Robertsons GMC Truck, INC. - Service Center

Buying a new truck $72,000 was the worst buying experience Sales at Robertsons are great. Service is horrible the guy who runs the front desk ( Jim ) has know personality and takes know responsibility. Horribl Sales at Robertsons are great. Service is horrible the guy who runs the front desk ( Jim ) has know personality and takes know responsibility. Horrible experience on recalls and schedules my truck has been there four times for shaking on the highway. I scheduled a oil change and recall for Thursday, I bring my truck in They tell me they have me down for Friday. God help me I have know patience this service department. My advice buy your vehicle some where else More

Terrible service on repairs and recalls I own a 2010 Acadia which I bought from Robinson's GMC. There have been a number of recalls. I have brought my car in for scheduled repairs only to I own a 2010 Acadia which I bought from Robinson's GMC. There have been a number of recalls. I have brought my car in for scheduled repairs only to be told that the parts are not available. I now have a check engine light issue. I Goggled the code and learned that there were defective parts. GMC increased the Warranty on this item to 10 years and 120,000 miles. No one notified me. When I called the dealer to confirm and get it repaired, I was grumpily told to schedule an appointment and "we will see". I had to demand that he look it up first so I did not go to another appointment 25 minutes away just to be told whether my information was correct. I also received a notice on a liftgate recall which stated that it "may close unexpectedly, injuring you or your loved ones". I asked him about that. Again, his response was abrupt saying "that is all set" I had to ask 2 or 3 times. First he said it was all set on my car. When I told him it wasn't fixed he then said the notice was wrong and there is no issue. I have no confidence in him and will call GMC directly. More