Rockwall Ford

Recall Service The overall service from scheduling an appointment to taking care of the recall was good. I appreciate the service department putting in plastic over The overall service from scheduling an appointment to taking care of the recall was good. I appreciate the service department putting in plastic over the seats and paper floor mats, but suggest removing them upon me picking up my vehicle. More

I have to much to say and most of it is not good. How ever one good salesman name Terrance was a big help. The sale manager was awful!! I went through xxxx getting this truck right and four other folks s ever one good salesman name Terrance was a big help. The sale manager was awful!! I went through xxxx getting this truck right and four other folks said they would never use T More

Not very happy with the service I received not just one weekend but two weekends in a row I had very poor customer service there.. except for the one person that help me get my truck . weekend but two weekends in a row I had very poor customer service there.. except for the one person that help me get my truck . More

$600 for labor to replace heater hoses. I DO NOT recommend Rockwall Ford Service Center . I will not be going back. I should have read the other reviews before I took my truck there. recommend Rockwall Ford Service Center . I will not be going back. I should have read the other reviews before I took my truck there. More

Brought car in for air valve recall and change belts. Decided to change coolant and service (flush and fill) transmission. Buddy was professional and informed me of status several times during visit. Ver Decided to change coolant and service (flush and fill) transmission. Buddy was professional and informed me of status several times during visit. Very professional. I would recommend the dealer. More

Good experience Quick check in. Stayed in comfortable waiting area while my vehicle was serviced. Even though I showed up much earlier than my appointment time, the Quick check in. Stayed in comfortable waiting area while my vehicle was serviced. Even though I showed up much earlier than my appointment time, they worked me in and finished promptly. Cost of service was reasonable, and was an overall good experience. More

I had narrowed my choice to two Expeditions . He brought both cars out and parked them side by side. He then went over all the features of each one. We discussed the differences and took a test drive. Every both cars out and parked them side by side. He then went over all the features of each one. We discussed the differences and took a test drive. Everything went smooth. More

My sales rep., Zoltan and I were meant to meet...again OMG, We are soooo HAPPY!!! 5 Stars is not enough stars to describe our experience with Rockwall Ford and the purchase of our 2015 Ford Expedition King OMG, We are soooo HAPPY!!! 5 Stars is not enough stars to describe our experience with Rockwall Ford and the purchase of our 2015 Ford Expedition King Ranch 4WD. I had been looking for a used vehicle on-line for about 4 months and the Rockwall Ford listing on CarsGuru caught my eye for several reasons. It had many great pictures of the vehicle, inside and outside, close up and away. The description was very, very detailed and accurate. I really felt like I knew about Rockwall Ford, the Ford vehicle, financing and with the assistance of my on-line representative, Norma arranging and re-arranging [friendly and timely communications] the same day appointment with times to meet my schedule and with the greatest car sales representative ever, Zoltan Bango showing me the Expedition in a no nonsense, no pressure manner and Adnan with a financing package just for me. I felt totally confident I was making the correct decision for myself and my family. We drove from Granbury to Rockwall Ford which was 2.5 hrs away. Totally worth it! From Rossanne & Carson Day P.S. We found out Zoltan and I had crossed paths at an event in Dallas Texas 3 weeks earlier that had 50,000 attendees and did not know each other or that he even sold cars. Here we were again I am buying my dream car from him. Small, small world. Meant to be. More

Very nice people, excellent communication during the process of repairing my car. They get it done on 2 days which I think was very fast process of repairing my car. They get it done on 2 days which I think was very fast More

Thank you John Bowers for making my vehicle purchase a great experience. Very professional and knowledgeable. Grady in Finance was awesome and answered all my questions. No Hassle. Everyone here had a gre great experience. Very professional and knowledgeable. Grady in Finance was awesome and answered all my questions. No Hassle. Everyone here had a great attitude. I will definitely be back for my next vehicle. More