Rockwall Ford

Unprofessional is all I can say. I assume your not allow to negotiate or ask questions. Everyone acts as if you committed a crime. Tried contacting finace quy for a is all I can say. I assume your not allow to negotiate or ask questions. Everyone acts as if you committed a crime. Tried contacting finace quy for a question. His reply came off as if he didnt want to answer. He doesn't answer his phone. I would never purchase here again. More

Owner Beware This is the experience I had with Rockwall Ford, and the response that I emailed back for their customer survey... Well, I can say one thing about This is the experience I had with Rockwall Ford, and the response that I emailed back for their customer survey... Well, I can say one thing about the service that I received... I won't be back. I scheduled a service appointment to have a recall performed on my 2016 Ford Fusion Monday 11, 2018. While I was there I also wanted to have the transmission service performed (drain & fill not a "FLUSH"). When I came in and spoke to the Service Advisor about the recall, I told him verbatim "I want the transmission serviced, drain & fill "NOT A FLUSH" I was very clear. The Service Advisor, at that time gave no inclination that he didn't understand what I was asking for. I left and walked down the street to grab something to eat while I was waiting. At about 30 minutes after I left, I received a call from Rockwall Ford, but now message left. I returned the call, and spoke to someone in the service department, and told them that Rockwall Ford had called but didn't leave a message and I assumed it was from my Service Advisor and I was returning the call, I am assuming there is an issue or questions. The person that answered the phone stated that the Service Advisor was on the phone and he took my name and number and said that he would have the Service Advisor return my call back. Approximately 2 hours go by and I received a call/voice mail stating my vehicle services was completed and ready for pick up. I went to the Cashiers office and paid for the transmission service (drain & fill) that I had requested at the time (so I though) when I dropped off the vehicle. And that is where I noticed on the receipt that a "FLUSH" was performed, which I didn't understand, especially since I was very clear in my request and at the time the Service Advisor gave no indication that he didn't understand what service I was asking for. So my first stop was with the Service Advisor, and asked why a "FLUSH" was performed and not the requested "Drain & Fill" that I requested. He stated at that time, he miss understood me, when I told him I wanted a "Drain and Fill, not a FLUSH". During the discussion, I was very specific in not wanting a "FLUSH". He then stated, "well, I called you because I wasn't sure and I never called him back" So now I have a Service Advisor that is flat out lying to my face. 1. The Service Advisor stating he didn't understand what service I was requesting. 2. Then after the fact saying he called me, but I didn't call him back, which I can prove I did, by my phone records and time I was on the phone with the Rockwall Ford Service Dept. after I dropped off my vehicle. I then discussed the flush procedure with the service manager, and how I don’t agree that it accomplishes what it accomplishes. He did show me the procedure, which I still don't agree with. There is several documented issues with using transmission flush machines at garages that can cause issues down the road...i.e left over incorrect trans fluid in the machine which then gets put in the car causing issues down the road, or don’t get the transmission up to temp (which only flushes the trans cooler), etc.., with several others. Which your Service Manager says is what happened, which I don’t believe based on the integrity issues I have already experienced with "your" Service Advisor. So after the discussion with the Service Manager I was so furious that I left. I promise to "NEVER" be back. Which the funny part is, that I bought my Fusion from Rockwall Ford , and had all of my vehicle serviced at Rockwall Ford. Because you see, I am a Ford Family guy. ALL of my vehicle are Ford as my family has a long history working for Ford, but that’s besides the point. But what literally pisses me off is that a service was performed that; 1. I didn't request (Flush instead of the drain and fill) 2. Nor did I authorize the Flush, your Service Advisor without confirmation, on which service I requested, because he apparently doesn’t understand the difference in the two. 3. I walked out, paying for a service that I didn’t request in the end. 4. So because of paying $165 for a service I didn't authorize, I will no longer purchase or service my 3 Ford's (Fusion,Taurus,F-150) with Rockwall Ford. And what pisses me off even more is for your Service Advisor lied to my face, and I caught him in the lie, and just not fess up and say I made a mistake. Or how about get confirmation, before authorizing the work, which he must of because he made a phone call to me, after I dropped it off. But, he continued to deny it till the end, and say he miss understood me. Because in the end, I'm the one that gets screwed with the service I didn't want/authorize but actually ended up paying for it. Wouldn't that be like coming in for a flat tire, and walking out with a new car that I didn't agree too, when you specifically ask just to have the tire fixed? So please explain to me, what you would of done differently.... So feel free to call me, but it better not be a Service Manager or Advisor, I have already been down that road and we can discuss this service call in more detail. Sincerely, D.T. More

