Rockwall Chrysler Jeep Dodge RAM

Durango R/T purchase Internet Sales Manager Jason Burns was great. He brought up the vehicle we had inquired about and had us look it over. We then went to his office to g Internet Sales Manager Jason Burns was great. He brought up the vehicle we had inquired about and had us look it over. We then went to his office to get the process started. Very streamlined. Took about 2 hours start to finish. Would definitely recommend working with Jason if you are searching for a vehicle online. Keep up the great work Jason. Lee Irwin Forney,Tx More

Good courteous Service technician was very knowledgeable and finished my sooner than expected The dealership was clean and accessible to interstate The courtesy v Service technician was very knowledgeable and finished my sooner than expected The dealership was clean and accessible to interstate The courtesy vehicle driver was so professional!! More

dismayed I have little confidence in this service department at the moment, The service advisers (Ron and friends) are spot on, I have Zero complaints about ho I have little confidence in this service department at the moment, The service advisers (Ron and friends) are spot on, I have Zero complaints about how I was treated. I am not happy that 1 of my concerns was not looked at, but what happens in that garage is much more concerning and makes the missed concern even worse for me. I take my vehicle to somewhere for service, most of the time for mechanical service concerns, that creates an expectation where the end result mechanically, must meet minimum standards; this is what is most important to me. You can be as nice as you possibly can be to me, but if the automotive service that takes place in the garage is lack luster, then I will have to stop coming there out of pure worry alone. I took my vehicle for a number of concerns, this was a warranty visit for me, allow to be specific about my end result; one of my concerns was not documented what so ever (Possible problem with the radio), so as it ends up, that concern was never addressed or even looked at, another concern was a bad vibration at 80 mph, this was not realistically taken care of professionally. I get my truck back and the vibration is gone, but now it pulls hard to the left (from 1 issue to the next). There was no pull to the left when I dropped the truck off. 2 weeks before hand, I test drove this truck on a test drive, it pulled to the right, but they corrected that, they said it was corrected with an alignment. I subsequently bought this truck from them. So after this 1st visit to their service center for warranty service, which took 5 days because they did not have some of the parts in inventory. The invoice states that they rotated the tires and balanced them too (to fix the vibration). Why not test drive the vehicle afterwards, knowing there was a complaint concerning safe handling? I just cannot understand completely missing a concern I have about the radio and furthermore not doing a test drive after making changes or improvements to the wheels or tires, changes that would affect safe handling. More

Awesome Service Fast and Friendly. Promptly diagnosed & repaired my 2010 Dodge Journey. It was a bearing and the alternator going out. John Robles you made my first Fast and Friendly. Promptly diagnosed & repaired my 2010 Dodge Journey. It was a bearing and the alternator going out. John Robles you made my first experience great. I'll be back for sure and the service department even fixed a recall. Thank you All! Coette Rogers More

I purchased my Dodge Dart from Rockwall Dodge - excellent Excellent service I have been pleased with their efficient service of my vehicle. I usually wait for my vehicle, but this time I had to leave the key Excellent service I have been pleased with their efficient service of my vehicle. I usually wait for my vehicle, but this time I had to leave the keys in the night drop. I was concerned about doing this, but it was no problem at all. More

Rockwall Dodge becoming the CHAMPS! The back story... After purchasing a new vehicle from Dallas Dodge my check engine light came on TWICE before reaching 1,000 miles. I had a HORRIBLE e The back story... After purchasing a new vehicle from Dallas Dodge my check engine light came on TWICE before reaching 1,000 miles. I had a HORRIBLE experience while attempting to have my new car serviced at Dallas Dodge. I left without my car being fixed or even looked at in a two hour time frame during my scheduled appointment. I decided to try my luck at Rockwall Dodge. I scheduled an appointment, arrived on time, and was given honesty from the start. My service advisor made sure to update me during the diagnostic and after when checking on availability on parts. I ended up having to leave with a rental and pick up my vehicle two days later. I am a satisfied customer. I appreciate the honesty, communication, and excellent customer service I received at Rockwall Dodge. More

Dodge Citadel suspension noises Brian Osborn took the extra time to diagnose and direct the repair of an unusual suspension noise. Am very happy with Rockwall Dodge service. While c Brian Osborn took the extra time to diagnose and direct the repair of an unusual suspension noise. Am very happy with Rockwall Dodge service. While car repair or just a simple oil change can sometimes be difficult, they go out of their way to please. Steve Robbins More

Always a hassle Rockwall dodge service department always provides a hassle with their service. I went in with a $15 oil change coupon that they sent to my house and Rockwall dodge service department always provides a hassle with their service. I went in with a $15 oil change coupon that they sent to my house and they fought me to honor. They said that coupon is for conventional oil, which we don't offer. I explained how that was pretty tricky to send out coupons for stuff you don't offer. They said we don't send those out, even though their name is on it. They eventually gave me the price, but it is a shame they choose to ruin the experience. I experienced very similar issues with the parts department and a Costco voucher. More

Selling Jeep with Unsafe Spare Tire Doug Hogue is working with us to get a safe spare tire on my daughter's Jeep. It's ashame that an unsafe spare tire was put on this Jeep to begin w Doug Hogue is working with us to get a safe spare tire on my daughter's Jeep. It's ashame that an unsafe spare tire was put on this Jeep to begin with. More

Transmission trouble Ron Martin was outstanding with communication and making sure the car service was done right...thanks, Ron! The car was repaired and even washed/vacuu Ron Martin was outstanding with communication and making sure the car service was done right...thanks, Ron! The car was repaired and even washed/vacuumed! More