Rochester Volkswagen

My experience at Volkswagen of Rochester was absolutely top-tier. From the moment I stepped foot into the showroom, I was greeted by smiling faces and felt like an honored guest. I was warmly introduced to top-tier. From the moment I stepped foot into the showroom, I was greeted by smiling faces and felt like an honored guest. I was warmly introduced to my salesperson, Mark, who joyfully presented their lineup of Tiguans to me, as I had previously asked. He answered any questions I had, and he wasn’t afraid to admit when he didn’t have an answer. The test drive was personalized according to what types of roads I would be driving my Tiguan on regularly, which was a thoughtful gesture from Mark. Once I had settled on a particular trim and color, Mark introduced me to the rest of the team, namely the sales manager (Scot) and the finance manager (Michael). Both were professional and personable. The financing process wasn’t stressful in the least. They were happy to work with my preapproval through my bank, and they additionally—and politely—offered to try to get me a better rate through their lenders. I accepted, and they got me a variety of offers that were competitive and appealing. Even when I decided to stick with my personal bank in the end, they were supportive and facilitated the entire process. On the day I took delivery, Mark walked me through any further setup. At my request, he happily took my picture with my new car and then offered to have the dealership post it on their social media feeds. I was delighted; I want to tell everyone about how great of an experience I had. From start to finish, buying my first ever brand-new car has been a truly wonderful experience. It was fun and not stressful in the slightest. I felt listened to and appreciated by all the staff, even the members of the service department, who I always look forward to seeing when I come in for anything service-related. Volkswagen of Rochester has earned a lifetime customer from me, and I make sure to recommend them to anyone looking for a new or used vehicle. More

Great people. Extensive knowledge on electric vehicles. Alanah and the rest of the Team were friendly, supportive nd easy to work with. Best car buying ever. Thank Extensive knowledge on electric vehicles. Alanah and the rest of the Team were friendly, supportive nd easy to work with. Best car buying ever. Thank you! More

My wife and I are very busy people. We had one day off together and it was Labor Day. Casey Beranger was our saleswoman, and she was great! Casey was very easy to work with and underst We had one day off together and it was Labor Day. Casey Beranger was our saleswoman, and she was great! Casey was very easy to work with and understood that we had limited time. She catered to our needs and made sure that the only decision we needed to make was which car to buy. The entire staff never pressured us and made a stressful time very enjoyable! The paperwork was streamlined and every promise made was kept. We highly recommend Beranger Volkswagen. We will certainly be back! More

The are the best! I would not go anywhere else. And the service is GREAT I would not go anywhere else. And the service is GREAT More

I happened to see a car I was interested online, and stopped in unannounced to see it. Casey came out to meet me and was no-nonsense, no-pressure, kind, friendly, and knowledgeable. When it came to th stopped in unannounced to see it. Casey came out to meet me and was no-nonsense, no-pressure, kind, friendly, and knowledgeable. When it came to the financing piece, I had a couple snafus on my end (including my bank putting a 6-day-hold on a cashier's check!) but she rolled with the punches and was always communicative, open, and flexible. Typically I detest the car buying process due to pushy sales tactics & stress, but in this case it was pretty seamless and (so far) I LOVE my car. Thanks Casey! More

I purchaded another vw. I cant say enough about rochester vw on how i was treated. It has to be the best dealer ive ever dealt with. From the word go the people i mean all t I cant say enough about rochester vw on how i was treated. It has to be the best dealer ive ever dealt with. From the word go the people i mean all the people were excellent. Thanks again. The wife loves the tiguan. More

Casey Beranger is a joy to work with and made the buying experience seemless and So easy. experience seemless and So easy. More

Excellent service and response to our questions. Have known them since 1980 ‘s . Wonderful group Have known them since 1980 ‘s . Wonderful group More

Easiest car buy I've ever made. Jimmy Breitmaier was a pleasure to work with. I told Jimmy exactly what I was looking for and what my financial parameters were. He was able to work Jimmy Breitmaier was a pleasure to work with. I told Jimmy exactly what I was looking for and what my financial parameters were. He was able to work with me in a quick and professional manner to get the deal done. I'm extremely happy with my decision to get my new vehicle from Volkswagen of Rochester. Highly recommend! More

Jimmy Breitmaier was great to work with. He reviewed not only the paperwork , but streamlined the process to make it quick and painless. In addition he took the time we needed to go through He reviewed not only the paperwork , but streamlined the process to make it quick and painless. In addition he took the time we needed to go through the special features of our Tiguan and answered all our questions. We will continue to highly recommend this great dealership to our family and friends. Ellie and Diane More