Rockdale Country Ford

Service was good Fast, friendly manager and did great work on my Truck. Set appointment and took it in when I pulled up. Thanks for the fast return of my truck Fast, friendly manager and did great work on my Truck. Set appointment and took it in when I pulled up. Thanks for the fast return of my truck More

Get everything you need before you sign Purchased a CERTIFIED used car. Prior to purchase we had great customer service. When we picked up the car, four hours from our home and in pouring Purchased a CERTIFIED used car. Prior to purchase we had great customer service. When we picked up the car, four hours from our home and in pouring rain, I was guaranteed everything worked. Salesman told me the car was taken to "sister Chevy dealership" to verify everything? On our way home it was apparent the AC did not work. I assumed it needed to be charged. Wrong! Cost me 1700 dollars to fix the AC system, new compressor. Also two transmission hoses were bad and needed a transmission flush- fluid looked like oil. My husband immediately contacted the dealer to negotiate what could be done. The salesman was not able to help and told my husband he would need to talk with the manager. After many attempts to call the manager my husband told him the situation. The manager told my husband he would talk the issue over with the owner. After that none of my husbands calls have been returned. When my husband calls excuses are made. Bottom line- we are stuck with the total bill and without the customer service promised. I understand the car had no warrenty but I believe they had to know the AC did not work. Certified apparently means nothing at this dealership. Be very careful you check everything fully. If there is a problem once you drive off the lot your customer service will end. We are in the process of a BBB complaint as well. We have been happy used car purchasers before but not from this dealership. More

Service This review has nothing to do with the great sales staff. It has to do with the service dept. I recently took my vehicle to the dealer to have the sec This review has nothing to do with the great sales staff. It has to do with the service dept. I recently took my vehicle to the dealer to have the second oil change done and tires rotated. After reviewing the invoice I found that the service department put Quaker State oil in my vehicle. It did not come from the factory with that oil and I did not expect them to put that type of oil in. The service department did not rotate the tires as indicated to keep my road hazard warranty intact. I am considering taking my vehicle to another dealer for my service as I can not trust Rockdale Ford to do the work that is required. More

Awesome Dealership This is the best place to buy a Ford. We had a great experience and the people we so down to earth. Thank you Rockdale Country Ford. This is the best place to buy a Ford. We had a great experience and the people we so down to earth. Thank you Rockdale Country Ford. More