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Rochester Chevrolet Cadillac
Rochester , MN
379 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 PM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 379 reviews
February 19, 2025
I stopped in, upset, to discuss a warranty issue for which they'd recently seen my car and found nothing wrong with it. Upon talking to Marcus, in the service dept, found out that the information that w which they'd recently seen my car and found nothing wrong with it. Upon talking to Marcus, in the service dept, found out that the information that was relayed to them from the dealership I bought the vehicle from was completely wrong. This caused the mechanic to waste time trying to find a nonexistent problem! Marcus then spoke with the mechanic, whom he convinced to ride with me to listen to the noise because although he looked at it 3 times, I was saying it was something different. We didn't even make it out of the parking lot and he heard and knew what was likely wrong! Apparently, there had been previous work on the vehicle, (which wasn't disclosed to me before buying) and they didn't get a bolt tightened down causing the klunking noise. The issue was resolved the following day. Great customer service from Marcus! He is the reason I will go back there to have all of my vehicles serviced. Thank you for believing me and not dismissing me as a "dumb woman". (sadly, it is still a thing in this day and age) More
by XMINMN
Employees Worked With
Marcus Hoaglund
September 07, 2024
Fast friendly service that was priced competitively. Found it convenient and easy to schedule On Line Service. Met with Friendly and informative customer service advisor all the way through. Found it convenient and easy to schedule On Line Service. Met with Friendly and informative customer service advisor all the way through. More
by kbperlich
Employees Worked With
Angelo Retome
February 08, 2024
Great dealership Great people to work with ! Had an issue with my truck when i got home with it. I called them they told me to bring it back ! Went back and they took care of it in a short time Had an issue with my truck when i got home with it. I called them they told me to bring it back ! Went back and they took care of it in a short time ! More
by dneumannoil
Employees Worked With
Terry,Scott
