Rockland Chrysler Dodge Jeep RAM - Service Center

Great My truck went in for stalling issues that was resolved with a couple of hours. I recieved a phone call to pick up which I did during early morning My truck went in for stalling issues that was resolved with a couple of hours. I recieved a phone call to pick up which I did during early morning hours with no more issues Thank you More

I’m very pleased with the friendly greating; speed with whi. Excellent service.. in and out as advised. Car came back clean and the work was done correctly. And the price was right. I’m very very pleased with th Excellent service.. in and out as advised. Car came back clean and the work was done correctly. And the price was right. I’m very very pleased with the dealership. More

Greatest Service Out There. I cannot stand when car people treat you like the little woman ... you don't need to worry about that here! Friendly, helpful, and fast service is why I cannot stand when car people treat you like the little woman ... you don't need to worry about that here! Friendly, helpful, and fast service is why I come here every time! More

Best Experience EVER!!! Honest, trustworthy and lead with integrity! They treat you like friends and family! Did everything they could to ensure my experience was positive. t Honest, trustworthy and lead with integrity! They treat you like friends and family! Did everything they could to ensure my experience was positive. the 25 min drive is totally worth it! :) More

Best Dealer i have delt with I have several dealers near my home but I rather travel the distance and use rockland Chrysler, im very satisfied with all the service this dealershi I have several dealers near my home but I rather travel the distance and use rockland Chrysler, im very satisfied with all the service this dealerships has done to my vehicle More

Maintenance visit Fine. On time. No issues. Friendly and knowledgeable staff. Kept me updated throughout the process. Waiting area is comfortable. Not much more I can s Fine. On time. No issues. Friendly and knowledgeable staff. Kept me updated throughout the process. Waiting area is comfortable. Not much more I can say. More

Took care care of us I was traveling to visit family. We had car trouble and ended up at Rockland Chrysler. Couldn't have been more happy. Everyone was kind, service was I was traveling to visit family. We had car trouble and ended up at Rockland Chrysler. Couldn't have been more happy. Everyone was kind, service was quick and pricing reasonable. Warren and Gary took great care of us and our vehicle. Would highly recommend. More

Good sales but horrible service department Have 2016 Jeep Grand Cherokee which had a water leak inside the car from blocked sunroof drain( manufacture defect ) . The water also got inside clim Have 2016 Jeep Grand Cherokee which had a water leak inside the car from blocked sunroof drain( manufacture defect ) . The water also got inside climate control vents. Have to take vechicle in twice since they could not fix the problem the first time. During second visit asked service manager Gary Feinberg to replace cabin air filter since it was probably damaged from the leak to which he replied that the filter is fine and does not to be changed at this mileage. Now one year later the foul smell from climate control vents is back so took car in for service again the the third time for the same problem. Now they deodorize climate control system again and replace cabin filter but make you pay for it since the mileage is 20000 now and it's routine maintenance item but should have been replaced the first time around.Trying to resolve this problem with their service manager Gary Feinberg lead nowhere as he is trying to blame you the customer for causing the leak by blocking the draining system with debris. I have owned the cars with sunroofs from different manufactures for years and never had this problem before, as this is clearly a manufacture defect and service department in the face of their manager is trying to cover for it. This is shows how dishonest the service department and instead of fixing the problem the right way the first time they trying to blame the customer. The worst customer service experience at this dealership since Gary Feinberg became service manager. Also owned 2014 Jeep Grand Cherokee before and had very good service experience. Not a customer oriented service department at all which is very disappointing since dealership is convenietly located.Would think twice about going for service to this dealership again and even getting the car from them again More

Worst Service Dept Ever I brought my brand new work vehicle in for service again. This was my first and last time I will use Rocland Dodge. The vehicle sat untouched in the I brought my brand new work vehicle in for service again. This was my first and last time I will use Rocland Dodge. The vehicle sat untouched in the lot for two and a half days and that was with a scheduled appointment. I called numerous times and was transferred to a voicemail where I left messages. I never received a call back. No one ever called with an update. Two days later I finally drove by and the vehicle was in the shop. I called again to find out if they located the issues and I wanted a timeframe of when I could get my truck back. As stated before this is my work vehicle and every day without my vehicle is another day I can't work. Still no call. On the fourth day I drove by and the truck was outside again I stopped and asked if it was finished. I was told it needed to be test driven and then it will be washed and It should be finished at approximately 3:00. Ten minutes later I received a call. The vehicle was ready and I could come pick it up. I returned to the dealership. My truck was in the exact same spot. No test drive no cleaning.The reason I brought the truck in this time was for a severe oil leak and a repeat visit for a continuing issue with the brake light warning indicator. I asked the service tech if anything was resolved with that and he said they found nothing wrong with it. As soon as I drove off the lot the brake light indicator was again illuminated so I returned to the dealership to show him the light. He told me I would need to leave my work vehicle again and at that point I refused. I left the dealership and will never go to Rockland Dodge again!! More