Rock River Block Ford Kia - Service Center

Excellent Customer Service We recently required service for our 2016 Ford F-150 and the service department was great to deal with... Lindsay Ely & Brian Haselhorst really showed We recently required service for our 2016 Ford F-150 and the service department was great to deal with... Lindsay Ely & Brian Haselhorst really showed that they cared and went out of their way to take care of our service needs. Excellent customer service & communication by Lindsay & Brian. Thanks! More

Mitch Comes Through Again And Again As we all know the city of Rockford has some seriously stupid issues with the construction and roads. I was driving to work as normal through the rain As we all know the city of Rockford has some seriously stupid issues with the construction and roads. I was driving to work as normal through the rain and what I thought was a puddle turned out to be a pothole that was roughly two feet deep. My car had blown a tire and rim busted. I called Kia and they sent a tow truck immediately and that was great. Then when I get the phone call for the damage report it was a lot more than I thought it would be. Unless you contact Mitch Edler and he comes through in the clutches. Long story short I walked out not owing anything and extremely pleased I purchased a car here. More

Service Department. Lindsay Ely is absolutely the best. For sales. Bernie Lrowczyk is professional, knowledgeable, and cares about his customers during and after the sale. You will not be disappointed. S For sales. Bernie Lrowczyk is professional, knowledgeable, and cares about his customers during and after the sale. You will not be disappointed. Service after the sale. Lindsay Ely. They do not get any better! She Listens to you, and goes to work. Courteous and thorough. Good news tends to travel slowly. But i am sure that is all you will hear about Lindsay. More

My car looks perfect! When I bought my car, from my dealer Bernie, noticed some scratches on the hood that weren't there and a missing piece on the front. He agreed to fix When I bought my car, from my dealer Bernie, noticed some scratches on the hood that weren't there and a missing piece on the front. He agreed to fix it for free because they weren't there before. I got it back and it looked perfect. The hood was painted perfectly and the missing cap was back on all thanks to Bernie! More

Amazing Carlos Labrado helped me find the car of my dreams which I was not able to find anywhere else but their thank you so much I am very happy with my purc Carlos Labrado helped me find the car of my dreams which I was not able to find anywhere else but their thank you so much I am very happy with my purchase More

Tire Repair Called looking for same day service to plug a tire. Was able to get in same day & was finished in under an hour at a very reasonable price. Called looking for same day service to plug a tire. Was able to get in same day & was finished in under an hour at a very reasonable price. More

GREAT SERVICE I have been bringing both my vehicles here for years. Mark does an outstanding job keeping you informed and updated on the repairs. All the team is I have been bringing both my vehicles here for years. Mark does an outstanding job keeping you informed and updated on the repairs. All the team is friendly and courteous and we will continue to come to Rock river for our auto repairs. More

Great service for my Ford Fusion The folks at Rock River Ford, always take professional care of my vehicles. Our family always goes here. The service team is very courteous and friend The folks at Rock River Ford, always take professional care of my vehicles. Our family always goes here. The service team is very courteous and friendly. The waiting area is clean, comfortable, and accommodating with fresh coffee, WiFi, and tasty popcorn while we wait. For the times we are busy, the free shuttle service comes in handy. Rock River Ford has always met our needs and we feel important when we go there. More

Followup Visit - Top Marks! I recently purchased a 2017 Kia Sorento from Mitch "Macklemore" Edler at Rock River Kia. As part of my new car purchase I ordered some "extras" that n I recently purchased a 2017 Kia Sorento from Mitch "Macklemore" Edler at Rock River Kia. As part of my new car purchase I ordered some "extras" that needed to be shipped in from different Kia warehouses... Last week I dropped my Sorento off for a day to be detailed (Luxcare) and extras installed. Great service all-around, Mitch was letting me know the progress of everything! Highly recommended! More

Great service from Bernie Krowczyk I purchased a used Ford fusion hybrid from a dealership 70 miles away, yet when I had some issues understanding how to use some of the technology, I I purchased a used Ford fusion hybrid from a dealership 70 miles away, yet when I had some issues understanding how to use some of the technology, I stopped into this Ford dealership and worked with Bernie Krowczyk, and he was extremely helpful multiple days with multiple questions. More