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Rockland Nissan
Blauvelt, NY
571 Reviews
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571 Reviews of Rockland Nissan
March 23, 2024
What a great experience from start to finish with our sales representative Tim Colmey. We couldn’t be more thankful for your excellent customer service skills and your attention to detail. 100% Excellent sales representative Tim Colmey. We couldn’t be more thankful for your excellent customer service skills and your attention to detail. 100% Excellent service all around from sales managers David and Bader and let’s not forget our professional finance manager Kenny! Thank you to a great team! 😊 More
by simone morejon
Employees Worked With
Tom Colmey and Kenneth Blair
March 01, 2024
Love the way they make you feel welcome between the manager and the finance guy to Miguel who helped me and explain every single step and options that I have. He made sure I was happy and work around manager and the finance guy to Miguel who helped me and explain every single step and options that I have. He made sure I was happy and work around my budget. They have plans to do the payment either biweekly or monthly. This is the 2 car I get with Nissan and Miguel has been amazing all the way thru both times.He goes above and beyond for every customer that is there… More
by Paotika09
Employees Worked With
Daniel Negron, Miguel Rodriguez, Tim Durkin
February 19, 2024
Derrick was great and thoroughly explained everything when I called over the phone initially. We then made a deal and it was everything that was discussed without any changes truly a great experience! when I called over the phone initially. We then made a deal and it was everything that was discussed without any changes truly a great experience! More
by sitdog708
Employees Worked With
Kenny Blair
October 29, 2023
Aaron Meier was excellent and a true professional. He spent hours working with us, listening to our needs, preferences and concerns, and offering different vehicle and pricing options. We test drove t He spent hours working with us, listening to our needs, preferences and concerns, and offering different vehicle and pricing options. We test drove two different vehicles while there. He was very patient, informative and helpful; at no point did we feel rushed or that he was just trying to close the deal. He took the time to get to know my husband and I and learn about our needs. He worked with us with pricing and I feel that we came to a very fair deal, which is difficult in this economy. I would highly recommend Aaron Meier. More
by Kelly H
Employees Worked With
Aaron Meier
August 01, 2023
I least my first pick truck ever, at age 52, from Aaron Meier at Rockland Nissan, and I have nothing but positive things to say about both Aaron and the dealership… As well as Shelby, in Internet sales. Sh Meier at Rockland Nissan, and I have nothing but positive things to say about both Aaron and the dealership… As well as Shelby, in Internet sales. Shelby got me in the door even though I had already been working with another dealership, and Aaron sealed the deal. I ended up behind the wheel of much higher level a vehicle then I thought I would be able to. I will always be grateful for this! Best car leasing experience ever, for me. Thank you! More
by jbais
Employees Worked With
Aaron Meier, Shelby
June 25, 2023
The Regional Manager David is EMOTIONALLY UNSTABLE. I went to Rockland Nissan on June 10th to assist my sister with getting a car. We Stayed there for several hours and wanted to go home to discuss the I went to Rockland Nissan on June 10th to assist my sister with getting a car. We Stayed there for several hours and wanted to go home to discuss the numbers. The regional manager got ANGRY and came to our car as we were leaving and said since you’re not doing the sale today i need all the papers ( car fax/ papers she signed with her info on it) and began snatching them out my sister’s hands before she could even give it to him. We asked for the keys to my sister’s car ( for the second time) and he said it was inside however my sister has a press to start car and when she pressed it it came on which means the key is in or near the car. Things started getting weird like he was trying to force us to stay so I decide to go in and get the keys instead. from the front door I heard him repeatedly yelling “ THEY ARE NOT WORTH THE SALE” over and over talking to the sales reps but there were customers in the store that could hear him and myself. I walked over and said “ I’m here now you can stop talking about me and give me my keys to leave”. I am not exaggerating when I say he got in my face and yelled “ you are not worth the sale“ several time while dangling my keys. I told him to go on vacation !!! As I was walking out the rude lady at the front desk said something and I told her to go on vacation as well. Yes I yelled I was humiliated in front of the whole store. he thinks he’s untouchable because he’s the regional manager and the only person above him is the owner and I can’t get in contact with the owner unless I go through him!!! Watch my tiktok video for the full rundown @favoritebrownskinn . Disgusting More
by Rose G
Employees Worked With
David
December 16, 2022
