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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.4
1,957 Reviews

1,957 Reviews of Robert Brogden Buick GMC - Service Center

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February 22, 2023

Service is always the best. The only problem is both the things I brought the vehicle in for they could not find and they both happened on the way home from the shop. More

by ted.russell49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
no names
Feb 24, 2023 -

Robert Brogden Buick GMC responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Robert Brogden Buick GMC Team

February 21, 2023

Found problem and fixed it with speed and accuracy! I was very impressed. That's it! More

by pharm.path
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No Idea
Feb 23, 2023 -

Robert Brogden Buick GMC responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, The Robert Brogden Buick GMC Team

February 17, 2023

Service was completed as promised but on a slightly delayed basis. As a result, transportation back to the dealer was not available on a Friday late afternoon and could not be promised until Monday mo More

by RBANNIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in Service Area
Feb 17, 2023 -

Robert Brogden Buick GMC responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Robert Brogden Buick GMC, we value our customers and we look forward to seeing you on your next visit. Sincerely, The Robert Brogden Buick GMC Team

February 14, 2023

Toby was helpful on the phone. Steve in the service department was especially great to work with & very helpful! More

by woesty25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Feb 15, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

February 12, 2023

Service was good on my truck. Wished they would have found the problem first time came up their instead of coming back a week after got on problem fixed. More

by jberry0101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Feb 14, 2023 -

Robert Brogden Buick GMC responded

Thank you for the great feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Robert Brogden Buick GMC Team

February 12, 2023

We’ve have taken this car there at least four times for them to discover that maybe I might be the starter. We probably remove the remote start my car and wasn’t even the key issue. We just assumed an the More

by jdhayes0524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one
Feb 13, 2023 -

Robert Brogden Buick GMC responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

February 11, 2023

Friendly employees who took the time to make me feel valued. I enjoyed the experience, great service. More

by rayltisinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Storey
Feb 13, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

February 10, 2023

Had my truck in for a 7:30am appt, didn't look at it till 3PM More

by TDICKENS
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve
Feb 13, 2023 -

Robert Brogden Buick GMC responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, The Robert Brogden Buick GMC Team

February 10, 2023

I was in and out in great time, as promised by the service representative. The truck was clean and ready to go in less than an hour. More

by blamb510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Gardner
Feb 13, 2023 -

Robert Brogden Buick GMC responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Robert Brogden Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Robert Brogden Buick GMC Team

February 10, 2023

Steve Gardner treated me like a king. He was extremely professional and stole all my business from Mccarthy Chevrolet. I WILL be back!! Thank you!! More

by reganstudna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Gardner
Feb 13, 2023 -

Robert Brogden Buick GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Robert Brogden Buick GMC Team

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