Our 2013 F150 experienced an A/C failure. Just as warm weather hit us, our truck's A/C failed. Rockwall Ford had the problem diagnosed the first day, and completely rebuilt the second day. T Just as warm weather hit us, our truck's A/C failed. Rockwall Ford had the problem diagnosed the first day, and completely rebuilt the second day. That was great service! Now our trip can proceed as planned! Thanks! More

Poor service, apathetic Not sure how much space is available here. Here is a summary of my experience with the service department at Rockwall Ford. I have a 2017 Mustang GT t Not sure how much space is available here. Here is a summary of my experience with the service department at Rockwall Ford. I have a 2017 Mustang GT that I purchased from an out of state dealer. It was delivered by transport. I received it mid Feb 2018. The front plate bracket was damaged during the transport. There was a scratch in the window tint, and what I was told was a defect in the paint on the rear bumper from the manufacturer. I contacted the selling dealer and they set up an appointment for me at Rockwall Ford since I live in Rockwall. The selling dealer paid forthe plate bracket and tint repairs. The bumper paint issue was handled under factory warranty. When I picked up the car, there was a huge door ding on the passenger door. I immediately gave it back to them. They kept it for a week to make that repair. This was all with less than 200 miles on the car. At about 900 miles, I noticed a spot of oil on the driveway. Took it in to the service department. Kept it 2 days. Said the transmission speed sensor o-ring was leaking. They repaired that. Noticed a big black scuff mark on the passenger fender when I got home. I buffed it out myself. The black mark came off but there are still 2 small areas of damage left behind. Within the same week, less than 100 miles later, another leak in the same area. When I took it back I expressed my concerns about the previous damage done to the car and the repair issues not being corrected. The service writer responded with " I cant babysit them all day". It took all I could muster not to punch him in the face. I left my car again. No update for 2 days. I call and he states he was about to call me. He is waiting on the keys and it should be ready to pick up by close. At the last minute, he calls and says they are sealing some areas up with sealant and want to let it dry overnight. All of that joy brings me to today. I am told the car is ready. I show up. Sign the paperwork stating what they repaired. Stated they test drove the vehicle, brought it back and checked for leaks and all was good. They pull the car up and the first thing I do is walk around it to look for damage considering it had been damaged 2 times before. No noticeable damage but there were greasy black handprints all over the passenger fender. I walked back inside and told a service writer. He apologized and within a couple minutes he came out with a rag and wiped it off. I get in and drive about 100 feet, still in the parking lot mind you, and notice the clutch pedal is only about 3" off the floor. No travel in it at all. I turn around and drive it back to the service drive. I grab the first service writer I see and explain whats going on. He agrees that something is wrong. He states that unfortunately all the techs had left for the day so they will have to keep it again. Mind you, there was no clutch problem when I brought the car in for the transmission leak the 1st or 2nd time. I paid 40K for this Mustang with a Roush supercharger on it and within 1000 miles they have damaged it twice, "repaired" it twice, and still have it. I am afraid to look under it and see what this sealant job looks like. When I get it back this time, assuming it works and is not damaged again, I am taking it to get an exhaust system installed and will be inspecting the underneath. I will be posting this same information on Ford's website and Google. More

Great buying experience Thank you Zach Brian and Chase for doing a turn key job in buying my pre-owned ford. Was a great buying experience. We will return for our next ford Thank you Zach Brian and Chase for doing a turn key job in buying my pre-owned ford. Was a great buying experience. We will return for our next ford. More

Excellent They went over and above what was expected to make sure I was in the vehicle that I wanted. Great service. Will probably buy my next car from this dea They went over and above what was expected to make sure I was in the vehicle that I wanted. Great service. Will probably buy my next car from this dealership More

Very helpful and friendly Great staff all the way thru. Would definitely refer friends. The gm Jeff and finance guy joe are awesome. Hunter the salesman was extremely helpful. Great staff all the way thru. Would definitely refer friends. The gm Jeff and finance guy joe are awesome. Hunter the salesman was extremely helpful. More

Nowhere else to shop We were allowed to walk around & look without any pressure from anyone. When we had questions, a salesperson was near & took it from there straight to We were allowed to walk around & look without any pressure from anyone. When we had questions, a salesperson was near & took it from there straight to closing the deal. More

Pre-owned F150 truck We had an amazing experience buying a pre-owned F150 for my grandson from the moment we walked in the door. All of the employees were friendly and co We had an amazing experience buying a pre-owned F150 for my grandson from the moment we walked in the door. All of the employees were friendly and courteous. I will start using them to service my own F150 and will definitely use them for any future new vehicle. Thank you Rockwall Ford! More

Great people They were very polite and helpful. It took a little work but we worked out a great price. Finance was great explaining warranty options and going thro They were very polite and helpful. It took a little work but we worked out a great price. Finance was great explaining warranty options and going through the process. More