call or come by a few times. More

great service the best anywhere. very courteous and helpfull made appointment and got right in for my service. i recomend them to all my family and friends. bianca nows her stuff shes wonderfull helpfull made appointment and got right in for my service. i recomend them to all my family and friends. bianca nows her stuff shes wonderfull More

Bianca Vasgird!! Seriously, ya'll better not lose her and promote her fast! I've never been treated better, communication, updates, customer service done right! Best service in the DFW area! The drive is wor promote her fast! I've never been treated better, communication, updates, customer service done right! Best service in the DFW area! The drive is worth it! Great Tech's! They have the largest service shop in the DFW area! You want the best services and quickest turn around, no other dealership in the DFW area can compare. More