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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.4
1,957 Reviews

1,957 Reviews of Robert Brogden Buick GMC - Service Center

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March 23, 2023

They were very easy to work with. They fixed multiple problems with my vehicle in one day. More than pleased with the service. More

by MASSEYJKC
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Storey
Mar 24, 2023 -

Robert Brogden Buick GMC responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Robert Brogden Buick GMC, we value our customers and we look forward to seeing you on your next visit. Sincerely, The Robert Brogden Buick GMC Team

March 21, 2023

Again I had to pay $108 for a delco part I can buy on line for $9. Also never heard back about issues with my previous service completed. Please do not contact me or send anything else to me, I sent my More

by dac2273
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Mar 22, 2023 -

Robert Brogden Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Robert Brogden Buick GMC Team

March 18, 2023

Another good experience. Greeted by advisor upon arrival. Would recommend others. Vehicle was ready within an hour. More

by ROGER.CALLAHAN
Recommend Dealer
Yes
Employees Worked With
Service advisor.
Mar 20, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

March 18, 2023

Everything was great. It took a little longer than I was told but overall not to bad. They always do a very good job. I continue to come back even though my warranty has e More

by joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Mar 20, 2023 -

Robert Brogden Buick GMC responded

Thank you for the great feedback, Joe! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Robert Brogden Buick GMC Team

March 10, 2023

They did an excellent job on my car. Josh was very helpful on informing me on everything. More

by CYNTHIAROOK267
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh S.
Mar 10, 2023 -

Robert Brogden Buick GMC responded

Thank you for your kind words. We are very happy to hear that Josh was so attentive during your visit to our dealership. Thank you again and we look forward to working with you again in the future! Sincerely, The Robert Brogden Buick GMC Team

March 10, 2023

Excellent service. Respected time spent waiting. Understood the importance of time, unlike this survey. Will be back, More

by Disappointed citizen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee habiger
Mar 13, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

March 05, 2023

My car got "lost" in the cracks. After 1.5 weeks of being at the shop I called to find out that nothing had been done. Reps were short, terse, and seemed to be inconvenienced each More

by ericslocombe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Others... can't recall that any introduced themselves.
Mar 06, 2023 -

Robert Brogden Buick GMC responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Robert Brogden Buick GMC does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

February 25, 2023

Lee Habiger was my service adviser. He was very responsive and kept me informed at all steps of my service. It was a very extensive repair involving a extended warranty company. He did More

by MGZIPF
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Habiger
Feb 28, 2023 -

Robert Brogden Buick GMC responded

Thank you for your kind words. We are very happy to hear that Lee was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, The Robert Brogden Buick GMC Team

February 25, 2023

Jamaica was fantastic, she really takes great care of you. And she is always smiling! More

by Tradewinds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamaica Johnson, Peter Sargent, Spencer Wagner
Feb 28, 2023 -

Robert Brogden Buick GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Robert Brogden Buick GMC Team

February 23, 2023

It’s always a pleasure working with the service team at Brogden’s. They are friendly, respectful and communicate with me so that I can thoroughly understand what is needed or being done to my vehicle. More

by faith-matthias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
Feb 24, 2023 -

Robert Brogden Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Robert Brogden Buick GMC Team

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