My family has purchased half a dozen cars here over the last 20 or so years, and Rockland Nissan used to be our "Go To" place of vehicle business. We even made referrals there too. I guess there's been last 20 or so years, and Rockland Nissan used to be our "Go To" place of vehicle business. We even made referrals there too. I guess there's been turnover there, as the performance of the current Management, Sales, and Service Staff are no longer concerned with customer satisfaction at ANY level. Now I CONTINUE to be disappointed by the Staff & Service at Rockland Nissan in Blauvelt, NY. I sight the following issues for your consideration: July,2018: Purchased Nissan Sentra "Stock" standard vehicle; "Fair Price" with relatively little hassle. VERY HAPPY AND SATISFIED. SUMMER-FALL 2019: Received recall notice for "anti-collision sensor". Attempted to make appointment SEVERAL TIMES, was told they had no parts in stock to accomplish the recall. Finally received call back several MONTHS later after several follow-up calls, and brought vehicle in quickly as soon the part became available due to the nature of "safety factors" as this could result in "RANDOM vehicle braking suddenly and for no reason....." They estimated 1 day repair. I received loner car model just in case which was so old it did not have Bluetooth for phone pairing, and had THE SAME RECALL ISSUE WITH ITS COLLISION SENSOR! My "1 day" repair took 4 days... they informed me It took so long because "they had to cannibalize the part from a existing NEW stock vehicle as they still didn't have part on hand". 3 DAYS after getting MY REPAIRED vehicle back, the dashboard indicated replacement part they "cannibalized" WAS ALSO FAULTY. Had to return a second time approximately 1 month later to have THE SAME RECALL PERFORMED again. No loaner vehicle was available so this time I had to WAIT over 2 HOURS, even as they had the replacement part in stock... JUNE, 2021: Decided to exercise the buyout option on my lease terminating JULY 2021 for same Nissan Sentra. THE LEASE WAS NOT UP FOR A MONTH, BUT THE SALES REPRESENTATIVE INSISTED I PUT A $100 DEPOSIT DOWN ON A CAR I ALREADY HAD AND WAS LEASING!! HE REFUSED TO PROCESS ANY PAPERWORK, INSISTING "THIS WAS REQUIRED TO PROCESS THE PAPERWORK AND REFUSED TO MOVE FORWARD UNLESS I GAVE SAID DEPOSIT (and I had my own financing already approved)!!! Made several complaints to management after it took over 24 hours to process the sale. After 4 calls and several online comments complaining about this activity and representative I received apologies from the management staff, but last I checked that Sales Representative was still employed there. Since when do you have to put $100 deposit down on a vehicle you legally still have on lease to purchase?? What am I going to do, skip town? 12/08/2022: Made appointment and brought vehicle in for another safety recall. This time it was for the replacement of a "defective brake-light actuator switch" . This recall concerned "grease potentially disrupting the activation of the brake lights on the vehicle rendering them inoperable in some cases" (No brake lights when braking). This condition could also "prevent the ability to start the car" (as the brake pedal needs to sense being depressed in order to start with the push button feature). On this occasion I chose to drop the vehicle off and pick it up as I did not desire having to wait their estimated 2 1/2 hours on site. 4 hours later I received a call to pick up the vehicle. During this recall visit I ALSO mentioned the issue of "Anti-collision malfunction indicator" continued to illuminate every time it rained. I COMPLAINED THAT THIS RECALL HAD SUPPOSEDLY BEEN FIXED TWICE PREVIOUSLY. I was informed that "a ghost radar signature" can occur during the rain which could set off this malfunction indication on the dash, and that it was a "KNOWN ISSUE" with the vehicle. To resolve it they suggested I stop the vehicle, shut it off, and restart it. BRILLIANT!! (They did not offer to replace / troubleshoot/repair this situation.) I don't drive on the freeway daily as I used to, but when I do I use cruise control. This vehicle only has 17,600 miles on it. I had used the cruise control 2-3 days before I had dropped my vehicle off for the recall, and it had worked just as it always has without issue. 5 days after getting my car back I made a trip involving highway travel I and attempted to use my cruise control, but much to my surprise it would not engage in cruise mode, I was suspect considering this occurred right after my recall repair. I did a little research into this problem and why this might happen, and as it turns out there is a "Cruise-Control" disengage switch located either adjacent to the recently RECALLED BRAKE-SWITCH, or on some models is incorporated into the BRAKE-SWITCH which was changed during the recall the week previous. I called the service department and informed them of the malfunction. The representative I reached stated "It's most likely a coincidence as the break switch recall has nothing to do with the cruise control on the vehicle". I firmly informed the individual that I conducted research into the situation and that information was incorrect; In fact it was common for people replacing the brake switch to experience problems with cruise control because the "Cruise-Control Disengage Switch" is literally right next to (or part of the same) switch and mis-alignment or incorrect adjustment can cause this exact problem. I made an appointment to have this issue repaired, and inform them that I would not pay for the repairs and simply couldn't afford it, and I was adamant and pointed out it was functioning perfectly the days before I dropped off the vehicle for the recall and replacement of the brake switch. My appointment is scheduled for this afternoon, and I will update this post with the results. More
by aj.lebeau
Employees Worked With
Advisor:Justin Stephanidis, subsequent info not given
May 13, 2022
Spoke with Shelby from internet dept. She set me up with a test drive and asked her if vehicle was still available because I was driving 80 miles one way to purchase. Get there and vehic She set me up with a test drive and asked her if vehicle was still available because I was driving 80 miles one way to purchase. Get there and vehicle was sold. No courtesy call nothing. Tried to call back and could not get anyone to answer my questions and managers would not take phone calls. Very poor place to do business with. Upstairs has no idea what is going on downstairs.John was more interested in eating his bagel than customer satisfaction. This place is clueless when it comes to customer satisfaction. New car stickers say one price and buy price is $5000 more on all of them. This place is charging way over sticker. Buyer beware. More
by Ithaca764
Employees Worked With
Shelby Boettcher, Noreen Hamza
