Robert Brogden's Olathe Kia - Service Center

Andrew was very efficient and helpful. I appreciated his immediate attention to all the details. I appreciated his immediate attention to all the details. More

Excellent service, timely and eager to provide good customer service on both the shop floor and answering questions customer service on both the shop floor and answering questions More

I have had to have my vehicle serviced multiple times, usually a recall or warranty work. Customer service in the service department has been horrible. The last visit was for final resolution for a recall usually a recall or warranty work. Customer service in the service department has been horrible. The last visit was for final resolution for a recall. I made a reservation weeks ahead. So they knew I was coming, and why! When I arrive, I ask how long I would be there. My appointment was for 9:00 and the service rep said I should be out by 11am. At 11:00, the service rep advised they didn’t have the part, but was going to pick it up and it would be another 30 minutes. At 12:30 I inquired what the hold up was and the STILL did not have the part. 2 1/2 hours later!!!! I left!! Of course, I was angry. I told them to bring me my car, I wasn’t going to wait any longer. The service rep apologized and said they would call when the part arrived. It’s been a month! I have never, NEVER had a positive service appointment at Robert Brogden Olathe Kia!! More

The work was done in a timely manner. and the staff was very polite and knowledgable and the staff was very polite and knowledgable More

This dealership did a great job of making sure my vehicle was taken care of! I accidentally missed my scheduled appointment, but Rodney was so kind and had me come in at a later time that same day, and I got was taken care of! I accidentally missed my scheduled appointment, but Rodney was so kind and had me come in at a later time that same day, and I got my recall and oil change taken care of all in one day. Rodney was fantastic. We need more people like Rodney in the world! More

It was a good experience dealing with Uriah and all the rest of the crew. rest of the crew. More

The service was great. It was quick and I received a complimentary car wash. I would recommend It was quick and I received a complimentary car wash. I would recommend More

Service was completed promptly and Andrew communicated at every step along the way. Recommendations for service with optional breakdown was also provided. every step along the way. Recommendations for service with optional breakdown was also provided. More

Service department good but the sales department when I brought the car needs some customer service training. brought the car needs some customer service training. More

Oil change and tire rotation was good. When i left dealership msg on dash said driv.Atten. warning system off. Asked service Guy what it meant and they didn't know. Been driving it for When i left dealership msg on dash said driv.Atten. warning system off. Asked service Guy what it meant and they didn't know. Been driving it for 2 weeks with it on??? Have a msg that comes up on dash off and on saying Battery discharging due to external issues. Have been trying to get it checked for 6 weeks and am told they would have to keep it a day or two. I have no other transportation and asked for a loaner car since I still have a full warranty and they refused saying they are for owners getting new motors. Have done business with them 20 years and always had good luck when it was Bill George Kia. This is the last Kia from Brogden Kia. More