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Rockwall Ford
Rockwall, TX
1,270 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,270 reviews
May 22, 2020
Car came back filthy. The air smells like vinegar after getting oil change and air filter change Very disappointed in customer service. Was not contacted at all. Car was kept over night because they were getting oil change and air filter change Very disappointed in customer service. Was not contacted at all. Car was kept over night because they were behind and I had to call to find out. More
by Aeyris
Employees Worked With
Service manager
May 22, 2020
Rockwall Ford body shop has been working on my companies vehicles as well as our personal vehicles for over 10 years. They have always done quality work at a competitive price and their customer service is vehicles as well as our personal vehicles for over 10 years. They have always done quality work at a competitive price and their customer service is second to none. I would recommend them to anyone and everyone. More
by Justin
Employees Worked With
Russell Mixon
May 18, 2020
Patricia took care of my transmission work quickly and it was all covered under warranty! They provided a rental for me as well so I could still get around! All around happy with the service! was all covered under warranty! They provided a rental for me as well so I could still get around! All around happy with the service! More
by Wootenalan
Employees Worked With
Patricia
May 11, 2020
Great Customer Service Bobby helped me with my auto purchase, being patient and very helpful and he wasn't pushy at all. Highly recommend for great customer service. Bobby helped me with my auto purchase, being patient and very helpful and he wasn't pushy at all. Highly recommend for great customer service. More
by Rosie H
Employees Worked With
Bobby Sanchez
May 05, 2020
I have used the service department here several times. From a simple oil change to significant engine work, the work and communication have been beyond my expectations. From a simple oil change to significant engine work, the work and communication have been beyond my expectations. More
by RFrye
Employees Worked With
Mr Callaway
May 04, 2020
The team here is amazing. I shopped online and did almost all my paperwork that way as well. They were able to get me an amazing car quickly and exactly where I wanted my payments. John Bowers was an AMAZING all my paperwork that way as well. They were able to get me an amazing car quickly and exactly where I wanted my payments. John Bowers was an AMAZING salesman, the process was so easy. I only spent about 2 hours in the dealership, he had everything ready to go. More
by BMorgan
Employees Worked With
John Bowers
May 04, 2020
Like buying from your Next Door Neighbor - Great People This was our very first experience with Rockwall Ford. We purchased a new F150 XLT last week, April 27th. Right at the beginning of the sales proce This was our very first experience with Rockwall Ford. We purchased a new F150 XLT last week, April 27th. Right at the beginning of the sales process, we told our salesperson Matthew Hubbs and his Sales Manager Rob, that we didn't want to spend all day there. We told them that we wanted our trade appraisal completed and wanted to test drive a couple different version of the F-Series pickups. Matthew and his sales manager Rob did EXACTLY WHAT WE ASKED! If you want to do business the way YOU WANT TO DO BUSINESS, and, if you want to work with people that treat you like you are their FRIENDS AND FAMILY, then GO TO ROCKWALL FORD.!!!! This is a great place.... Love these people. More
by Georgia Munson
Employees Worked With
Matthew Hubbs
May 04, 2020
great service and friendly service associates. Scheduled appointment for my 50,000 maintenance inspection and maintenance was completed on the appropriate time as designated by my service rep. All Scheduled appointment for my 50,000 maintenance inspection and maintenance was completed on the appropriate time as designated by my service rep. All questions were answered by my service rep. More
by kerr530
Employees Worked With
Keith Monnette
May 03, 2020
Dealership doesn't stay true to deal, adds on extra hidden fees then disrespects buyer! Be aware of VIT- vehicle inventory tax. Now the name alone makes you wonder why you would have to pay for "inv hidden fees then disrespects buyer! Be aware of VIT- vehicle inventory tax. Now the name alone makes you wonder why you would have to pay for "inventory" tax as the buyer, well you shouldn't. Its a tax that they are trying to get the consumer to pay for when in reality it isnt a tax that should be paid on the buyers end. Do your research!! When you make a deal for price of vehicle plus tax, license, and doc fee and end up with other misc fees. Also, a certification isn't $1495 for a certified used vehicle. Pay attention people!! They are a scam and disrespectful. The salesman, Zoltan, will inform you; "you can afford it, you just don't want to pay". All they care about is money, trying to suck every penny out of you and making you believe its a good deal. More
by eric_yzfr6
Employees Worked With
Zoltan Bango
April 30, 2020
Service Rockwall Ford picked up my F250 for service and a recall fix. I was very pleased with how it was handled. I was kept informed of what needed to be do Rockwall Ford picked up my F250 for service and a recall fix. I was very pleased with how it was handled. I was kept informed of what needed to be done and how the repair was going. More
by kingramage
Employees Worked With
Ron Green
