Rockwall Ford

Excellent Service Work, Warranty not worth anything I had a great service experience with Brad Stephens with my 15000 mile service on my F150 Platinum truck. He really practices client service and is an I had a great service experience with Brad Stephens with my 15000 mile service on my F150 Platinum truck. He really practices client service and is an asset to the company. Brad also tried to help me with a paint blemish that has appeared on my back bumper. I bought this truck about 4 months ago. It was a 2016 with low mileage and was the 2nd 2016 certified vehicle I had purchased from Rockwall in the last year. Even with extended warranty, no one wanted to take ownership of repainting the bumper - too bad, my problem not theirs. It's a shame that their excellent service department is overshadowed by management decisions like this and it will lead me to seek another dealer to buy from and service my vehicles. Dr. Geof Land 787 Hanover Dr 713.501.8137 More

Great Service. I had my truck in this dealership for an Oil change and the service was done in a timely manner and with a very respectful & helpful service. I had my truck in this dealership for an Oil change and the service was done in a timely manner and with a very respectful & helpful service. More

Faster service than expected Brought our car in for a recall. Jerry Jones listened to our concerns and was pleasant to work with. Service went faster than expected. We will come b Brought our car in for a recall. Jerry Jones listened to our concerns and was pleasant to work with. Service went faster than expected. We will come back to this dealership for any need. More

Good experience at Rockwall Ford Very friendly people and remarkable facility. Not a high pressure dealership at all. Took longer than I’d have liked to have gotten where we needed to Very friendly people and remarkable facility. Not a high pressure dealership at all. Took longer than I’d have liked to have gotten where we needed to be but we got there. Would use them again More

Bad Sensor The Service Dept. at Rockwall Ford has taken care of any issues that we take them. Wayne runs a tight program and keeps well trained professionals in The Service Dept. at Rockwall Ford has taken care of any issues that we take them. Wayne runs a tight program and keeps well trained professionals in his arsenal. More

Employees have ALWAYS been kind and efficient Employees have always been kind and efficient. I NEVER dread going to Rockwall FORD!! I will encourage friends to try ROCKWALL Ford the next time th Employees have always been kind and efficient. I NEVER dread going to Rockwall FORD!! I will encourage friends to try ROCKWALL Ford the next time they need an oil change or repairs More

Don't shop the Rock! Rockwall Ford draws it's customers in just so they can insult them and abuse them. Me: 1) prequalified ford credit check 2) money check Them: Rockwall Ford draws it's customers in just so they can insult them and abuse them. Me: 1) prequalified ford credit check 2) money check Them: 1) no integrity By the time they agreed with me I walked on principal. I thought, wow! I wonder what I'm missing because they haven't been dealing with me fairly at any level to this point? once it reaches that point the money doesn't mean much. If you are a Christian and have conservative principals Rockwall Ford definitely isn't the place for you. More

Device my 2016 Explorer Platinum Bought my Explorer in December 2016. Now service is critical. Overall both Sales and service are excellent. Experience is very apparent. You customers Bought my Explorer in December 2016. Now service is critical. Overall both Sales and service are excellent. Experience is very apparent. You customers are comfortable with this winning combination. More

My first service on my new truck. Excellent and professional attitude by service person. Work was very well done and in a very short time.i would give very high marks for a job well do Excellent and professional attitude by service person. Work was very well done and in a very short time.i would give very high marks for a job well done. More

Rockwall Ford Another great experience with Rockwall Ford! Jackee was very friendly, professional and helpful. Have been getting my F150 serviced here for the las Another great experience with Rockwall Ford! Jackee was very friendly, professional and helpful. Have been getting my F150 serviced here for the last seven years and will continue doing so. More