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Robertsons GMC Truck, INC. - Service Center

Wareham, MA

4.8
368 Reviews

368 Reviews of Robertsons GMC Truck, INC. - Service Center

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July 24, 2023

The mechanic Jeremy was absolutely fantastic. Did everything so perfectly I couldn’t believe it, I only want Jeremy from this point on, and Matt behind the counter was also great. More

by REMODELING
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Crocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Robertsons GMC Truck, INC. responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

July 22, 2023

Very little waiting took my truck in right away did an outstanding job I would recommend this service department and this dealership to anyone who asks More

by wfcram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Crocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Robertsons GMC Truck, INC. responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Robertson's GMC. If there is anything more that I can do, please come back and see us again. Take care! Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

July 18, 2023

Kept informed of the progress and potential costs to repair my truck. Great dependable crew! More

by DKAMES
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Andy Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Sellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Morrill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Crocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Saltalamacchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Robertsons GMC Truck, INC. responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

July 18, 2023

Service managers and the Technicians are professional and a pleasure to work with. Thank you! More

by DAVEWHITTAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Recupero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Crocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Robertsons GMC Truck, INC. responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

July 17, 2023

The service department always takes good care of my truck and is very pleasant to work with More

by debgammons1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Morrill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Robertsons GMC Truck, INC. responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if I can help with anything at all. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

July 13, 2023

There is no dealership better than Robertson’s for sales, service, convenience, and the friendship that has developed over many years of doing business with their entire staff More

by JLYNCH14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Sellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Morrill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Crocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Saltalamacchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Robertsons GMC Truck, INC. responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

July 13, 2023

Very good experience- took me right on time ! Did not know I had free oil change and they rotated tires !!!!! Young man at service desk was awesome !!! More

by vldumas618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Crocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Robertsons GMC Truck, INC. responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

July 11, 2023

The staff was friendly and polite and helped with any questions I had. I would recommend to anyone More

by Phyllis Decas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Sellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Morrill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Crocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Saltalamacchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Robertsons GMC Truck, INC. responded

Phyllis, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

July 11, 2023

I went there to program a glow plug controller and they said the engine light was still on and wanted to charge 150.00 more just to diagnose . I said I would let them know went and inspected code was prog More

by grahamhank9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Morrill
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Robertsons GMC Truck, INC. responded

We appreciate you bringing this to our attention. Please contact us directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and we look forward to hearing from you soon.

Jul 13, 2023 -

grahamhank9 responded

I had no problem paying for service but excepted to get what I paid for the only thing that would work for me is a refund of my money

Jul 13, 2023 -

grahamhank9 responded

So I guess that’s the end of response am sure there still in DENIAL

Jul 13, 2023 -

grahamhank9 responded

If any injectors are replaced, go to Reprogram Injector Flow Rates parameter and enter the flow rate number of the new injector to the corresponding cylinder. The flow rate numbers will automatically update both control modules. If the ECM was replaced, go to Copy GPCM Inj. Flow Rates to ECM parameter and reprogram the ECM. This will update the ECM with the GPCM flow rate numbers. If the GPCM was replaced or the flow rate numbers are not the same for both modules, go to Copy ECM Inj. Flow Rates to GPCM parameter and reprogram the GPCM. This will update the GPCM with the ECM flow rate numbers.

Jul 14, 2023 -

grahamhank9 responded

grahamhank9@aol.com

July 08, 2023

The sales team at Robertson’s were great to deal with very responsive I look forward to dealing with a local dealership for the service on my new truck. My truck is how I make money. More

by oliveirasfullfinishes
Recommend Dealer
Yes
Employees Worked With
James Timilty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cam Shanahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Robertsons GMC Truck, INC. responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

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