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Robertsons GMC Truck, INC. - Service Center

Wareham, MA

4.8
368 Reviews
Call Service Center (508) 291-0044

368 Reviews of Robertsons GMC Truck, INC. - Service Center

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May 17, 2023

Poor customer service poor diagnostic service rude managers very expensive couldn’t find the problem cost me 900.00 dollars I will never do there again despite the fact that I have bought trucks ther More

by harryvet129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Timilty
1.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Recupero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Morrill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Crocker
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2023 -

Robertsons GMC Truck, INC. responded

Hello Mr. Ernst, So first off .. let me sincerely apologize for the troubles you had with your truck. Certainly no one wants to deal with that, and we do our very best to try to either ensure it does not happen or we do what we can when it does. I offer you again the opportunity to sit down and discuss the matter and how we ended up here. I have all the diagnostic information that led to your battery replacement. A battery test is a pass or fail test .. yours failed. At that time there was no issue we could come up with on the starter. The starter operated fine and gave no indication of it being bad. So sadly .. there was no preventing the issue that arose with the starter. We got the vehicle in right away and Josh provided you with a loaner. An awful situation that we did the best we could to manage for you in a timely manner. So again .. I apologize for your inconvenience. We pride ourselves on how we treat our customers and enjoy relationships with them that for some have lasted almost 40 years. We try to go the extra mile for all involved. So to go over your points one by one .. Poor customer service: A loaner vehicle was provided, the vehicle was brought in promptly and fixed. Poor Diagnostic Service: The battery was tested and shown to have failed. Thus, it was replaced. The vehicle was then operating normally. Sadly, there is no real way to diagnose a bad starter if it is operating properly. It later failed and was replaced. Rude Managers: At no time will it be acceptable to treat our customers rudely. Our customers are what keeps us in business and we appreciate them and will help them whenever possible. However unacceptable treatment of our staff will also not be tolerated. Again .. I would love nothing more than to sit down and talk about this and invite you to get in touch. We feel there is no problem that we can't solve together. I wish you well and success in the future either way you decide to go. You get to decide where you go for vehicles and service and I get that. More importantly I don't take that for granted. Take Care, Jim

May 17, 2023

On time, efficient & very fair price. Good communication prior to schedule & the follow . I would definitely go back & I also do so to keep the vehicle certified More

by joph1424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Sellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Crocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Robertsons GMC Truck, INC. responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

May 17, 2023

From buying my car to services My overall experience was awesome! I would recommend it. More

by cmrnar38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Crocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Robertsons GMC Truck, INC. responded

I cannot thank you enough for your wonderful review of Robertson's GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

May 17, 2023

Robertson's is the only place I will take my vehicles for service. The staff in the service department is awesome and the quality of work is the best. More

by Marc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Sellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Morrill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Crocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Robertsons GMC Truck, INC. responded

Thank you for reaching out, Marc! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

May 15, 2023

Happy to say Great service as always and courteous people to deal with. Top notch! More

by JNORDQUIST14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Sellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Morrill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2023 -

Robertsons GMC Truck, INC. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

May 12, 2023

Friendly service nice waiting area timely service well run shop department competent service workers in shop. More

by CDD59CLIFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Sellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Morrill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2023 -

Robertsons GMC Truck, INC. responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

May 12, 2023

Outstanding, I already sent rating and excellent job by Jim Morrill a few weeks ago. Could not be better. Thank you More

by madmaresneck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Morrill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2023 -

Robertsons GMC Truck, INC. responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

May 11, 2023

Service Dept is excellent Andy and Tech John always gets job done ! Highly recommended! Thanks More

by ARMEDBEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Recupero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2023 -

Robertsons GMC Truck, INC. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

May 11, 2023

Robertsons GMC service department employees are absolutely the best! They take great care in having excellent service and a great waiting room area if you need to wait! More

by DSJBDEVRIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Sellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Morrill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Crocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Saltalamacchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2023 -

Robertsons GMC Truck, INC. responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

May 11, 2023

As a commercial contractor I have purchased dozens of vehicles over the years from different dealerships. Robertsons GMC was by far the most pleasant experience i've ever had. Even though I was from out More

by todd62
Recommend Dealer
Yes
Employees Worked With
Mike Shanahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2023 -

Robertsons GMC Truck, INC. responded

We cannot thank you enough for your wonderful review of Robertson's GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

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