Rockland Hyundai

I received a mailer about a sale going on at Rockland Hyundai. I didn't think I was ready to purchase yet based on my credit but went anyway. After a few days of going back and forth with the bank, I a Hyundai. I didn't think I was ready to purchase yet based on my credit but went anyway. After a few days of going back and forth with the bank, I am a proud owner of a brand new Sonata. Thanks to German in finance for making it happen. More

I would like to take this time to thank German and I would like to take this time to thank German and Rolando for all that that they did for us. They knew their jobs very well and made the process I would like to take this time to thank German and Rolando for all that that they did for us. They knew their jobs very well and made the process of buying the car as easy as could be. I am most satisfied with their service and would not hesitate to recommend this dealership to family, friends or business associates. Yours Truly Audrey Pomeranz More

I have never had such a care free and relaxing car shopping experience. I am such an indecisive person and Zoran Micevski had so much patience and kindness that I felt at ease. Thank you guys for assi shopping experience. I am such an indecisive person and Zoran Micevski had so much patience and kindness that I felt at ease. Thank you guys for assisting me in such a stressful process. More

car shopping is the equivalent to paying taxes. NO ONE wants to do it. however walking into rockland hyundai changed my mind on the "experience" in the most positive way imaginable. it was my first car an wants to do it. however walking into rockland hyundai changed my mind on the "experience" in the most positive way imaginable. it was my first car and i wanted the process to be as simple and easy as possible. met with my sales person zoran who couldn't have been more patient. he knew exactly what he was talking about and put me at ease (something i never thought would happen through this process). he gently recomended a few cars that may meet my situation and took his time going over each car and explaining different features and functions. we finally came across a sentra that seemed like it was the best fit. after a well versed test drive i determined that this was the car i wanted. from working out the numbers to handing me the keys the whole experience couldn't have been more easy and STRESS free. a huge thank you too zoran and the whole staff at rockland hyundai who made this possible. while i am not putting a time line on my cars retirement when the time arises i will be back to do business again. if you are reading this review do not consider walking into this dealer and not ask for zoran. you couldn't be put in better hands if the owner himself chose someone. you will not regret it. thank you again zoran & rockland hyundai! More

After doing extensive research I had decided to narrow my decision down to a Hyundai Tucson and the Honda CRV. Shopped around at few Honda dealers and when I was content with the final number I decided to go decision down to a Hyundai Tucson and the Honda CRV. Shopped around at few Honda dealers and when I was content with the final number I decided to go and give the Tucson a go. Tried a few local dealers by me and stumbled across Rockland Hyundai. Called to make an appointment and was greeted over the phone by a sales associate named Zoran. Over the phone he was confident that he'd earn my business and talked me into coming into the dealer (mind you the dealer is about 20 miles away with many local dealers closer and more easily accessible). Made my appointment with Zoran and came in. He sat down with me and insisted on showing me the car and having me test drive it as well. I explained that I had driven it already elsewhere and was only concerned about what numbers he could produce. After a few minutes of trying to convince me and I agreed. I am so thankful I did. I thought I had a decent working knowledge of the car from the other sales associates demonstration of the car but Zoran knew exactly what he was talking about and didn't explain it in some mumbo jumbo car talk. Everything he explained was easy to understand and I learned a lot of key features that weren't explained prior. After coming back from the test drive I had already made up my mind that the CRV was out. Now it came down to the numbers. Zoran quickly worked up a proposal with his manager that I considered extremely fair. Needless to say I took delivery of my 2014 Tucson that same day. I will forever recomend Zoran and his dealer to anyone and everyone looking for a vehicle. He represented a whole new level of professionalism that many people in this line of work do not. I am very happy with my purchase from Rockland Hyundai. A million thanks and keep up the good work!!! More

I recently bought a car here and I can't believe how smooth and easy Mr. Bob Zimmer made it. From test drive to financing to delivery. Thanks Rockland Hyundai and Bob Zimmer. Ron P. smooth and easy Mr. Bob Zimmer made it. From test drive to financing to delivery. Thanks Rockland Hyundai and Bob Zimmer. Ron P. More

I spent the weekend shopping for cars we were buying two cars this weekend, we had already purchased/leased our first car from a different dealership and have been with them for 6 years. Mercedes totally di cars this weekend, we had already purchased/leased our first car from a different dealership and have been with them for 6 years. Mercedes totally different buying experience. We were looking for a replacement car that we can run around with and not have a high monthly payment. Rockland Hyundai was our last stop and had heard great things about the SUV. We were greeted as soon as we walked in buy a very friendly salesman; the outside appearance of the dealership leaves a little to be desired, looks grimy, cheap and dirty from the outside- Inside nut a whole lot better. We talked to the sales rep and he was great,took us for a test ride this was all good, it was me and my 10 year old son. The car drove great; we both liked it and then we returned and then came the numbers game. It felt as if how fast can we get your money and they were not going to take us seriously unless I handed them a credit card or cash. Overall we are happy with the car and the staff was friendly but not professional, and the dealership was just dirty. I left there feeling like I had just been screwed and it was not the most enjoyable experience even more so since I had been to 5 other dealerships and had already made a purchase earlier in the day. The overall feeling was that they would truly take as much money as they can possibly get out of you regardless of what the car is worth and these types of actions does not make for an enjoyable car buying experience. So buyer beware!! More

