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Rock River Block Ford Kia - Service Center
Rockford, IL
54 Reviews
54 Reviews of Rock River Block Ford Kia - Service Center
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September 02, 2017
Amazing! The entire staffs expertise from service to sales is unsurpassed!! At the top of the hill is a man named Carlos who goes the extra distance and is N The entire staffs expertise from service to sales is unsurpassed!! At the top of the hill is a man named Carlos who goes the extra distance and is NOT pushy but focused on your needs! I cannot say enough good about all of these people😃 It is an honor to have an establishment of people with such high work ethicd in this area! Thank you all! More
by Sculptress
August 15, 2017
Great experience every time Tina Sparks is my "go to" contact for service. She remembers who I am, and makes me feel like a person rather than just a number. I recommend Anders Tina Sparks is my "go to" contact for service. She remembers who I am, and makes me feel like a person rather than just a number. I recommend Anderson for service to everyone, and tell them to speak with Tina. More
by stephanie1966
Employees Worked With
Tina Sparks
July 27, 2017
Dont bother find another Ford dealer to care for your vehicle, not impressed. They do not go out of their way to be helpful, in fact would rather you buy a car o find another Ford dealer to care for your vehicle, not impressed. They do not go out of their way to be helpful, in fact would rather you buy a car over repairing your 3 year old vehicle because it has soooo many miles on it (47000). As a woman raised by a mechanic and who works on cars, they stereotype women as stupid. Ladies go somewhere else where your knowledge and concerns will be respected and taken seriously. More
by Veronica
Employees Worked With
July 21, 2017
Hot hot hot 95 degree weather and no air, not interested in assisting with 2014 Escape. Trying to get to a hospital in Maywood. No Help AT ALL! 95 degree weather and no air, not interested in assisting with 2014 Escape. Trying to get to a hospital in Maywood. No Help AT ALL! More
by Veronica
Employees Worked With
July 19, 2017
what a hassle! Had some serious repairs that needed to be done on our ford as a result of an accident. service department had a horrible time working with our insura Had some serious repairs that needed to be done on our ford as a result of an accident. service department had a horrible time working with our insurance. When we called with questions the service department would promise to call back, but wouldn't. Very confusing Bill included almost 800 dollars worth of charges for service they didn't do. Had to get my insurance company involved to get them to refund us for the additional charges, which the service department promised to do, and then did not. Finally spoke to the service manager who got took care of it and refunded us for the incorrect charges on the bill. I will certainly not be back. More
by Mr8073
Employees Worked With
Don Murray, Tina Sparks
July 16, 2017
Mustang 35 Year Anniversary Celebration Anderson Rock River Ford put on a top notch car show and celebration acknowledging the local Rockvalley Mustang Club's 35th anniversary! They raised Anderson Rock River Ford put on a top notch car show and celebration acknowledging the local Rockvalley Mustang Club's 35th anniversary! They raised money for a needy charity, provided a fabulous singer as entertainment, and served tasty brats and other delicious picnic lunch items! The weather was fine and the cars were hot! Mustang! Thank you Anderson Rock River Ford! More
by Ann Abraham
Employees Worked With
July 12, 2017
5 Fords and counting We have bought 2 Mustangs and 3 other Fords over the years and this is the ONLY Ford dealership my Family would ever go to. From the professional and We have bought 2 Mustangs and 3 other Fords over the years and this is the ONLY Ford dealership my Family would ever go to. From the professional and not pushy salesmen, to supporting the community, to the great service manager, and to the finance guy, all are kind and courteous. YOU ROCK, ROCK RIVER BLOCK!! More
by Danette Maynard
June 29, 2017
Amazing Service Absolutely, positively a great experience. Very laid back atmosphere. No pressure. No up selling. Willing to find you the exact car you want. This is Absolutely, positively a great experience. Very laid back atmosphere. No pressure. No up selling. Willing to find you the exact car you want. This is actually our 4th Kia from Rock River Kia and I can honestly say their service department is top notch also. Our salesman, Mitck Edler, great individual. Easy to talk too, knowledgeable, friendly, can't say enough. Highly recommended... More
by ROBERTJP
June 15, 2017
The service is , just ok. You would think for being a decent-size dealership that when your car is under warranty and it has to stay at the shop to get fixed that they would ha You would think for being a decent-size dealership that when your car is under warranty and it has to stay at the shop to get fixed that they would have enough loaner cars for people to use. I believe the service lady told me that they only have two. You would think that for every spot they have in the shop to fix a car that they would have a loaner for that spot. And this isn't the first time that I don't get a loaner car. So don't expect to get one if you're going to leave your car there for a couple days to get fixed. More
by E.B.
Employees Worked With
Tina Sparks, Jeanne Lundquist
May 22, 2017
Bernie the Man Bernie Krowczyk has always been the person I talk to on any car buys. He try's his best to work it out in the interest of the person buying a vehicle Bernie Krowczyk has always been the person I talk to on any car buys. He try's his best to work it out in the interest of the person buying a vehicle. And always follows up on any work done, and making sure you are happy. My family is a Ford family. More
by Denny
Employees Worked With
Other Employees :
Brian Haselhorst, Lindsay Ely
