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Robert Brogden's Hays GMC - Service Center

Hays, KS

4.8
68 Reviews

68 Reviews of Robert Brogden's Hays GMC - Service Center

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December 01, 2023

The Service Dept went above and beyond to get my vehicle repaired. Scott went above and beyond in the Service Dept. The turbo boost went out and warranty had expired by 70 days. Scott called in to see if More

by TKCUNNINGHAM
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Pfannenstiel
Dec 01, 2023 -

Robert Brogden's Hays GMC responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a positive experience. Feel free to call or stop by if there's anything else we can do for you. Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

November 23, 2023

Fast service, great explanation of the services. Clean facility. Friendly staff I would def recommend More

by MARINESPECIALTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Staab
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kalor Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott , Tyler Treinen
Nov 25, 2023 -

Robert Brogden's Hays GMC responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

November 17, 2023

They were on time. Great communication. Friendly staff. There was a person in line before me who was rude to the service staff and the staff member remained very profes More

by GREENKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 20, 2023 -

Robert Brogden's Hays GMC responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

November 08, 2023

Great communication after the parts were ordered and service was very quick. Waiting room was clean and stocked with beverages for waiting customers. More

by lacyobanion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I was in the service department
Nov 08, 2023 -

Robert Brogden's Hays GMC responded

Thank you for visiting our service department and for leaving the kind words, Lacy. I plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

November 01, 2023

Great customer service always welcoming and very friendly. And we get our vehicle in right away More

by CWERTH6931
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Staab
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kalor Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Aguilar
Nov 03, 2023 -

Robert Brogden's Hays GMC responded

Thank you for writing this amazing review for our team! At Robert Brogden Buick GMC Cadillac (Hays), we always appreciate customer feedback, and I am pleased to hear that our team provided a welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let me know if you have any questions. Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

October 31, 2023

We were satisfied with our oil change and check up on our car recently in Hays. More

by LINDA82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis
Nov 02, 2023 -

Robert Brogden's Hays GMC responded

Linda, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. I look forward to working with you again! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

October 29, 2023

We were there a little early and they got my vehicle in for its oil change right away. We appreciate the promptness! More

by ddieder
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pfanensteil
Oct 31, 2023 -

Robert Brogden's Hays GMC responded

Thank you for this amazing review! I really appreciate your business. Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

October 27, 2023

Very helpful and fast! Thorough and responsive to my requests. Highly recommend for car service! More

by WASINGER.AMY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Wasinger
Oct 30, 2023 -

Robert Brogden's Hays GMC responded

Thank you for leaving us this great review, Amy! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

October 26, 2023

friendly , accommodating, took my concerns seriously, car wash was an added bonus, convenience for servici g More

by DONBETHV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie , 5 star, and manager of service dept, 5star, Tony Aguilar
Oct 27, 2023 -

Robert Brogden's Hays GMC responded

I appreciate you for letting others know about your experience, Don! If you ever need anything in the future, please don't hesitate to let me know. Take care! Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

October 21, 2023

The staff at Brogdens is always very friendly, after doing business with James Motor, I was hesitant but they have been outstanding. More

by MIKIEDEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Aguilar
Oct 23, 2023 -

Robert Brogden's Hays GMC responded

Thank you so much for taking the time to share your feedback with us, Mikie. Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

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