Robert Brogden's Hays GMC - Service Center

Recently moved to the area. My Buick was leaking a little transmission fluid (small patches of red fluid under the parked car after a drive) and idling ragged at stop lights. My Buick was leaking a little transmission fluid (small patches of red fluid under the parked car after a drive) and idling ragged at stop lights. Since I've driven Buicks all my life, I've been looking for a "home" dealership for service, parts, and new/used vehicles. Not this one -- they didn't act at all interested in a new customer from the start. I made a service appointment for Monday morning at 8:30 am, completed the online info form, wrote the same details on the key envelope, then dropped the car and keys off the night before. Didn't hear a peep from Brogden's either Monday or Tuesday--no call, no voice message, no text. I tried to check the status online through their website, but got error messages that their online customer portal wasn't working. Finally I called Tuesday at 4:30 pm to find out what the status of the service diagnosis was. Was told that Brogden's couldn't find a problem with the idle or a transmission fluid leak -- but they wanted to do over $1,800 worth of repairs to the engine oil system, and were charging me $230 for this "diagnosis," despite the fact the car never leaked oil, smelled of burnt oil, or ever had to have oil added between regular oil changes. I reluctantly paid the "diagnosis" charges and took my car on down the road. I won't be back, and I'm still on the hunt for a local dealership to purchase vehicles, parts and service from. More

Great service, appointment scheduled was on time and efficiently. Service crew was very helpful and friendly! efficiently. Service crew was very helpful and friendly! More

Fantastic service department! Definitely recommend. Fast friendly service and things are fixed right the first time. Definitely recommend. Fast friendly service and things are fixed right the first time. More

VERY COURTEOUS AND HELPFUL. EASY TO DEAL WITH. GOOD LOCATION. PLEASANT WAITING ROOM. COFEE AND WATER TO DRINK. EASY TO DEAL WITH. GOOD LOCATION. PLEASANT WAITING ROOM. COFEE AND WATER TO DRINK. More

Awesome sales staff with as good service staff from mechanics to service advisers very professional fair. mechanics to service advisers very professional fair. More

Every interaction with the dealership is professional. From the purchase a year ago to oil changes, this place is really top notch! Very customer friendly! From the purchase a year ago to oil changes, this place is really top notch! Very customer friendly! More

Great sales and service team- highly recommend. They gave me a great trade in offer, super fair price on a new-to-me car, and also fixed some slight damage the new car had. 10/10 They gave me a great trade in offer, super fair price on a new-to-me car, and also fixed some slight damage the new car had. 10/10 More

Great service; easy to make appointments, and they are always friendly and accommodating. Speedy service. always friendly and accommodating. Speedy service. More

Everyone in service is always very helpful, Curt klaus and Scott pfannenstiel always get me in when I need in it and I. A timely matter and Scott pfannenstiel always get me in when I need in it and I. A timely matter More

Great work and fast! Great services work. Freindely atmosphere. Good customer service Danny always does a great job on my truck Great services work. Freindely atmosphere. Good customer service Danny always does a great job on my truck More