Rock River Block Ford Kia - Service Center

Overall experience Overall professionalism, friendliness, helpfulness Bernie is always friendly and helpful. He explains options thoroughly, listens to me, and guides Overall professionalism, friendliness, helpfulness Bernie is always friendly and helpful. He explains options thoroughly, listens to me, and guides me in decision making. Thank you! More

Huge thank you I just wanted to say a huge thank you to Dan Ludewig for not only helping me find a new car but also going out of his way when I had a problem with my I just wanted to say a huge thank you to Dan Ludewig for not only helping me find a new car but also going out of his way when I had a problem with my car. You made getting my new car fixed a breeze and I was able to go get my hair done and dan even brought me my car so i didn’t have to go back and get it. So thank you very very much I will definitely be back to see you. And to Darrel in the service department thank you for also going out of your way making sure my car was done today and for driving my daughter and myself back up to the building so we didn’t have to walk in the rain. So once again thank you both for your awesome customer service!!! More

10 out of 10 service as always Lindsay always has a smile and always takes care of her customers. Lindsay is always on top of it and fabulous at her job. Great service! Thanks Lind Lindsay always has a smile and always takes care of her customers. Lindsay is always on top of it and fabulous at her job. Great service! Thanks Lindsay! More

TOP NOTCH! ALWAYS helpful and friendly. Justin consistently goes the extra mile to make sure our needs are met and that we are happy and satisfied with the servi ALWAYS helpful and friendly. Justin consistently goes the extra mile to make sure our needs are met and that we are happy and satisfied with the service. A#1 in our book! More

Great Service Bernie and Jason are wonderful friends of the Rock Valley Mustang Club,hey put on a Mustang Show to raise money for our charity BraveHearts Therapeuti Bernie and Jason are wonderful friends of the Rock Valley Mustang Club,hey put on a Mustang Show to raise money for our charity BraveHearts Therapeutic Riding for Veterans.Rock River Ford is most generous with their time and effort.Thank you all. More

Service center is excellent! Lindsay is great! I’ve been seeing her for service for a little while now and I just stopped in with my daughter’s new used car (which was set up with Lindsay is great! I’ve been seeing her for service for a little while now and I just stopped in with my daughter’s new used car (which was set up with a different service person) and she remembered me and what kind of vehicle I drive and I hadn’t seen her in over 6 months. More

Was looking for a good lease deal & one stop service Mitch set me up with a great lease deal on a KIA Sportage. When I needed service for oil changes & tire rotation, as well as simple recall issues the Mitch set me up with a great lease deal on a KIA Sportage. When I needed service for oil changes & tire rotation, as well as simple recall issues the service department was excellent to deal with, extremely professional. Would highly recommend Rock River KIA for anyone looking for a new or leased KIA vehicle. More

Excellent Service and Knowledgeable Advisors Tina is a fantastic Service Advisor! She shows expertise and is very personable. She keeps me advised with what is needed and I appreciate that so m Tina is a fantastic Service Advisor! She shows expertise and is very personable. She keeps me advised with what is needed and I appreciate that so much! She shows she really likes her job and cares about her customers! More

Rock River Ford Is Awesome My birthday was March 2, 2018. Lindsay knew it was my birthday and I had no car all day, because we couldn't afford the rental deposit. The porter was My birthday was March 2, 2018. Lindsay knew it was my birthday and I had no car all day, because we couldn't afford the rental deposit. The porter was great to us and when I arrived back at the service department Lindsay and Matthew were all smiles. Lindsay hugged me hard and gave me a brownie and told me happy birthday. I've never had a birthday party at a service department. Thanks to Lindsay and everyone there for your love. More