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Rockwall Ford

Rockwall, TX

4.7
1,270 Reviews

990 E I-30

Rockwall, TX

75087

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Showing 1,270 reviews

February 02, 2020

Very polite, friendly and he made sure to keep me updated on my car as it was being serviced. I was gonna get the shuttle home but they had my car ready before I had to do that, best visit yet. More

by Jerriehamill
Recommend Dealer
Yes
Employees Worked With
Anthony Moses
Feb 24, 2020 -

Rockwall Ford responded

Thank you for your kind words for our staff, we appreciate it!

January 31, 2020

Fast service . Good service in booking it as well. All tens from start to finish with questions asked and answered. Will return again for service More

by Vickie5017
Recommend Dealer
Yes
Employees Worked With
Mark. Calloway
Feb 24, 2020 -

Rockwall Ford responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

January 29, 2020

Good experience at Rockwall Ford, as usual As usual, this dealership took care of my car while I sat in comfort. I am not one to give out compliments excessively, but the words I chose were tru More

by hanyo007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby
Feb 24, 2020 -

Rockwall Ford responded

Thank you for being our customer, we appreciate your kind words!

January 28, 2020

In for oil change. Had to return because splash guard was not re-installed back correctly. And I have to write more words even though I don’t want to. More

by Eagle68
Recommend Dealer
No
Employees Worked With
N/A
Feb 28, 2020 -

Rockwall Ford responded

Hello Eagle68, Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Best, Jeff Hicks General Manager jhicks@rockwallford.com

January 24, 2020

Excellent service and friendly service support. i would reccomend them to friends. they had to order part and alerted me upon arrival and scheduled the service and ha More

by crden123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather
Feb 24, 2020 -

Rockwall Ford responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

January 24, 2020

Awesome service! See Mr Callaway for great attention. To detail and consistent communication! I've been to other dealerships where I wait forever. They got me right in! More

by RFrye
Recommend Dealer
Yes
Employees Worked With
Mr Callaway
Feb 24, 2020 -

Rockwall Ford responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

January 17, 2020

First Time In, Won't Be the Last Just moved toTexas and this was my local Ford dealership. I prefer taking my truck in for service at the dealerships so I know the right products are More

by BH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle
Feb 24, 2020 -

Rockwall Ford responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

January 14, 2020

Replace passenger side exterior mirror. Davis was a very courteous and attentive rep for Rockwall Ford dealership service dept. My repair was done in a timely manner and everything works we More

by kirby29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Davis
Feb 24, 2020 -

Rockwall Ford responded

Thank you for your kind words for our staff, we appreciate it!

January 08, 2020

Keith was so pleasant, personable and very attentive. He touched base daily to keep me informed with my truck’s status. I will request him as my advisor with future visits. More

by Mindy
Recommend Dealer
Yes
Employees Worked With
Keith
Feb 24, 2020 -

Rockwall Ford responded

Thank you for your kind words for our staff, we appreciate it!

January 04, 2020

Sales/Finance guys were great. It took two separate visits but we were finally able to come to an agreement on the truck I wanted. More

by zack.dunnam
Recommend Dealer
Yes
Employees Worked With
Matt Langham, Frank Brown
Feb 24, 2020 -

Rockwall Ford responded

Thank you for being our customer, we appreciate your kind words!

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