Rockland Chrysler Dodge Jeep RAM - Service Center

Worst Service Department The loathing that I have for this place knows no bounds. The last time I was here, they overcharged me for an oil change. This is the second time they The loathing that I have for this place knows no bounds. The last time I was here, they overcharged me for an oil change. This is the second time they've overcharged me for work done on my car. Anytime I go in there for work to be done on my car, they MAGICALLY find other things that are so desperately wrong with the car that needs to be fixed IMMEDIATELY. I really feel like because I'm a woman, they think I'm stupid and they can take advantage by telling me things are wrong with the car when clearly everything is fine. So done with this place. More

First Service for my Truck Rob Burke, Service Consultant was excellent, providing me with all the up-to-date servicing for my truck. His professionalism and courteous behavior m Rob Burke, Service Consultant was excellent, providing me with all the up-to-date servicing for my truck. His professionalism and courteous behavior made it a pleasure to wait while all the work was being done. Sincerely, Dr. R. Bouquet More

The service department was very professional ! The service agent was very helpful and knowledgeable of my vehicle and took care of my issues with no problem. Also my sales men was very helpful and The service agent was very helpful and knowledgeable of my vehicle and took care of my issues with no problem. Also my sales men was very helpful and knowledgeable of my vehicle and helped me with my issues and also took care of my wife's vehicle as well both employee we're very personable . More

WORSE SERVICE DEPARTMENT! STAY AWAY! Nightmare experience with this service department. From their rude and horrible service advisors Who do not care at all about your vehicle , to t Nightmare experience with this service department. From their rude and horrible service advisors Who do not care at all about your vehicle , to their inexperience techs also known as "part changers" because that's what they are.. they are not mechanics and have no idea how to fix cars! The service managers Sid & Gary are full of lies! This Service department should be shut down! Stay Away! More

Dodge Charger repair Rob Berke in the service department went over and above when it came to accommodating us. He kept us informed and really went out of his way to get th Rob Berke in the service department went over and above when it came to accommodating us. He kept us informed and really went out of his way to get the car repaired and back to us in a timely fashion. We would recommend him highly if you need your vehicle serviced. More

Doing the right thing! I had to bring my jeep in for service. When I pick up, I noticed that my head phones were missing for my t.v.s Gary assured me they would get to the b I had to bring my jeep in for service. When I pick up, I noticed that my head phones were missing for my t.v.s Gary assured me they would get to the bottom of things. Unfortunately they couldn't find who had taken them. Gary stepped in and did the right thing, and replaced them. Sometimes it's not about money, it's about doing the right thing for your customers. I'm not saying the are given thing out for free, but the resolved the problem. I give them a thumbs up, not to many dealers go out of their way to please their customers like they did, Thank you Gary for making things right. I would defiantly put my trust in this dealer ship, they don't play games! Will keep comi g back! More

Fraud and flawed repairs - lawsuit will be filed 1. I brought my vehicle, a 2009 Town & Country, for front axle seals. The new seals you installed are leaking. 2. I came in for an oil change and we 1. I brought my vehicle, a 2009 Town & Country, for front axle seals. The new seals you installed are leaking. 2. I came in for an oil change and we agreed that you will fix the front axle seals and a full day was scheduled. 3. I came in on the scheduled day for you to fix the front axle seals– you told me the leak was an oil plug (the one you worked on) 4. Then you sold me the idea that I needed front struts. (I do not believe you after you avoided the front axle seals) 5. I was charged for a new oil plug and a wheel alignment. 6. The steering wheel was off-alignment 7. I brought the car back – you allegedly fixed the issue. 8. NOW the steering wheel is still off-alignment – and - 9. The new seals you installed are still leaking. 10. The vehicle never stopped leaking fluids! 11. This all happened in the past 3 months!!! 12. I faxed and sent certified letters - no response More