I brought my car in for service and was very pleased with the professionalism of the staff and how helpful they were. I would definately recommend this dealer to any of my friends and family. the professionalism of the staff and how helpful they were. I would definately recommend this dealer to any of my friends and family. More

Very nice experience. Salesperson and Manager were very helpful and willing to make the deal. Also, we got a fair price for our trade-in. They cleaned up the car on time for us to pick up. We are enjoyin helpful and willing to make the deal. Also, we got a fair price for our trade-in. They cleaned up the car on time for us to pick up. We are enjoying our car. In view of the above, we would recommend this Dealership. More

Horrible experiences on multiple occasions, new management means nothing. These horrible experiences started when picking up the used car that was purchased (in 2010). The car had a recall on it management means nothing. These horrible experiences started when picking up the used car that was purchased (in 2010). The car had a recall on it, and the dealer said they would take care of the recall prior to picking up the vehicle. We got there at the time we said we would be picking up the car, the car was all ready to go, but the salesman said that they had not taken care of the recall. Well, a couple of phone calls later they decide they'll take care of the recall while we sit there waiting. And, we sat there waiting for 2+ hours, simply because they didn't do what they promised to do. The car also included a free year of oil changes/tire rotations. Went to drop off the car one morning a few months later, and get a call from the sales associate later on saying that they have no record of the oil changes/tire rotations being included with the car. Lo and behold, the salesman we purchased the car from didn't file the paperwork properly (if at all). And for them to not even have it in the computer in this day and age is absurd. It took multiple phone calls (over multiple hours) before they decided to properly document that oil changes/tire rotations were included for a year, and to actually perform the oil change. While the whole oil change/tire rotation dispute was going on, I decided to give the salesman a call (he had provided his phone number at the time of the sale in case we had any additional problems) to confirm that he had documented that the oil changes/tire rotations were included or to see what he didn't do. He didn't pick up the phone when I called, but I got a call from the salesman a few days later complaining that he left the dealership and that they hadn't paid him for the sales he made and what not. Completely unprofessional, nor do I care! Just goes to show how scummy the dealership and its employees are. Later on, the car had an issue with the timing chain belt. The car was still under warranty, so we brought it in to have that replaced. Had to bring the car in 3 different times because the sales staff kept saying that there was nothing wrong with the belt - Until the 3rd time, when they finally decided to repair it after admitting there was something wrong. ...And then today, with hopes because the dealer is under new management. Made an appointment online because we received another recall letter regarding the passenger side airbag. Called up the service department about an hour before the appointment to make sure that they have the part to do the work. Spoke with a woman in the service department, and explained the situation regarding the recall. She told me that they have the part there and everything is set. Show up an hour later, walk inside, and the sales associate tells me that Hyundai decided that they are no longer performing the recall I came in for. The associate told me that they sent a letter out in the mail, and said I must not have received it yet. Ok, well then why did I call an hour earlier, and somebody in the service department told me that they have the part & everything is set? The associate tells me that he can't do anything and the best he can do is suggest that nobody sit in the passenger seat. Tell the associate that I've never not had an issue with the service department, and he decides to walk out to my car with me. Sits in the car, says that the passenger airbag light is not coming on. Well, the recall states that the light can come on depending on how you sit in the seat. He moves around for 3 seconds, says it isn't coming on, says he can't do anything, tells me to have a good day, and just walks back inside. Obviously angered that they have wasted my time (in addition to which, I came from Westchester so in addition to the gas/bridge toll), I went back in. The male sales associate wasn't there, but the female sales associate was there. She ignored me while she dealt with other customers. When the male sales associate came back, I asked him if they receive all of the online appointment information each morning. He said yes, and I asked him why they didn't call me if they knew they weren't going to be able to perform the work? He got angry at ME and said, "You have an attitude sir, I can't do anything!" I just walked out, and said I would never purchase a vehicle from here again or return to their service department. Called up after returning home and spoke to the service department manager. Explained how crummy their department is - Not calling to tell a customer they can't perform the service (even though they said an hour before the appointment that they had the part & everything was set), the associate getting angry at ME and blowing me off, ignoring me and assisting others etc. Service manager simply kept apologizing, and saying that they were going to deal with those issues & appreciates the feedback. Well, nothing has changed in 5 years, even with new managment. Avoid this dealership at all costs! More