Rock Hill Nissan

Time is Valuable Since I have a busy schedule, I always make appointments for vehicle service in order to plan around other activities. This time I made an appointment Since I have a busy schedule, I always make appointments for vehicle service in order to plan around other activities. This time I made an appointment a day in advance for just an oil change. Recognizing that the actual time to perform the work is generally 30 minutes or less. I indicated that I needed to leave the dealership 75 minutes after my appointment time. This gave them 45 minutes of leeway to take care of unexpected circumstances in their workload. I dropped off the vehicle and returned 30 minutes before my requested completion time. The vehicle was still sitting outside, untouched. As I spoke with service staff, they were very apologetic and took steps to get the vehicle done by my desired time. For that I was grateful. What I did not like was having to become confrontational in order to get the service that I anticipated. I was told that appointments at the dealership were like a doctor's appointment. You can expect to wait if problems occur before your slotted time. We concluded that for a simple oil change, it would be no different than just arriving without an appointment and waiting whatever time would be necessary. Finally, the vehicle still had the service card hanging on the rear view mirror and the passenger seat was cranked flat. I have no idea why the seat position was changed. For over three years I have had all of my service performed at this dealership since it is where I purchased the vehicle. Now I am going to explore other places to have the vehicle serviced that hopefully will be more accurate in their promised completion times. More

Transmission on a 2015 Nissan Altima Rock Hill Nissan Replaced the Transmission. They did the work in a timely manner just as Van the Service Writer said they would. I am very pleased. Rock Hill Nissan Replaced the Transmission. They did the work in a timely manner just as Van the Service Writer said they would. I am very pleased. More

Very great service and experience The dealership was very great to me. The salesman understood my needs and was able to get me the car I wanted. Salesman was very nice also. The dealership was very great to me. The salesman understood my needs and was able to get me the car I wanted. Salesman was very nice also. More

Amazing service and awesome staff! Ramsey was really awesome and made sure every concern of mine was taken care of. Will be coming back again! service and awesome staff! Ramsey was really awesome and made sure every concern of mine was taken care of. Will be coming back again! More

Purchased my lease Great team at Rock Hill Nissan. From Van in service to Brendan in sales to Brittany in finance I was impressed. Thanks to all involved. Great team at Rock Hill Nissan. From Van in service to Brendan in sales to Brittany in finance I was impressed. Thanks to all involved. More

Pleasant experience is given for the professionalism displayed by this Dealerships Procedures. During my Visit I was able to observe the practices of the service Techn is given for the professionalism displayed by this Dealerships Procedures. During my Visit I was able to observe the practices of the service Technicians, Mechanics and Staff. I was pleasantly surprised at the smooth Business Operations. More

Friendly Sales team was very helpful and provided information when asked. The staff was very friendly even if the process of purchasing was extended. I wish th Sales team was very helpful and provided information when asked. The staff was very friendly even if the process of purchasing was extended. I wish the detailing on the car had been done as asked. More

Replace sensor on a new car Everything was explained in detail which I like. It did take a little longer than anticipated but it was explained to me in the beginning Everything was explained in detail which I like. It did take a little longer than anticipated but it was explained to me in the beginning More

Excellent Khyree is very professional and direct. He does not make you feel uncomfortable during the purchasing process. I would recommend him to anyone looking Khyree is very professional and direct. He does not make you feel uncomfortable during the purchasing process. I would recommend him to anyone looking to purchase a vehicle. More

Never recieved paper work Tried numerous times to get corrected paper work. Dealership sent a BOS three times with each one showing different incorrect VIN. Sent me a lifetime Tried numerous times to get corrected paper work. Dealership sent a BOS three times with each one showing different incorrect VIN. Sent me a lifetime powertrain warranty with the old incorrect VIN. I called the DOT myself and finally got things correct. I filed a complaint with the lifetime warranty company and they corrected the VIN. I had to correct all RHN mistakes. They did not have an coordination between dealership personnel and passed the mistakes to another section. No one would own up and correct anything. I have four BOS and three warranties, all with different VIN's. I have never experience such a lack of concern for the buyer. All their efforts were incorrect. Thank God for the SC DMV and the warranty company having a clear mission to help me. This process has taken me 4 months. More