Rochester Volkswagen - Service Center

The people who work here are in your best interest, their helpful, informative and patient. They made my purchase a breeze and I’m glad I gave them the business they deserve! helpful, informative and patient. They made my purchase a breeze and I’m glad I gave them the business they deserve! More

I made a appointment for my car to be worked on and I had it dropped off at the dealership they for some reason didnt know any thing about it so they had it towed away because the car had no plates on it had it dropped off at the dealership they for some reason didnt know any thing about it so they had it towed away because the car had no plates on it I haven't registered it yet because it's not fixed why waste the cash if it cant be fixed now I have to have the car towed again to a different dealer hopefully on that will actually help me get this car fixed More

VW of Rochester NH Damages Vehicles Volkswagen of Rochester NH attempting a warranty window repair, damaged my 2017 VW GTI passenger door with a pry bar. $1,200 plus worth of damage. VW Volkswagen of Rochester NH attempting a warranty window repair, damaged my 2017 VW GTI passenger door with a pry bar. $1,200 plus worth of damage. VW USA Customer CARE and the Better Business Bureau of NH were unable to resolve my complaint when the dealership refused to negotiate on the repair. Customers beware! More

20,000 mile service I went in for a 20,000 mile service this morning. The service manager had my paperwork ready for me to sign as soon as I came through the door. I had I went in for a 20,000 mile service this morning. The service manager had my paperwork ready for me to sign as soon as I came through the door. I had called earlier to ask the price of the service and he gave me a quote. He also said it would take about an hour to do the job. I sat in the waiting area, which was comfortable and clean. Within the hour, the service manager came and got me and said the service was done. The car was all good and ready to go. He took care of my coupons and the service was less than expected. The salesmen I bought the car from Chet in the end, but Scott and JT were super helpful all the way through the transaction. This dealership is a great place to buy a car. More

Steve knew of a TSB that had been released from VWoA the day before I called that extended the warranty of an emissions part, he was aware this was a common replacement part and quote me around $700 two mon day before I called that extended the warranty of an emissions part, he was aware this was a common replacement part and quote me around $700 two months ago to replace it. He was willing to schedule my appointment that week to replace the part under warranty. I was able to drop off the car and pick it up that afternoon hassle free. Dealerships shouldn't be about fancy corporate faces staying on the leading end of fads and style. I want a dealership that invests time and energy into doing what they are there for knowledgable service, quality work, and the attention to detail to the job correct the first time. I wish the new ownership all the best, and as long as they have a strong service department I'll be back. More