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Robert Brogden's Hays GMC - Service Center

Hays, KS

4.8
68 Reviews

68 Reviews of Robert Brogden's Hays GMC - Service Center

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April 26, 2024

Danny Hachmeister and his crew take care of our vehicles with care and hard work. More

by Dreher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hachmeister
Apr 29, 2024 -

Robert Brogden's Hays GMC responded

Dreher, we are truly grateful for this awesome review! We are thrilled that Danny and his crew were able to take care of you. He is a great asset to our team, and we appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

April 03, 2024

Tyler Chad, and Tony are great. !! My salesman Aaron… not so much or I would have given 5 Stars More

by patricktoepfer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Pflaum
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kalor Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Treinen
Apr 05, 2024 -

Robert Brogden's Hays GMC responded

Patrick, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that we can learn more about your visit. I hope to talk with you soon. Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

March 25, 2024

When you want the job done right you have to take it to the best!! More

by nyarmer7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Staab
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Robert Brogden's Hays GMC responded

Thank you for this amazing review! I really appreciate your business! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

March 15, 2024

Great Service! Quick and friendly. The department got us in right on time and worked was completed perfectly. More

by EMFLECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Treinen
Mar 18, 2024 -

Robert Brogden's Hays GMC responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Robert Brogden's Hays GMC special. Reviews like yours help me to make sure that we are continuing to provide our customers the friendly, quick and comfortable service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. I would love to work with you again in the future. Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

March 07, 2024

Good service and they have excellent knowledge and very personable Always get our service done there More

by Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service area. Scott and Curt
Mar 08, 2024 -

Robert Brogden's Hays GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Carol. Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

March 01, 2024

Recently moved to the area. My Buick was leaking a little transmission fluid (small patches of red fluid under the parked car after a drive) and idling ragged at stop lights. More

by BuickLoyal
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn't speak with anyone in Sales, Finance, or Management
Mar 04, 2024 -

Robert Brogden's Hays GMC responded

Thank you for providing us with your feedback. We had an unfortunate miscommunication on our end and had the wrong number taken down. We reached out to the wrong number rather than the correct number to provide a status update on your vehicle. For the repairs we quoted the repairs needed to correct your concerns with the vehicle and we provided what we found once we were done inspecting and diagnosing the vehicle. If you would like to discuss this in more detail, please contact me directly at your earliest convenience. Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

February 24, 2024

Great service, appointment scheduled was on time and efficiently. Service crew was very helpful and friendly! More

by ROBERTSS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Staab
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Robert Brogden's Hays GMC responded

I appreciate your review and I am glad to hear that our service team was able to assist you with all of your automotive needs. Please let me know if there is anything else that I can assist you with. Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

February 22, 2024

Fantastic service department! Definitely recommend. Fast friendly service and things are fixed right the first time. More

by scottpp51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 23, 2024 -

Robert Brogden's Hays GMC responded

Hi Scott, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Robert Brogden's Hays GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

February 21, 2024

VERY COURTEOUS AND HELPFUL. EASY TO DEAL WITH. GOOD LOCATION. PLEASANT WAITING ROOM. COFEE AND WATER TO DRINK. More

by DSWEIGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EVERY ONE IN SERVICE DEPARTMENT
Feb 23, 2024 -

Robert Brogden's Hays GMC responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

February 12, 2024

Awesome sales staff with as good service staff from mechanics to service advisers very professional fair. More

by TGARDNER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Staab
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Pflaum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Robert Brogden's Hays GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and look forward to working with you again down the road. Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

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