ATTENTION!!! DO NOT BUY FROM HERE I am Active Duty Military stationed in Yuma, AZ. Upon the arrival of our first child, my wife and I looked for months figuring out what vehicle we wa I am Active Duty Military stationed in Yuma, AZ. Upon the arrival of our first child, my wife and I looked for months figuring out what vehicle we wanted to buy. We decided on a Jeep Grand Cherokee for it's size and safety. I bought my 2014 Jeep Grand Cherokee Summit from Rockland in February of 2015 after finding it online. I asked all the questions i.e., is there cosmetic damages, has it been in a wreck, it is in good running condition.... I was told the vehicle was practically new, and the owner had only bought it to make quota. The Jeep had just under 10,000 miles on it. I pulled the Carfax and it had not reported anything. It seem like a perfect purchase. I had the Jeep shipped to Yuma, and arrived just in time for our first born child's birth. Fast forward to July of this year. I took the vehicle in to my Yuma Jeep dealership for some warranty work due to the wheel well trim coming off, and the right front bumper had popped out causing a small crack in the paint. I was told that they wheel trim pieces would be covered, but the bumper could not because it had been in a wreck. I was dumbfounded because my wife and I have not hit anything. Note, this vehicle has all the bells and whistles that scream at you even if you get too close to something. I pulled the CarFax when I got home, and found out that CarFax started to report a month after purchase that my vehicle had been in a vehicle collision a month prior. After a few weeks of contacting Rockland, they told me to take it into my local Jeep dealership and send them the quote of the damage. The Yuma dealership took the bumper off and did a further inspection to make sure there was no further damage. They found that the headlight had been glued into place, sheet metals screws, non standard brackets, and broken brackets. They sent the quote to Rockland and they denied the claim. This vehicle was sold as a Jeep Certified Pre-owned Vehicle. Note, the inspection does not involve taking off any panels or they would have found this cheap fix. I tried to contact Rockland to get a reason why they would not fix the damage but got no response. I filed a complaint with Fiat Chrysler Automobiles and the NY State Attorney. The NY State Attorney has recommended this to be dealt with in court. I ended up paying for the damages out of my pocket which were over $3400, not including the rental or loss of value now that vehicle is reported to have been in a wreck. I also had to deal with this during my family vacation, which does not happen often when your in the military in a unit with a high op tempo. I would HIGHLY recommended that you do not purchase your next vehicle from this dealership. If they are willing to cover up this, what else will they cover up. Furthermore, one of the owners of the dealership was the one who wrecked it. Save yourself time, money, the headache, and purchase somewhere else. Update after response from dealer: Here are a few facts for the consumers: 1. The vehicle has not been driven all over the country. Was shipped in an enclosed truck to Yuma after it was bought, 3 hr trips from local area, and one cross country trip to TN for Christmas so the family could be all together on our baby's first Christmas. 2. The only "repair shops" it has been to has been to get the oil changed at Jeep Dealerships. Something responsible owners do. Take care of their vehicle. 3. The owner of your business was the one who wrecked it. Why the info wasn't disclosed when buying the vehicle was a pure cover up. The police report clearly states that the owner wrecked the vehicle. The damage that I had to fixed was in the same location that the owner wrecked vehicle. 4. The reason the Yuma Jeep dealership first spotted your spotty repair work was because the bracket was replaced with a non standard bracket. 5. A 125 point inspection would not find the underlying damage. 6. Your spotty repair didn't hold causing the right front bumper to slightly pop out and make a small crack in the paint. Same place of impact where your owner wrecked it. I would highly advise you not to buy from here. If the owner is willing to cover up a wreck, not properly fix it, and not tell the consumer who was buying it, what else are they willing to cover up. I honestly would not have bought this vehicle if I had know it had been in a wreck. Once again, save yourself a headache, time, money, and look elsewhere. I have tried to contact the dealer one last time and their consumer rep has told me not to contact them again. I am now stuck with trying to find a lawyer and probably paying for fees more than what the damage cost. More

brakes engine light Just finished paying off my Jeep Liberty. Took it to the service center for breaks and check up 600.00 dollars. That was in March Then Last week I ca Just finished paying off my Jeep Liberty. Took it to the service center for breaks and check up 600.00 dollars. That was in March Then Last week I called to set up an appointment because I heard a rubbing noise since the breaks were installed. I got one. A week later. The tire sensor had also triggered and the engine light was on again. So I got a diagnostic again even though I told them I believe it is the new gas cap that I put on. It was and 125.00 later for the diagnostic that problem was solved. They then told me the sensor for the tires were blown. Funny how that happened after they removed the tires to repair the breaks back in March. So then I was asked if I would like to have a new gas cap installed and the sensors replaced. I asked how much. She said with the diagnostic it would be 438.00. for two sensors and a gas cap. WOW!!!!! Talk about thieves. They fixed the break rubbing for free. WOW!!!! Use your local mechanics. They are worth it. DONT USE ROCKLAND SERVICE. PERIOD!!!!! More

They worked hard to fix my vehicles issue I had a problem with my vehicle and it originally didn't go well at the service department. After a short discussion with the Service Manager Sid and I had a problem with my vehicle and it originally didn't go well at the service department. After a short discussion with the Service Manager Sid and Livio (owner), they worked extremely hard to solve my vehicles issue. Sid, at Rockland Chrysler Jeep Dodge Ram dealership did his best to satisfy and fix my vehicles issues. Sid had specific and qualified people from his service department work on my vehicle until everything was completed. I was contacted by phone during the entire process and informed as to the status of my vehicles repair. Rockland Chrysler Jeep Dodge Ram dealership provided me with a loaner car so that I wouldn't be inconvenienced during the entire process. I want to say THANK YOU to Rockland Chrysler Jeep Dodge Ram Dealership. More