Rockland Hyundai

Scam Artist's Went in to there dealership to talk about purchasing a used vehicle, upon test-driving the vehicle. I went to go get the downpayment which was a cash Went in to there dealership to talk about purchasing a used vehicle, upon test-driving the vehicle. I went to go get the downpayment which was a cash payment. I returned all they seemed interested in before continuing speaking was wether I had the cash in hand. Against my better judgement I handed over my cash. I should have known there was a issue, no other dealer asked me for my down payment prior to finalizing the numbers.When they came back and told me the monthly payment I laughed and then asked for my money back as I had other vehicles to look at which they knew I had . They then played the run around game "give me a few days I'll get it workout for you" . They ran my credit several times as you know that will effect my credit further. They continued to refuse my downpayment back. I got upset and told them that I need my money as promised. They came back with oh we already dropped in the safe and no one is authorized to retrieve it at this time. I stated this was unacceptable as I have other appointment. I did get loud and state that I have other appointment and will need my cash back as I have other appointments. then I said I will wait all night after more run around I used one expletive I want my f...ing cash back as promised. AT THAT MOMENT THE GENERAL SALES MANAGER JUMPED THE COUNTER AND WENT HEAD TO HEAD WITH ME ASKING IF I WANTED TO GO OUTSIDE.(as If we were kids on a playground). THE WHOLE STAFF THEN SURROUNDED US IN A THREATENING MANOR. I HAD TO CALL THE POLICE AS THEY WERE GOING TO ATTACK MY WIFE AND I. WHEN THE POLICE ARRIVED OF COURSE IT'S A CIVIL MATTER AND THERE WASN'T MUCH TO BE DONE.So after all that I will not get my money back till Monday at 10:00 am . In retrospect I should have known better no cards or names were given.I had to request a car fax as the other dealers had offered with no hesitation. SO PLEASE ,PLEASE DON'T BOTHER THEY ARE NOT THERE TO HELP YOU THEY ARE THERE TO HELP THEMSELVES AT WHOM EVERS EXPENSE NECESSARY I WILL NOT RECOMMEND THIS DEALER TO ANYONE they have no ethics or customer concern.BIGGEST ISSUE WAS THEY WANTED TO FIGHT REALLY OVER BUYING A CAR.(CHILDISH AND UNSAFE) More

Wonderful Experience I went car shopping the other day which I absolutely hate doing. Rick Miller was my salesman and I couldn’t have felt more comfortable. He was an exce I went car shopping the other day which I absolutely hate doing. Rick Miller was my salesman and I couldn’t have felt more comfortable. He was an excellent salesman who knew what would best suit my needs. He found me the perfect car with the options I am going to enjoy. I love my new car!!! More

Great Experience As we all know car shopping can be a complete hassle but I had the opportunity to meet Rick Miller who completely changed my outlook on car shopping. As we all know car shopping can be a complete hassle but I had the opportunity to meet Rick Miller who completely changed my outlook on car shopping. He made me feel very comfortable and also made the process very simple and enjoyable. I would like to thank Rick and Rockland Hyundai for making my holiday season a little less stressful. More

Best buying experience ever I came in to get my daughter a new Tucson Rich Miller was professional direct and gave the best price and service I'll be back for my sons car!! I came in to get my daughter a new Tucson Rich Miller was professional direct and gave the best price and service I'll be back for my sons car!! More

After shopping around leased at Rockland Hyundai After 1.5 weeks of browsing several makes, models and dealerships we felt most comfortable closing a lease with Ricky. His approach is calm and strai After 1.5 weeks of browsing several makes, models and dealerships we felt most comfortable closing a lease with Ricky. His approach is calm and straight, gave us time to think on the showroom floor and we were glad to sign. Would give Rock 5 stars but the paperwork takes too long just like every other lease we have done in past 15 years. More

CAUTION!!! Last June, this dealership contacted me to see if I would be interested in ending my current Hyundai lease early to get into a new lease. I was alrea Last June, this dealership contacted me to see if I would be interested in ending my current Hyundai lease early to get into a new lease. I was already over my miles so I figured I would check it out. They basically conned me into a new lease and before I signed off, I made sure to ask if everything was covered as I wanted to insure I would not get any kind of bill from Hyundai Finance. Well, sure enough about a month ago I received a bill for $852 because I ended my lease early!! I followed up with Javier, my original salesperson, who promised to look into it. I finally had to go over there and what a nightmare!! The finance manager, Fausto, finally emerged and let me tell you he is a real piece of you know what. I mean I do not know how these people sleep at night. They basically lied and said there was no way they could have known about this charge which is laughable. I'm quite sure they knew I would get hit with this but failed to mention it. After all, I am sure I am not the first person they conned into this situation. They are especially good at playing good cop, bad cop so beware. These people are crooks, plain and simple. More

Great Experience Kind, courteous, and straight forward. Rockland gave me the bottom line price, as well as the best price, from the very first inquiry over the phone Kind, courteous, and straight forward. Rockland gave me the bottom line price, as well as the best price, from the very first inquiry over the phone with Trish, with absolutely no surprises when I walked in the door. And, it was by far the best price available, after lots of shopping around. Jeff and Fausto were wonderful, especially for my first car buying experience. Couldn't be happier with Rockland Hyundai. More

Best car buying experience ever. I had the pleasure of working with Orlando Clarke yesterday. I wasn't sure as to what direction I was leaning towards debating between a sedan or an S I had the pleasure of working with Orlando Clarke yesterday. I wasn't sure as to what direction I was leaning towards debating between a sedan or an Suv. He was very patient with me and providing me with the best advice possible. Not only did he help me to find the perfect vehicle possible to fit my everyday needs he was also very informative and knowledgeable. I am a very proud Hyundai owner and I will refer all of my friends and family to this dealership. The entire staff from managers to finance is very friendly and so polite. Thank u Orlando u are truly amazing. More

No warranty I buy a brand new car from them and two years later I come back to them with an exhaust leak. they told me I'm not covered. but when I bought the car I buy a brand new car from them and two years later I come back to them with an exhaust leak. they told me I'm not covered. but when I bought the car it was a different story I was covered. one thing I can't stand is a man that can"t keep his word. and there is men there. They lost me as a customer!!!!!!!!!!! More

Good credit or bad credit ask for Carl B After months trying to get approved for a car. Carl B at the dealership was great help, he explained everything and made me feel very comfortable. Str After months trying to get approved for a car. Carl B at the dealership was great help, he explained everything and made me feel very comfortable. Strongly recommend his service 👍🏾 More