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Rockwall Ford

Rockwall, TX

4.7
1,270 Reviews

990 E I-30

Rockwall, TX

75087

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Showing 1,270 reviews

February 10, 2020

I enjoyed my experience Your service was excellent ,I was treated well and your staff were kind when asked if could view some thing different on the tv. Thank you David More

by David Arriaga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Moses
Feb 24, 2020 -

Rockwall Ford responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

February 10, 2020

I was very satisfied with the service and the friendly personnel. They got us in and out as quickly as possible. Thank you Mr Moses. More

by Jackie
Recommend Dealer
Yes
Employees Worked With
Me Moses
Feb 24, 2020 -

Rockwall Ford responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

February 10, 2020

Shop service My service advisor met me when I pulled in to the service department. He kept me updated on the progress of service. Upon completion he explained the More

by Joe Wilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Moses
Feb 24, 2020 -

Rockwall Ford responded

Thank you for your kind words for our staff, we appreciate it!

February 10, 2020

I like Rockwall Ford and have used them for years. They strive for good customer service. Their staff is helpful and friendly. They help me take good care of my vehicle. More

by ddhughes5646
Recommend Dealer
Yes
Employees Worked With
Patricia
Feb 24, 2020 -

Rockwall Ford responded

Thank you for your kind words! We thank you for your continued business and look forward to your next visit!

February 07, 2020

2014 ford focus a good dealership and a good service area. I alway have a good service record. The only thing I don't like is the service I receive on my 2014 ford fo More

by mclaytorwy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mark callaway
Mar 03, 2020 -

Rockwall Ford responded

Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeffrey Hicks General Manager jhicks@rockwallford.com

February 07, 2020

Good service on my Truck but slow to get a Service Rep to help you. I drove up and 3 to 4 Rep looked at me but did not come help and know one was doing anything until their boss had to come and to ask "have More

by Cedreg5
Recommend Dealer
Yes
Employees Worked With
Ron Green and another Rep
Mar 03, 2020 -

Rockwall Ford responded

Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeffrey Hicks General Manager jhicks@rockwallford.com

February 06, 2020

great service and friendly service associates. Service advisor kept me informed on work being done. Service was completed in a timely manner. Easy to get car in and serviced and on time. More

by kerr530
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris Wade service advisor.
Feb 24, 2020 -

Rockwall Ford responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

February 06, 2020

Rockwall Ford got me in quickly and changed my oil and rotated tires. I also had a seatbelt alarm issue that they checked out. That cost $100 which I wasn't too happy about. Hopefully it works now. I have More

by Michaelnt972
Recommend Dealer
Yes
Employees Worked With
Patricia
Feb 24, 2020 -

Rockwall Ford responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

February 03, 2020

Great experience! Matt was great! I had a great experience. They were very nice and answered any and all of my questions. I would definitely recommend this dealershi More

by laneigh.jones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt, Carmelo, Lee
Feb 24, 2020 -

Rockwall Ford responded

Thank you for your kind words for our staff, we appreciate it!

February 03, 2020

I worked with quite a few people and all treated me as if I was their customer. Greatly appreciated their time and the way each one took care of me. Thank you, Jana More

by jms112864
Recommend Dealer
Yes
Employees Worked With
Brycen, Norma, Antwon and Lee
Feb 24, 2020 -

Rockwall Ford responded

Thank you for being our customer, we appreciate your kind words!

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