Rockwall Ford

Service for Oil Change Raul is a very professional and courteous service advisor. He is very pleasant to go to for our service needs. I give him 5 stars. Also, the de Raul is a very professional and courteous service advisor. He is very pleasant to go to for our service needs. I give him 5 stars. Also, the dealership is a great place to have our vehicles serviced. Thank you. Sherry More

Great Experience Our salesman (Earnest) was great! He greeted us warmly and was eager to help us,. We wanted to look at the Ford Edge fully loaded. He had one in stoc Our salesman (Earnest) was great! He greeted us warmly and was eager to help us,. We wanted to look at the Ford Edge fully loaded. He had one in stock and pulled it up for us to look at. He then let us take a drive. It handled great! We decided to see what our 2011 Edge was worth. They gave us a good price. So we decided to buy it. It took a little while to get all the paperwork together, but not to long! Earnest was right there along the way! I believe we have found our Ford dealership that we will use in the future! More

What A Surprise! This was the best possible place I could have chosen to take my vehicle. From start to finish they made sure I was properly taken care of. They even d This was the best possible place I could have chosen to take my vehicle. From start to finish they made sure I was properly taken care of. They even drove 4 hours away to get the part needed for my car when none of the local dealers would sell it to them. Mark, my service advisor went above and beyond for me. This will be my go to from now on. More

Oil/filter/tire rotation/25 point check Rockwall Ford did my service in a timely manner & I would recommend their service dept. My service guy, Anthony, was very helpful and he made sure th Rockwall Ford did my service in a timely manner & I would recommend their service dept. My service guy, Anthony, was very helpful and he made sure that I was satisfied. More

My sons 2015 Focus Service Rep Bobby was Great, called frequently with updates and always returned my calls promptly if he did not pick up as I was calling. The bigger Service Rep Bobby was Great, called frequently with updates and always returned my calls promptly if he did not pick up as I was calling. The bigger concern is why a 2015 with 80K miles would need a new engine and the aftermarket warranty that was sold with the car (through a different dealership) didn't cover a thing. Apparently a timing belt slipping in an interference motor is a maintenance item?? Should have bought the car from them to begin with! More

Amazing dealership!!!!!!! My sales rep Cody was the absolute best! Will definitely be going back to Rockwall Ford for the next vehicle and will be telling all my friends and fa My sales rep Cody was the absolute best! Will definitely be going back to Rockwall Ford for the next vehicle and will be telling all my friends and family to go see Cody at Rockwall Ford! More

Customer Service was AMAZING!! This was the place to shop AND buy! Thank you so much John! John Bowers was amazing from start to finish. He has AMAZING customer service! I wil This was the place to shop AND buy! Thank you so much John! John Bowers was amazing from start to finish. He has AMAZING customer service! I will use him again - and my husband was impressed as well :) The dealership is super clean and comfortable - they have a sonic ice machine, filtered water, coffee dispenser (did multiple things). Comfortable leather chairs. Friendly staff and clean bathrooms! The buying process was quite easy - was not a lot of back and forth - and the financing seemed to be a breeze! Chase did a great job explaining everything and making me feel comfortable through the process. I will gladly send people i know to Rockwall Ford. When it is time for a new vehicle they will be my first stop! More

Great service tech, but 3 hours for oil change??? Oil change should not take 3 hours. Would not leave car because it is always about 6:00 in the evening when they want me to pick up, therefore, I wait Oil change should not take 3 hours. Would not leave car because it is always about 6:00 in the evening when they want me to pick up, therefore, I wait. More

Great experience We had a great experience yesterday at Rockwall Ford. Our service advisor was Jaclyn and she was great. She kept us informed of w We had a great experience yesterday at Rockwall Ford. Our service advisor was Jaclyn and she was great. She kept us informed of what was happening with our vehicle and asked was there anything that she could do for us. She deserves a 5 star rating. More

Poor management Sales guy had an attitude and didn’t know much about the truck. Manager both time that went to the table had something in his mouth and could even sp Sales guy had an attitude and didn’t know much about the truck. Manager both time that went to the table had something in his mouth and could even speak.almoat spitting out the food he had in his mouth. And after I purchased the vehicle I called the dealership to ask about 3rd road head set talked to manger and wouldn’t even say anything all he said was there’s nothing I can do and hung up the phone. Very poor management would not recommend to buy at Rockwall Ford. More