Robideaux Motors Co

I was told multiple times that a third party warranty company usually covers rentals and not to worry about the cost. The service manager took 10 days to ask them after I called repeatedly trying to make company usually covers rentals and not to worry about the cost. The service manager took 10 days to ask them after I called repeatedly trying to make sure it was paid for. After it was discovered to actually not be a part of the warranty they chose not to cover the cost of the rental. I told them from the beginning that I needed a rental and I was adamant in making sure I wasn’t paying for it. I was lied to because someone avoided doing their job. Because of this I owed a rental company $854. If I would’ve known this from the beginning like I should’ve I definitely would’ve found alternative means of transportation. Also, the communication between the dealer service manager was awful. I spent 10 days unable to get an answer about the rental. Was told on a Thursday the car would be done on the following Monday. I made something like 6 calls from 9 to 3 trying to get a hold of service to check the status of the car so I could schedule my life to be able to pick the car up. Left work early. Turns out the car wasn’t done. A part that wasn’t fitting correctly had to be overnighted. They ordered the part that morning and apparently couldn’t be bothered to contact me and alert me of such. I’d rather the vehicle be fixed correctly but again I was put out because of their failure of communication. I will absolutely never use this dealership again. I have referred friends and family that have bought new and used vehicles from this dealership. I will not be doing this again. They have been told and are not using this dealership for service going forward. Frankly I was on the fence about GM after having a transmission fail at such a low mileage and conveniently right outside the GM warranty. Thankfully I had the third party warranty. I will not be buying a new GM vehicle in the future new. I’ve owned 8 in a row but after this experience it’s time to move on. More

Great Dealership and Salesman . Fair pricing and service. Salesman Scot Leonard was exceptional and helpful. Highly recommend paying them a visit. Fair pricing and service. Salesman Scot Leonard was exceptional and helpful. Highly recommend paying them a visit. More

Service was scheduled to address intermittent check engine light and noise from transmission. Over 3 week wait for appointment. Approx 1 week before appointment date; after fueling, engine began to idl engine light and noise from transmission. Over 3 week wait for appointment. Approx 1 week before appointment date; after fueling, engine began to idle extremely rough, check engine light began flashing on the dash and all peripheral mechanical systems were disabled by the computer. Brought vehicle to service dept and asked for it to be checked out immediately as vehicle is needed daily. After a day and a half (and calls to the service dept.) we received a call stating a fuel injector had gone bad, there was a hole in the radiator and a front wheel bearing required replacement. My wife and I approved these repairs for $2600. After the repairs were completed, we were informed that the noise from underneath the car was still there and would mean transmission/transfer case/ rear end and possibly front end work (unknown price tag on those repairs). We were told those repairs are needed due to driving the car in "auto/all wheel drive" for too long at too high a rate of speed. Supposedly this was also what killed the front wheel bearing. Only a few miles (less than 10) after leaving the dealership, the check engine light came on again, this time indicating the anti-lock brake system now needs checked/serviced (no previous issue with brakes) We have only owned this yukon since August and have only used 2 wheel drive until last week. The repairs are needed due to a pre-existing issue in this vehicle. When we talked to the manager, we were informed we should have bought the warrantee. I feel we were bait and switched. Will not be shopping here again. More

They were very patient while I took my time in deciding on what vehicle I wanted and with what features I needed. on what vehicle I wanted and with what features I needed. More

Efficient and professional. I have always had a good experience with them! Greg, my salesman was great and Jessica was amazing at getting all of the paperwork completed. I have always had a good experience with them! Greg, my salesman was great and Jessica was amazing at getting all of the paperwork completed. More

Great staff, Mike made the process smooth. Excellent price for a 2025 GMC Sierra Truck!! Excellent price for a 2025 GMC Sierra Truck!! More

The entire team at Robideaux Motors is top notch. From the customer service provided by Jasmin to the professionalism and honesty of my salesman, Greg, my buying experience was easy and enjoyable. Ot From the customer service provided by Jasmin to the professionalism and honesty of my salesman, Greg, my buying experience was easy and enjoyable. Other dealerships should use Robideaux as a standard for providing excellent service. We love our truck! More

The buying experience was a pleasure dealing with Jasmin, in customer service and Casey, in sales for a new order GMC, Canyon Denali. . The pricing was fair and the service was outstanding. Looking forward in customer service and Casey, in sales for a new order GMC, Canyon Denali. . The pricing was fair and the service was outstanding. Looking forward to my next purchase for a Yukon. More

Salesman Mick was great. Answered all of our questions. Dealership provided a good and fair deal on a new Envision with Avenir trim. Highly recommend the dealership. Answered all of our questions. Dealership provided a good and fair deal on a new Envision with Avenir trim. Highly recommend the dealership. More