Rockland Chrysler Dodge Jeep RAM - Service Center

Disappointing service and ownership Had car in 3 separate times for same problem with in 6 weeks, nearly 3K. Mechanics must not be certified as they clearly had no clue. Service reps pro Had car in 3 separate times for same problem with in 6 weeks, nearly 3K. Mechanics must not be certified as they clearly had no clue. Service reps provided bad customer service and even observed punishing customers for the shop's mietakes. Service management tries to assist somewhat but not managing staff & operations well. Ownership is cocky and not committed to keeping customers. More

I have a brand new 2014 Jeep Trailhawk that had a couple of trim issues. There were 2 trim sections that were damaged during manufacturing. Heath did a great job of working with me to get the parts installe of trim issues. There were 2 trim sections that were damaged during manufacturing. Heath did a great job of working with me to get the parts installed for me. Knowing that I live over 45 miles from the dealership he understands how difficult it is for me to alter my schedule and he also realized how upset I was that "to me" my car did not yet look brand new due to these appearance problems. He worked with my schedule and was able to get the job done and make me very happy. It was a pleasure to work with somebody in the service industry that actually will do what he has to do to get the job done while keeping a customer happy and satisfied. Thank you for having a person of this caliber in your Service Department. More

The service advisor told me he had snow tires in stock. They did not. The simple service I came in to get done took 2 days....service that should have taken no more than 2 hours. Why would anyone bring t They did not. The simple service I came in to get done took 2 days....service that should have taken no more than 2 hours. Why would anyone bring their car here, and I bought this car here, when I can get better service from people who genuinely want my business. Who likes to walk in to a service area and everyone look down at there desks or computers? No one says good morning we will be with you in a few minutes. Terrible service. The only quality guy there was the guy who checked me in to the garage. More

The sale of the Dodge Grand Caravan was good but when it came to he first service the techcnicians forgot to tighten the lug nuts on the front wheel and then did not align the hub caps properly then bendi came to he first service the techcnicians forgot to tighten the lug nuts on the front wheel and then did not align the hub caps properly then bending the valve stems, (my wife and handicapped daughter were riding in the van) Service # 2 months later- the technician again did not align the hub caps, and bent the valve stems on the tires again, and the drivers side door was dented at the dealership. The president livio odoardi claims that it was ok because no one was hurt it was a minor problem, he fired the two technicians involved. More

I am writing in regards to my recent experience with this Jeep Service Department. Marco was the main service advisor that I dealt with after being involved in a motor vehicle accident. Marco dealt with me Jeep Service Department. Marco was the main service advisor that I dealt with after being involved in a motor vehicle accident. Marco dealt with me from the day my brand new Jeep Grand Cherokee was towed into the dealership lot (with a considerable amount of damage). He was courteous, helpful, understanding and patient. Marco had to deal with me, his service department personnell and also BOTH insurance company appraisers !! Marco was the "man in the middle" of all of these confusing aspects, demands and discrepancies. Additionally, I dealt with Andres who fielded my calls & questions when Marco was unavailable; & who was a wonderful right hand man !! Both of these employees were fabulous !! I would not have asked for anything more out of either of these gentlemen . . . And when all was finally said and done, I was accomodated with a washing and cleaning of my wonderfully repaired vehicle - (which was better than new!) I was very please with the service, accomodations and treatment; & would recommend this dealership, and these employees to anyone ! Thank you Marco ! . . . & to you too Andres . . . for everything :) More

Brian was very professional and kept me updated as the mechanic worked on the Jeep. I recently had an experience with a different car at a different dealer and it was like night and day. The service Bria mechanic worked on the Jeep. I recently had an experience with a different car at a different dealer and it was like night and day. The service Brian and the mechanic who serviced the Jeep gave was exceptional. More

Awesome is one of the many words I can use to describe my experience at the service department. When it comes down to customer service and service it self it is beyond what I ever expected at a dealer. John, experience at the service department. When it comes down to customer service and service it self it is beyond what I ever expected at a dealer. John, Tom, Andre and Mike have always made sure their work is top quality. They go far and beyond to make sure you are satisfied with the work. I have been at other dealerships and Never I mean Never had an experience this great. These guys are the Best at what they do and you will leave there feeling not only a satisfied customer, But treated like family. More