Rockwall Ford

Marc answered all my questions and went over the new features of the 2022 truck and compared it to my 2011 truck. He made sure the extra things were taken care of promptly. He was reasonabley easy to g features of the 2022 truck and compared it to my 2011 truck. He made sure the extra things were taken care of promptly. He was reasonabley easy to get in contact with (his cell worked best). The dealership phone system did not seem to work for me. I had to order my truck and he let me know the process and followed thru all along the way. I was a little disappointed that the delivery price was slightly higher than what it was when I ordered it. I wish they would have stated that up front but considering the environment we are in today I was not totally surprised. More

Was a great service was fast to set an appointment was cheaper then my quote cheaper then my quote More

Great service, my rep was Mr Wade and he is an outstanding Ford of Rockwall associate. outstanding Ford of Rockwall associate. More

Took my Escape in for oil change and a recall item. Quick check-in and courteous, was told that the work would take at least 2-3 hours. their shuttle service is very efficient. The re-call and oil c Quick check-in and courteous, was told that the work would take at least 2-3 hours. their shuttle service is very efficient. The re-call and oil change was completed within the time frame. Very pleased with the Service Department. More

Quick check-in and courteous. Service area was clean and friendly. Was met by Service Advisor upon pick up. Didn't have to wait. Service area was clean and friendly. Was met by Service Advisor upon pick up. Didn't have to wait. More

I worked with Michael he had my car serviced and ready to go the same day as promised. go the same day as promised. More

Enjoyed working with Kris Wade and his efforts to have the Ford Motor Company step up to their responsibility to pay for my repairs for a known problem of the steering locking up which is exactly what my the Ford Motor Company step up to their responsibility to pay for my repairs for a known problem of the steering locking up which is exactly what my 2011 Ford Explorer did. Thankfully did it in my driveway and not traveling down the interstate at 65mph. Ford is gambling that I do not have that problem again and therefore is knowingly putting my life and those of any passengers in danger. The work done by Rockwall Ford was completed on time and communication was nicely accomplished. More

Very professional and helpful and very timely in returning my truck. Very helpful and friendly in helping me get things done. I forget the name of the attendant but he was very good. It was delight returning my truck. Very helpful and friendly in helping me get things done. I forget the name of the attendant but he was very good. It was delight to talk with him. I think he is relatively new. More

I did TONS of research on which truck I wanted to order/purchase from Ford. When I ended up at the Rockwall Ford dealership I knew I was in the right hands ! The customer service/sales service is THE order/purchase from Ford. When I ended up at the Rockwall Ford dealership I knew I was in the right hands ! The customer service/sales service is THE BEST in the business and the pricing was even BETTER ! The other 3 Ford dealerships I checked out prior to finding (Rockwall Ford) weren't offering me near as much $$ for my trade in vehicle and had ZERO incentives ($$$) on the new vehicle. It was CLEARLY a no BRAINER for me when you have the BEST PRICE,BEST TRADE IN VALUE & BEST SERVICE it makes the decision very easy for you. Go see ROB H. & PATRICK F. at Rockwall Ford they will knock it out of the park for you & get you the BEST deal like they did for me ! If you have a deal already working at another FORD dealership somewhere else show them the paperwork/numbers and I'm 99% sure they will beat that deal for you in order to gain your business !! I wont buy another vehicle from anywhere else other than these guys at ROCKWALL FORD ! THEY ARE GREAT AT WHAT THEY DO & IT CLEARLY SHOWS !!! Don't hesitate to go see them and tell them PC sent ya =) More

Melissa in service is amazing. Dropped my F250 off for an engine light. Melissa had my truck repaired same day. Communication was great and repair done quicker than expected. Than Dropped my F250 off for an engine light. Melissa had my truck repaired same day. Communication was great and repair done quicker than expected. Thank you Melissa. More