Rock River Block Ford Kia - Service Center

If you need work done on your vehicle I highly reccomend that you bring it to Mark Armato and Ray Raymer at the service department. They are the best around. They will get you back on the road quickly. They that you bring it to Mark Armato and Ray Raymer at the service department. They are the best around. They will get you back on the road quickly. They always do a great job. More

Very friendly had us in and out in a timely manner as promised. Came out to get our 2012 Taurus serviced and driving home in another new car. Great salesman. promised. Came out to get our 2012 Taurus serviced and driving home in another new car. Great salesman. More

Brought the car in for Bumper to Bumper service 2 months old. Breaks are not working, there is a grinding noise and a slip. (Bad Huh) Steering wheel controls are not working for the SYNC phone system a $2, old. Breaks are not working, there is a grinding noise and a slip. (Bad Huh) Steering wheel controls are not working for the SYNC phone system a $2,000 option. I did not buy the car at this dealer, but that is a whole other story. However for service any dealer is and should be there to represent the Ford Motor Company and treat its customers with Care and Respect. This dealer has consistently over the past 3 years I have had to work with them been disrespectful of anyone who has not purchased a car there (I have another car where I get the same treatment from them on, real surprise huh!) We told them the "OK" button did not work, a week before we dropped the car off. They waited until we picked the car up 7 hours later to say that they did not find anything wrong with it. Hummm We called the car's hands free 10 times in a row using a second cell phone, and each, yeah each time it did not pick up when pressed, so what did they do all day long? What test did they actually run? Why did they make me prove it when they could have tested the system themselves, lazy and disrespectful of my time. Bumper to Bumper right? Well they do not know what's wrong since the car is so new, really? Second model year, and the Sync has been around for 4 years now. Great service huh. Next, the Breaks, those are pretty necessary. They claim that FORD has a recall and that parts are not available until Nov 11th, some 20 days from now. Breaks, Think... Firestone or Midas could install breaks in 2 hours or so, try NAPA maybe or Autozone? This is FORD, what do they use some 1000 break assemblies a day in this FLEX factory alone? Is manufacturing in this country constrained right now? NO! This is a BREAK issue and the dealer sent us away! Safety Critical item? What clowns work at this dealer? What clowns demean you while you stand there and show them the issues and say take it back to the dealer you bought this car at? Stay away from these guys they are bitter, unresponsive, unreasonable and disrespectful. Rock River Ford does Not Care about the customer or the children that have to drive in this car even after they know there is a safety problem. More

I recently took my 5 year old Sonata into have some service. There were problems with the Engine and it has the 10yr/100000 mile protection plan...or so I thought. The clutch was slipping, which is n service. There were problems with the Engine and it has the 10yr/100000 mile protection plan...or so I thought. The clutch was slipping, which is not covered. With that said, before I knew the damage, the Service people said there was coffee upstairs in the showroom. It took all of 2 seconds to realize that this was a tactic to get me towards the new cars. Where upon I meet Dave. "How is it going" he said with a smirk. After explaining that I am here just to figure out what is wrong with my car he promptly suggested that I give one of the new models a spin. Not really interested, I decided to take it out around the block. I think I stunded them when I took it just around the block. Anyway, to make a long story short when I got back service told me that it was going to cost me about $1200.00 dollars to fix my car. "Needs a new clutch and some other parts", she said bold faced. "Shouldn't this be covered?" I said. "Nope..." Well I don't think so, I thought. "I think I will pass and take it home to store it" I said. "Oh...well it is going to cost $90.00 for us looking at it!" So I paid the clerk and when I turned around who should be there but Dave. With that same stupid smirk he asks if I want to take the new car home for a while to think about it. Thinking better, I told him to call me with a final price and I would think about it. He called about an hour later for what he claimed was a steal, which was more than the car was stickered at and offered $500 for my car in trade. ($1500 less than Kelly Blue Book value.) Thinking better I decided to have my car looked at by another dealer...20 minutes later and $139.00 bucks my car was running like new again. It needed a minor adjustment on the clutch and a tune up. Humm...Rock River Hyundai likes to get you coming or going. I cannot help but subscribe to all the other web pages that have said the same thing about RRH...they will rip you off if they think they can. My advice is stay as far away as possible from these yoko's. The only reason that I gave them a 3 on Friendliness is that they are friendly, but with friends like them who needs enemies. More